We are staying in this hotel for 5 nights, came yesterday and when we came to our room there was so much noise from the road that is right under our windows. So sleeping in wellness hotel means you will hear the noise from cars each 1 minute, but the most disappointing thing for us was attitude of staff who works on guest reception, we asked them to help us and just to change the side of the room, but the men was shouted on me that he can not help and that he is tired, asked us to go to reception the next morning to speak with Kristina. Next morning we came to Kristina and kindly asked to change our room, but her negative attitude was even worse, she did not even try to help and told us that she can not do nothing (( We also had no wifi in room, but after they fixed it, thanks. But generally need to say that even if the hotel is nice and so many people make their best to feel guests comfortable, front desk needs to respect their guests, it is very important in any situation.
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We love the pool area. We wish we discovered this when our son was a baby, he would have so much fun; moving forward, next time we come we will be coming again and discover more of wonderful Liberec.
酒店回复: Hello,thank you for your feedback.We look forward to your visit.
它是捷克共和国北部利贝雷茨市的一个综合体，靠近波兰和德国边境，实际上除了捷克语和英语之外，大部分信息都是这些语言的。在这个建筑群中，您可以找到所有室内设施、水上乐园、儿童游乐园、水疗中心和健身区，以及餐厅、咖啡馆和更多商店。一开始发现一切都有点混乱，但就像一切一样，你会习惯的。房间很宽敞，有点旧，但保存完好，如果我们坚持西班牙标准，这就是真正的三星级酒店。价格还不错，就像捷克共和国的总体情况一样，人们很有效率，但不太友好（他们也不是令人不快）。酒店餐厅（我要记住的是Atrium）就价格而言还不错，唯一不好的是营业时间不是西班牙式的。要说酒店的坏话，餐厅工作人员实际上会骚扰你，让你把桌子上的空（或非空）盘子拿走，如果你在午餐和晚餐时间的最后三分之一到达，你会发现几乎所有的菜都吃完了。我在那里的所有日子里，他们都没有更换即将用完的东西。它位于市中心，周边地区有许多商店。
We are staying in this hotel for 5 nights, came yesterday and when we came to our room there was so much noise from the road that is right under our windows. So sleeping in wellness hotel means you will hear the noise from cars each 1 minute, but the most disappointing thing for us was attitude of staff who works on guest reception, we asked them to help us and just to change the side of the room, but the men was shouted on me that he can not help and that he is tired, asked us to go to reception the next morning to speak with Kristina. Next morning we came to Kristina and kindly asked to change our room, but her negative attitude was even worse, she did not even try to help and told us that she can not do nothing (( We also had no wifi in room, but after they fixed it, thanks. But generally need to say that even if the hotel is nice and so many people make their best to feel guests comfortable, front desk needs to respect their guests, it is very important in any situation.
We love the pool area. We wish we discovered this when our son was a baby, he would have so much fun; moving forward, next time we come we will be coming again and discover more of wonderful Liberec.