我和丈夫在杜布罗夫尼克逗留后在这里住了 4 晚。优点：位置超级棒，可以俯瞰美丽的海港，外观非常吸引人。建筑非常独特 - 一座美丽的石头结构，围绕着一个令人愉快的泳池区而建，全部由浅色石头砌成，周围环绕着美丽的雪松，每天早晨您都可以闻到泳池外的香味。游泳池 - 我每天早上 7 点游泳，水清澈见底，游泳池一尘不染。床和遮阳伞质量上乘，保养良好。毛巾在早上 7 点前送出，质量很好，洗得很干净。早餐 - 美味的小型自助餐风格，采用优质的当地产品 - 丰富的水果、坚果、种子、面包、奶酪、鸡蛋等等。个性化的中国餐具和马提尼 Marchi 是一个可爱的细节 - 然而我希望桌上铺的是亚麻布，而不是绿色藤垫和纸巾。礼宾服务 - 您的所有请求都通过 whatapp 处理。当您提出要求时，服务很高效，而且很个性化。例如，他们在我到达之前给我发了消息，提供了有关渡轮的有用建议，并发送了票务链接等。按摩 - 非常舒适的护理。然而，水疗区缺乏五星级的氛围，它过时了，感觉像中产阶级的健身房更衣区。总体建议 - 对于这家酒店的费用，我希望在卧室和水疗中心提供更贴心的服务和更高品质的家具。例如，我的丈夫不得不在早上 7 点起床步行到超市买牛奶来煮咖啡，因为没有客房服务，冰箱里也没有牛奶房间 - 我们住在一个三层的套房里。床单质量很好，但房间需要更有品位的家具，很多光秃秃的墙壁和奇怪的家具，更多柔软的触感会很好，以配得上每晚 700 英镑的价格。例如，夜床服务、有用的床头用品（如纸巾）、女士珠宝架，只是缺少一些小细节。浴室的灯泡不亮，墙上的烛台上没有蜡烛。要求后，酒店提供了额外的枕头，但它们凹凸不平，坐起来不舒服。杯子和食物一整天都没有清理泳池——例如，一个孩子把食物掉在了泳池台阶旁，直到第二天早上才清理干净。泳池边水疗中心的马桶昨晚也没有打扫过。如果泳池周围能提供饮料服务，再配上一份清淡的午餐就更好了，泳池周围没有人照料，感觉毫无生气。总而言之，这是一家非常棒的独特住宿场所，但我已经住过很多五星级酒店了，我期望它能更注重细节，以我们支付的价格提供更高品质的服务。

如果您正在寻找一家浪漫的海边酒店，仿佛置身于童话世界，那就一定要去豪华的城堡酒店马提尼斯·马尔基 (Martinis Marchi) 看看。这里也是举办婚礼的理想场所。您可以乘船抵达酒店，无论是自驾还是酒店接送，马提尼斯·马尔基酒店都拥有自己的码头。如果您自驾，可以从斯普利特乘渡轮前往绍尔塔岛，大约需要 50 分钟。即使酒店客满，您也不会在这里遇到太多客人，因为这里只有 7 间专属套房。我建议您住在塔楼。套房有两层，我差点在里面迷路了哈哈，而且那里可以俯瞰马斯利尼察的全貌。酒店还在港口设有一家高级餐厅。您可以在我的博客 hamiczech.tips 上阅读包含照片的完整评论，了解这里的行程安排或海滩的风光，该博客提供捷克语和英语版本。

This hotel was every bit as attractive as the lovely pictures of it and it was spotless too. The three reception staff couldn't be more helpful, kind and efficient and all the staff were friendly and welcoming. The Chef went out of his way to ensure my special diet was catered for (I’m a Coeliac and a vegan) and made me individual, delicious creations. The breakfast dining arrangements were very picturesque and dinner in the restaurant overlooked some stunning sunsets straight onto the little harbour. The location couldn’t have been better being minutes from the snorkelling beaches. I can’t recommend it enough - fabulous time, felt very well looked after indeed.

In the fall of 2022, my partner and I visited the restaurant at Hotel Martinis Marchi for dinner. Early in the evening, we ordered a glass of fine sparkling wine. Unfortunately, the young waiter accidentally dropped the bottle, spilling the champagne all over my brand-new shirt and white pants. While accidents happen and we do not blame the waiter for the spill, what was completely unacceptable was the lack of professional and responsible reaction from the staff. We received only a hushed, lukewarm apology, with no offer of any compensation—no complimentary drink, no dessert, not even a gesture to cover dry cleaning for my ruined shirt. This is simply not the standard of service one expects from an establishment of this caliber. Service recovery is an essential part of hospitality training, especially in venues that strive to maintain a strong reputation. Their failure to address this incident properly was deeply disappointing. We had planned to spend several days at Hotel Martinis Marchi in the near future but, due to the negligent and indifferent handling of this situation, we decided against it. They lost two loyal guests that night. To their credit, the management later sent an apology letter acknowledging the shortcomings and pledging to improve staff training. However, words without action did little to remedy the inconvenience and loss caused to us. Hospitality is about how you treat customers when things go wrong. Sadly, Hotel Martinis Marchi failed this simple test.

Our stay was perfect from start to finish . It is a beautiful , well located boutique hotel where all staff know their guests and are always so helpful and courteous. We stayed in the Tower Suite - it was stunning and the views spectacular. I would love to return