Recommend calling ahead to check on events. There was a youth hockey tournament in town and the kids ran wild in the hotel while the parents stayed in their own rooms. Quite a drunk fest with the parents. We switched rooms the second night to get away from rooms full of kids with no adults and knock knock run and while we tried to fall asleep. We discovered dirty socks when climbing into bed in our new fresh clean room the second night. We changed our own bedding before going to sleep. They struggled to keep up with the guests and food for the continental breakfast. The gal at the front desk tried to help and do what she could which we appreciated. Rough stay.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet expectations. Cleanliness and guest comfort are top priorities for us, and our housekeeping team is trained to be thorough in every detail. We take all concerns seriously and will continue to monitor and reinforce our standards. We’re glad our front desk team was able to assist during your stay, and we appreciate your comments as they help us improve.
3.0分
其他
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Property was wonderful. I did not get the room I paid for. I paid for a king suite. I got a double queen standard. The room was clean and well taken care of. Just not what I paid for.
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酒店回复: Thank you for your kind words about the property and cleanliness — we’re glad those aspects met your expectations. We’re sorry to hear the bed configuration wasn’t what you anticipated. After reviewing your reservation, we confirmed that the room booked was a suite, which you received, though it featured two queen beds rather than a king.While we do our best to honor specific room bookings, there are rare occasions when a guest unexpectedly extends their stay, which can impact room availability at the last minute. We appreciate your understanding and your feedback, and we’re reviewing how room details are communicated to help ensure a smoother experience in the future. Thanks again for staying with us — we hope to welcome you back.
5.0分
其他
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Great coffee!!
We were only there one night, but our stay was lovely and just what was needed in the middle of a long and weary trip. Close to the hockey rink and an Aldi was helpful as well. Breakfast was great with a super friendly staff and AMAZING grind on the spot coffee. Thanks for everything!! Newer hotel, beds were comfy and very clean.
5.0分
其他
Staff were exceptionally friendly, kind and helpful! Facilities were clean and well maintained. Will definitely stay again!
5.0分
其他
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Great place to stay
We stayed at the Holiday Inn and Express in Watertown SD while attending a two day car show. From check in to check out our experience was excellent. The staff was incredibly friendly, the room was spacious and very clean. The bed and bedding was very comfortable! The complimentary breakfast was delicious and we'll staffed with incredibly friendly gals. Location was very convenient too.
5.0分
其他
Staff was great and I was able to work in the lobby after check out until my departure.
5.0分
家庭亲子
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Gabby checked us & and was efficient & friendly. She even looked up when Godfathers Pizza closed. The lady that cooked & served meals was outstanding. The food was fresh, hot, and delicious! Housekeeping staff always greeted with a smile. We were in room 402. It was nice & clean & quiet. We will recommend this property to others.
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酒店回复: Thanks Dan. Gabby and the rest of our team love to provide the cleanest hotel with the best customer service. We look forward to sharing that same award-winning hospitality when your travels bring you back to Watertown again.
5.0分
情侣出游
Room was great. Staff all friendly. Good hot breakfast.
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酒店回复: Thanks for letting us know about your great stay, friend. We look forward to seeing you again.
5.0分
其他
Check in was quick and the desk clerk was throrough and pleasant.
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酒店回复: Thank you for staying with us and taking a moment to tell us about your stay. We're delighted to see our award-winning team was able to make your stay an excellent one!!
不
Recommend calling ahead to check on events. There was a youth hockey tournament in town and the kids ran wild in the hotel while the parents stayed in their own rooms. Quite a drunk fest with the parents. We switched rooms the second night to get away from rooms full of kids with no adults and knock knock run and while we tried to fall asleep. We discovered dirty socks when climbing into bed in our new fresh clean room the second night. We changed our own bedding before going to sleep. They struggled to keep up with the guests and food for the continental breakfast. The gal at the front desk tried to help and do what she could which we appreciated. Rough stay.
Property was wonderful. I did not get the room I paid for. I paid for a king suite. I got a double queen standard. The room was clean and well taken care of. Just not what I paid for.
Great coffee!!
We were only there one night, but our stay was lovely and just what was needed in the middle of a long and weary trip. Close to the hockey rink and an Aldi was helpful as well. Breakfast was great with a super friendly staff and AMAZING grind on the spot coffee. Thanks for everything!! Newer hotel, beds were comfy and very clean.
Staff were exceptionally friendly, kind and helpful! Facilities were clean and well maintained. Will definitely stay again!
Great place to stay
We stayed at the Holiday Inn and Express in Watertown SD while attending a two day car show. From check in to check out our experience was excellent. The staff was incredibly friendly, the room was spacious and very clean. The bed and bedding was very comfortable! The complimentary breakfast was delicious and we'll staffed with incredibly friendly gals. Location was very convenient too.
Staff was great and I was able to work in the lobby after check out until my departure.
Gabby checked us & and was efficient & friendly. She even looked up when Godfathers Pizza closed. The lady that cooked & served meals was outstanding. The food was fresh, hot, and delicious! Housekeeping staff always greeted with a smile. We were in room 402. It was nice & clean & quiet. We will recommend this property to others.
Room was great. Staff all friendly. Good hot breakfast.
Check in was quick and the desk clerk was throrough and pleasant.