We stayed just one night in our trip back to Canada and it was a good choice. The staff was friendly, helpful and welcoming. Room was perfect as we needed 3 beds.
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酒店回复: Thank you so much for your feedback. We are glad that you enjoyed your stay at our property. We are hoping to see you again.
4.0分
情侣出游
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Our one concern was promptly taken care of. Need more staff at the front desk.
Breakfast: need to train the person that takes care of the breakfast food and area. Tables were not cleaned between families. Never greeted anyone.
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酒店回复: Thank you for taking the time to your your feedback about your recent stay. We truly are sorry that your experience did not meet your expectations. This is not the standard we aim to provide and I have already taken steps to address this with our team to ensure it does not happen again. We hope you will consider giving us another chance to welcome you back to a much improved experience.
4.0分
其他
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Beds were a little hard and the hotel rooms are a little bit dated. However, it’s clean, staff were helpful and it’s quiet. There is a nice fridge, microwave and good breakfast.
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酒店回复: Thank you so much for you feed back. Hoping o see you soon. Also, Thank you for choosing Best Western Inn & Suites Watertown SD
4.0分
其他
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Great Staff
Staff was AWESOME. They were kind and super helpful. The food was kept loaded for breakfast and that lady was working hard because it was packed. She helped with a smile and made conversation to help ease the chaos. (There was some sort of softball tournament) The kiddie pool heater was broken but the water was still warm enough to use it. My only complaints would be is that the halls were LOUD until past 3am. (Kept waking my 2 small kids) However I know thats part of staying in a hotel (especially with how full it was). The second complaint I would have is that the bed was super hard. So overall it was a great place to stay! I feel my complaints are minor but want to leave a 100% honest review. Did I mention the staff was awesome?!?!
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酒店回复: Thank you for your feedback. We are truly apologize for the inconvenience for our pool heater being down. We are working on the issue.
5.0分
其他
Nice
The hotel was very nice and clean. The kids really enjoyed the pool area and the breakfast was good.
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酒店回复: Thank you for choosing Best Western Inn & Suites Watertown, SD. We’re incredibly grateful for the perfect rating you gave us in your recent survey. Your kind words and support mean the world to our team!We truly enjoyed having you with us, and we hope to welcome you back very soon. If there’s anything we can do to make your next stay even better, don’t hesitate to let us know.
3.0分
其他
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last minute
very clean and comfy beds. We were there for 3 nights and wasn't once offered new sheets or garbages. Had to ask myself and change my own garbages. Breakfast only runs for so long, but nice breakfast. However me and my boys slept in and by the time we woke up it was done, and asked if we could get a little carton of milk, nope couldn't even get that. However, cleanliness and comfort excellent!
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酒店回复: Thank you for staying with us from July 3 - 6, 2025. I deeply regret that your room was not consistently serviced during your visit, and I truly apologize for any inconvenience this caused.We also apologized that you missed our breakfast during your stay.Please know your feed back is important to us.Thank you.
5.0分
家庭亲子
Everything was great! The hotel was updated and very clean! The water park was awesome. Our kids loved it.
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酒店回复: Thank you so much for the perfect feedback. We truly appreciate it. We hopefully will see you again soon.Also, we would like to thank you for choosing Best Western Inn & Suites Watertown SD
5.0分
其他
Great place to stay!
Our family was on a weeklong road trip and this place offered everyrthing we needed! Comfortable beds, clean, air conditioning and a pool.
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酒店回复: We are so glad to hear that you enjoyed your stay at our property. Hoping to see you and your family soon!Thank you for choosing Best Western Inn & Suites Watertown S.D.
5.0分
其他
The renovations were great. Nice and clean and updated. Breakfast was delicious. Decent variety. Shower pressure was garbage but that’s kind of expected. 😃
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酒店回复: We are glad that you enjoyed your stay at our property. We are hoping to see you soon!
5.0分
其他
Great room
It was a great room with comfortable beds! Love the breakfast too!
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酒店回复: Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you.
We stayed just one night in our trip back to Canada and it was a good choice. The staff was friendly, helpful and welcoming. Room was perfect as we needed 3 beds.
Our one concern was promptly taken care of. Need more staff at the front desk.
Breakfast: need to train the person that takes care of the breakfast food and area. Tables were not cleaned between families. Never greeted anyone.
Beds were a little hard and the hotel rooms are a little bit dated. However, it’s clean, staff were helpful and it’s quiet. There is a nice fridge, microwave and good breakfast.
Great Staff
Staff was AWESOME. They were kind and super helpful. The food was kept loaded for breakfast and that lady was working hard because it was packed. She helped with a smile and made conversation to help ease the chaos. (There was some sort of softball tournament) The kiddie pool heater was broken but the water was still warm enough to use it. My only complaints would be is that the halls were LOUD until past 3am. (Kept waking my 2 small kids) However I know thats part of staying in a hotel (especially with how full it was). The second complaint I would have is that the bed was super hard. So overall it was a great place to stay! I feel my complaints are minor but want to leave a 100% honest review. Did I mention the staff was awesome?!?!
Nice
The hotel was very nice and clean. The kids really enjoyed the pool area and the breakfast was good.
last minute
very clean and comfy beds. We were there for 3 nights and wasn't once offered new sheets or garbages. Had to ask myself and change my own garbages. Breakfast only runs for so long, but nice breakfast. However me and my boys slept in and by the time we woke up it was done, and asked if we could get a little carton of milk, nope couldn't even get that. However, cleanliness and comfort excellent!
Everything was great! The hotel was updated and very clean! The water park was awesome. Our kids loved it.
Great place to stay!
Our family was on a weeklong road trip and this place offered everyrthing we needed! Comfortable beds, clean, air conditioning and a pool.
The renovations were great. Nice and clean and updated. Breakfast was delicious. Decent variety. Shower pressure was garbage but that’s kind of expected. 😃
Great room
It was a great room with comfortable beds! Love the breakfast too!