酒店回复: Dear Guest,First of all, we would like to thank you for sharing your comments regarding your stay at Tivoli Carvoeiro. It is very important for us to know that we were able to meet your expectations, that our team provided you with a great experience, and that you appreciated the upgrade offer.We are delighted to learn that you enjoyed our privileged location, the breathtaking views, and the service that we are proud to deliver to all our guests.It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Mafalda Campos, Customer Care
酒店回复: Dear valued guest,Thank you for sharing your stay experience. We are honored by your praise of the hotel's scenery and environment, as well as your positive feedback on the breakfast. Providing you with a pleasant journey is our service goal.Thank you for your reminders and feedback regarding room type and check-in details. We value the comfort and convenience of every guest and are committed to ensuring that every stay meets your expectations.However we regret for not been able to fulfill all your highest expectations related to the service, matter that is going to be meticulously investigated. We look forward to welcoming you back in the near future and to provide with a better experience. With our sincerest regards,Luminita FerreiraCustomer Care
酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and regret that we fell short of your expectations. Your comments regarding the condition of your room are very concerning, and we sincerely apologize for the inconvenience caused. Please know that we take this feedback seriously and will be addressing these issues with our team to ensure improvements are made. Also, we would like to clarify that the room was not downgraded as you were moved to the same room category. The Sky Bar is a seasonal outlet and opens according to weather conditions. Please be informed as well that the spa is open, however, the treatment bookings are subject to availability. We are glad you appreciated the view, and we hope you will consider giving us another opportunity to provide you with a better experience in the future. Warm regards, Ana Gomes Customer Care
酒店回复: Dear Doudou333333,Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! Therefore, we are extremely happy to read that you loved your time at Tivoli Carvoeiro. With kind regards, Luminita Ferreira, Customer Care
酒店回复: Dear Esteemed Guest, First of all we would like to thank you for sharing your comments regarding your stay at Tivoli Carvoeiro.It is so important for us to read that we were able to meet your expectations and that our team provided you a great experience. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back to our hotel. Best regards,Luminita Ferreira,Customer Care
酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and regret that we fell short of your expectations. Your comments regarding the porter’s attitude and the condition of your rooms are very concerning, and we sincerely apologize for the inconvenience caused. Please know that we take this feedback seriously and will be addressing these issues with our team to ensure improvements are made. Also, we would like to clarify that the room was not downgraded as you were moved to the same room category. We are glad you appreciated the view, and we hope you will consider giving us another opportunity to provide you with a better experience in the future. Warm regards, Ana Gomes Customer Care
酒店回复: Dear Esteemed guest,Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! Therefore, we are extremely happy to read that you loved your time at Tivoli Carvoeiro. With kind regards, Luminita Ferreira Customer Care
酒店回复: Dear Wajiwapai, Thank you for sharing your detailed feedback. We truly appreciate your insights, as they help us identify areas for improvement. We regret to hear about the issues you encountered with the facilities, hygiene, and service, and we will be sure to address them with the relevant teams. On a positive note, we’re delighted that you enjoyed the beautiful surroundings and convenient location. Your comments are invaluable to us, and we hope to have the opportunity to welcome you again for a much-improved experience. Kindest regards, Ana Gomes Customer Care
酒店位置极佳，周边各种徒步路线。淡季来的人不多，给升级了尊贵海景房，可以看日出日落，绝美。房间每天有一瓶免费的水。夏天来一定更惬意😌
酒店就是科武埃略的一个景点，景色环境没话说，早餐也挺丰富，景观房都挺小，高级房靠马路，酒店门童拿行李会要小费，要注意。
酒店是度假酒店，离贝尔吉纳岩洞车程十分钟，风景特别优美，酒店服务卫生很一般，刚入房间就有原住民野蛮入侵，在知道这个房间有虫，还让我们入住，因为刚踏进房间就有服务员拿着杀虫剂跟着进房喷杀，也没弄干净，去前台反映换了一间小房间。风景也差很多，我们定的套房也被降级，露台酒吧也没开放，只能早早入房休息了，虽然有按摩，但预定不上了，除了风景优美，其他都很一般吧
为什么会说门房服务生态度不好，首先我们下车搬运行李，明明看到我们，他也没有主动开门迎接，第二当把行李送到房间后，因为身上只有硬币，有种说法，硬币是给乞丐的，所以也就没给小费，但是他追到我先生房间，貌似问需要什么服务，其实感觉就是讨要小费，之后进出大门，态度也是相当冷淡。
所有工作人员都很热情，早餐丰盛美味，酒店是东、西两条徙步线的起点，风景很美，位置极佳，是当地最好的一家酒店，附近有几家美味的餐厅，值得体验。
酒店位于卡武埃鲁，地理位置优越，步行即可轻松抵达市中心。
酒店各方面都很完美：地理位置、种类丰富且美味的早餐、泳池、酒吧以及宜人的景色。
房间床很软很舒服.隔音也特别好。风景没话说.是我住过的最美风景酒店了.唯一不是特别满意就是楼上的酒吧座在酒吧一个多小时也没有人过来。不知道为什么。
行李服务生态度冷谈，看到我们下车搬行李也不主动开门迎接，订了两间房间，有一间房有虫，换了房间后反而降级了，房间又小又潮，还有异味，酒店景色优美，其他都一般般。
房间大，装修尚新。卫生间宽敞明亮，只是双人床中间有个隆起带😂不能睡的。酒店位置绝佳，面朝大海，风景优美。
设施：设施有点老并且有些还有损坏比如我们房间马桶的其中一个冲水按钮是坏的，浴室水比较小
卫生：个人觉得不是很好没有很重视，健身房的器械上有蜘蛛网，床单上有黑色印记，打扫房间的员工最起码检查下吧😅如果真的有洗不下去的，至少别放在明面膈应人
环境：环境一流的景色很美地理位置也不错打车到酒店也不贵，并且酒店附近也有美食街
服务：服务不好评价，不好的是入住前没有告知水只有第一天是免费的而且住了这么多五星酒店头一次碰见水不免费的。。。很抠门。但是，好的是去前台要水他还贴心提供怎样买水便宜的建议就挺逗的。
酒店设施一流，非常干净。但我们很失望地发现，由于悬崖不安全，酒店不再提供直达海滩的通道。
对于这样一家昂贵的酒店来说，服务真的有待改进：
1. 尽管我们预订时明确要求要一张双人床，但前台还是给了我们两张单人床。
2. 整个住宿期间，餐厅多次把我的咖啡订单弄错。
3. 在周六烧烤之夜，尽管我们是第一批到的客人之一，但迎宾员普莉希拉却找了个蹩脚的借口不给我们靠泳池的桌子。她的借口是剩下的靠泳池的桌子都预留给了四户带狗的家庭。然而，在接下来的两个小时里，我们一只狗都没看到，那些桌子反而被分给了其他几对情侣，原因不明。这件事真的让我们很生气，她竟然敢编造这样的借口，简直令人震惊。
4. 每件商品都收取7.5%的小费，这本身没问题，但令人不快的是，酒店在没有提前告知客人的情况下就这样做了。