酒店回复: Dear guest.Thank you so much for your kind words and for sharing your experience with us. We are thrilled to hear that you had an excellent stay.It’s great to know that our team was able to assist with your restaurant reservations and ensure a smooth dining experience. We’re also pleased that you enjoyed the peaceful surroundings, which helped you relax and get a good night’s sleep. And of course, we’re happy to hear that our breakfast selection and quality exceeded your expectations!We hope to welcome you back to InterContinental Lisbon soon for another wonderful stay.Warm regards,Carolina SilvaGuest Service Experience Manager

酒店回复: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the disappointing experience you encountered.It is certainly not the level of service we strive to provide at InterContinental Lisbon, and I am truly sorry for the issues you faced. I also apologize for the unresponsiveness of our staff, which is not reflective of the high standards we aim to maintain. Please know that your comments have been shared with our team, and we are taking immediate steps to address these concerns to prevent such occurrences in the future as for an internal investigation in order to better understand what might have happened.We truly value your feedback and would love the opportunity to make this right. Please feel free to contact me directly if you plan to visit us again, and I will personally ensure that your stay is nothing short of exceptional.Once again, my apologies for the inconvenience, and thank you for bringing this to our attention.Best regards,João RochaGuest Service Experience ManagerInterContinental Lisbon

酒店回复: 亲爱的客人 很高兴听到您在里斯本下榻期间对我们酒店的地理位置和宽敞客房的赞赏。我们充分注意到您对早餐种类的反馈意见，今后我们一定会想方设法丰富我们的早餐种类，以更好地迎合您的口味。我们希望很快就能再次荣幸地欢迎您的光临。此致敬礼 Rita LopoDirector of Guest Experience