酒店回复: Dear Guest,Thank you for sharing your experience with us. We are delighted to know that our location met your needs and that the nearby café added convenience to your mornings.It is wonderful to hear that the family suites, with kitchen facilities and a washing machine, provided the comfort and flexibility you were looking for. We are especially pleased that the two-bathroom layout supported privacy and ease for your group.Your kind words about our front desk team are truly appreciated. Providing attentive and welcoming service is central to our values, and it is gratifying to learn that this was reflected in your stay.We are grateful for your recommendation and look forward to the opportunity to welcome you again for another pleasant visit.Best regards,Judit BeresFront Office ManagerNH Collection Budapest City Center

酒店回复: Dear Li 1983,It's delightful to hear that you enjoyed the amenities provided in our apartment hotel. We always strive to make your stay as comfortable and convenient as possible, and it's pleasing to know that our efforts are appreciated by valued guests like you.Our proximity to the train station and the supermarket is indeed an advantage many of our guests enjoy. We believe that providing such conveniences contributes to a more relaxing and enjoyable stay.It's also heartening to learn that you took advantage of the complimentary fruit and cookies at the front desk. We aim to add little touches that can make your stay more special.Once again, thank you for your kind words. We look forward to welcoming you back in the near future. Best Regards,Judit BeresFront Office ManagerNH Collection Budapest City Center

酒店回复: Dear 无名的小姐姐~,Thank you for sharing your perspective and for recommending our hotel based on your friend’s stay. We are pleased to hear the room met expectations and that the value felt reasonable.We appreciate the mention of our central location and the convenience of reaching us by ride-share or taxi from the airport. Being in the heart of the city is something our team values, as it helps guests make the most of their time here.Regarding the famous New York Café next door, we would like to kindly mention that hotel guests have access through a dedicated internal passageway from the hotel. This allows them to comfortably enter without queuing outside. It is possible that your friends were not aware of this or did not have the chance to ask at the reception, and we are sorry if this caused any inconvenience.We hope you will be able to visit in the future, and we look forward to the opportunity to welcome you and provide a seamless stay.Best regards,Judit BeresFront Office ManagerNH Collection Budapest City Center

酒店回复: Dear guest,Your detailed feedback is invaluable and I appreciate you taking the time to share it. It allows us to understand your stay from your perspective and provides us with an opportunity to improve.It's wonderful to hear that you found our location advantageous and enjoyed the breakfast at New York Coffee. These aspects of our hotel are indeed popular among our guests.However, I'm sorry to hear about the issues you faced regarding the hotel facilities and the front desk service. Your comfort is our top priority, and it's clear that we fell short of our goal in this instance. We pride ourselves on delivering a seamless experience and I regret that this was not the case during your stay.It's unfortunate to hear about the confusion regarding the room booking and the inconvenience it caused. We certainly aim for a smoother check-in process, and it's disappointing to hear that we did not achieve this during your visit.I'm glad to hear that our staff was able to assist with the change of your cruise tickets and that we could provide an upgraded room. Nonetheless, I understand that these measures did not fully compensate for the initial problems. Your review gives us the opportunity to reflect on our services and facilities, and we are committed to making every stay memorable and comfortable for our guests. Again, thank you for your feedback. We hope to have the opportunity to welcome you back in the future, and provide you with the excellent service and comfort that we strive for every day.Sincerely,Judit BeresFront Office ManagerNH Collection Budapest City Center

酒店回复: Dear Valued Guest, It's heartening to learn that you found our accommodation comfortable and our location convenient with stores and public transportation nearby. Our team always strives to provide guests with a relaxing and memorable stay, and hearing that we achieved this with you is truly rewarding. It's encouraging to note that there was nothing in our hotel that didn't meet your expectations. Such feedback motivates us to continuously elevate the quality of our services. We look forward to welcoming you back to our hotel in the future, where we hope to once again create a wonderful experience for you. Best wishes,Emese WargaGuest relations

酒店回复: Dear Guest,It is certainly heartening to hear that you found our rooms spacious, well-equipped, and convenient. Our aim has always been to provide our guests with comfortable living spaces and it pleases us to know that we were able to meet your expectations.We understand how important it is for our guests to have easy access to transportation and we're glad you found the proximity of buses and subways beneficial. This indeed allows our guests to explore the city with ease.As for your dining experience at the New York Cafe, we hope you enjoyed the variety and the quality of our breakfast. We do believe that a good day starts with a good meal, and we are committed to providing that.Regarding the city tax, it's crucial to note that these charges are usually determined by local regulations. We apologize for any confusion and we'll strive to make such information as clear as possible for our guests in the future.We truly value your feedback and it is our hope that despite the unexpected city tax, you had a pleasant stay with us. We look forward to welcoming you back in the future.Best Regards,Judit BeresFront Office ManagerNH Collection Budapest City Center

酒店回复: Dear Shelly WThan you for taking the time to share your positive feedback with us. We're delighted to hear that you appreciated the size and comfort of our apartments. Providing a comfortable environment for each of our guests is the most important goal for us and it is heartwarming to know that we succeded.It's great to know that you enjoyed our central location and the restaurants in the neighbourhood. We're also pleased that you enjoyed the location and the easy access to the iconic New York Café.We appreciate your comments and look forward to welcoming you back for another pleasant stay in the future.Warmest regards,Emese WargaGuest relations

酒店回复: Dear Guest,It truly warms our hearts to read such a detailed and thoughtful review. Your kind words about our prime location, right in the bosom of the beautiful city of Budapest, are greatly appreciated. Indeed, our strategic location is one of the aspects we are proud of and we are delighted to know it added to the enjoyment of your visit.Your description paints a vivid picture of the vibrant cityscape that surrounds our hotel. We are thrilled that our proximity to the iconic New York Coffee, the Elizabeth White Bridge, various popular restaurants, bakeries, ruins bars, and the train station made your exploration of the city all the more convenient. We believe that the ease of access to these local attractions and establishments enhances the overall experience of our guests.In addition, your commendation of our room service staff is heartening. Our staff is committed to providing our guests with exceptional service and ensuring they feel comfortable and well-cared for. Your acknowledgment of their proactive and enthusiastic service affirms our efforts in this regard.Your review is a testament to the fact that choosing the right hotel can significantly elevate the travel experience. We are humbled by your belief that choosing our hotel was the 'most correct decision' for your trip to Budapest. Once again, we extend our sincere gratitude for your kind words and for choosing to stay with us. We look forward to welcoming you back on your next visit to Budapest.Best regards.EmeseNapsugar WargaNH Collection Budapest City Center

酒店回复: Dear valued guest,Your thorough review is appreciated, and we're delighted to learn that you found our hotel room to your liking. Our goal is to provide our guests with a comfortable and spacious environment that offers great value for their money, and it's encouraging to know that we were successful in meeting this objective during your stay. We're glad to hear that you enjoyed the amenities provided in the room and that you found everything clean and well-kept. It's pleasing to know that such details contributed to your overall positive experience. On the other hand, we regret to hear that our breakfast at the New York Café didn't entirely meet your expectations. We pride ourselves on offering a variety of options and are always aiming to provide a memorable culinary experience. Your insights regarding our breakfast are valuable as they help us understand our guests' preferences better.Your feedback regarding the location of our hotel and the size of the shower in your room has been noted. It's true that our location requires some travel to reach certain areas, but we're glad that you found taxis easily accessible and affordable. In terms of the shower size, it's unfortunate to hear that you found it a bit small. We understand how important comfort is, especially when it comes to personal care, and we're sorry if this aspect didn't meet your expectations.We are truly thankful for your high recommendation, and it's our hope that your overall experience was pleasant. We look forward to welcoming you back to our hotel in the future, where we will strive to make your next stay even more enjoyable.Best regards,Judit BeresFront Office ManagerNH Collection Budapest City Center

酒店回复: Dear Valued Guest, It's heartening to learn that you found our accommodation comfortable and our location convenient. Our team always strives to provide guests with a relaxing and memorable stay, and hearing that we achieved this with you is truly rewarding. It's encouraging to note that there was nothing in our hotel that didn't meet your expectations. Such feedback motivates us to continuously elevate the quality of our services. We look forward to welcoming you back to our hotel in the future, where we hope to once again create a wonderful experience for you. Best wishes,Emese WargaGuest relations