酒店回复: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the disappointing experience you encountered.It is certainly not the level of service we strive to provide at InterContinental Lisbon, and I am truly sorry for the issues you faced. I also apologize for the unresponsiveness of our staff, which is not reflective of the high standards we aim to maintain. Please know that your comments have been shared with our team, and we are taking immediate steps to address these concerns to prevent such occurrences in the future as for an internal investigation in order to better understand what might have happened.We truly value your feedback and would love the opportunity to make this right. Please feel free to contact me directly if you plan to visit us again, and I will personally ensure that your stay is nothing short of exceptional.Once again, my apologies for the inconvenience, and thank you for bringing this to our attention.Best regards,João RochaGuest Service Experience ManagerInterContinental Lisbon
位置很好，与丽兹酒店为邻，面对国王公园，房间新装修的，性价比高，较适合家庭旅游
就在四季酒店旁边。干净，员工乐于助人。用优步出行很方便。附近有购物中心，步行可达或者打车一小段路就到。
圣诞节前夕入住晚间有给圣诞小礼物及巧克力非常贴心🥰
优点：
1、地理位置好，治安好，紧邻里斯本四季酒店。
2、硬件好，大堂、房间、卫生间都很满意。
缺点：
1，服务冷漠，近似于无。
2、早餐非常普通。无论是品质还是品种都很一般。
幸亏携程还是不错，及时解决问题。
房间还可以，挺整洁的也比较大，早餐比较丰富，前台和餐厅的工作人员很好。不理解的是退房日早上10点左右到11点共有三个服务员敲门并尝试刷卡进入房间。第三次我出门查看她表示需要check一下？不认可前台和打扫房间人员的沟通。
真的这个垃圾酒店 房间里就一瓶水 再要一瓶水说不可以 我服了 好歹也是个洲际好不好 真的 扣到这个程度了吗 房间第二天无缘无故没了电 服了 叫了半天人上来 一个人都没上来 问他们结果人家在吃饭 疯了吧这个酒店
出行很方便，里斯本整体酒店都比较旧，但价格相对便宜。房间比较大，不会觉得挤，但早餐比较单一品类较少。
浴缸的花洒水非常小，其他设施挺好的，不过酒店位置不在路边上需要走一小段路，不是很方便
很棒的酒店，房间很好，位置也很中心，离老城区和购物区都很近。
差评！差评！差评！服务人员态度没有问题，整体酒店到管理与机制是不合理的！