酒店回复: Dear Guest,Thank you very much for your wonderful feedback. We’re delighted to know you enjoyed the cleanliness and comfort of your room, especially the bathroom design and shower. It’s also great to hear that you appreciated the atmosphere of our lobby, as well as the floral decorations and our lounge and restaurant.We truly appreciate your kind words and look forward to welcoming you back soon for another pleasant stay at EPIC SANA Marquês.Warm regards,

酒店回复: Dear guest,Thank you for sharing your feedback with us. We’re pleased to know that you found our facilities to be good and appreciated the cleanliness and space of the breakfast area.We’re sorry to hear that the breakfast selection and overall dining atmosphere did not meet your expectations. Your comments regarding the quality, variety, and flavour of the food are very important to us and have been shared with our culinary team for careful review and improvement.We truly appreciate your honesty and hope to have the opportunity to welcome you back to EPIC SANA Marquês and provide you with a more satisfying experience in the future.Kind regards,Karim AlyGuest Experience Manager

酒店回复: 尊敬的宾客 感谢您如此精彩的反馈！我们很高兴得知您在入住期间的各个方面都获得了“10分满分”的评价，从我们一尘不染的清洁度到我们团队的友好和乐于助人。同样，我们很高兴听到您对我们的泳池、水疗中心以及早餐的品质和服务感到满意。 您的好评对我们意义重大，我们期待着您再次光临EPIC SANA Marquês酒店，享受再次完美的住宿体验。 此致，

酒店回复: Dear guestThank you for taking the time to share your detailed feedback about your stay at EPIC SANA Marquês. We are pleased to know you enjoyed the early check-in, the quality of our breakfast, and especially the shower experience. However, we are sorry to hear that the location did not fully meet your expectations and that you felt inconsistency in the front desk service. Please be assured that we will address this with our team to improve the experience for all our guests.We truly appreciate your comments and hope to have the pleasure of welcoming you back for an even better stay in the future.Kind regards,

酒店回复: Dear guestThank you for taking the time to share your detailed feedback. We deeply regret that your experience at EPIC SANA Marquês fell so far below your expectations and the standards we aim to uphold.Please accept our sincerest apologies for the series of inconveniences you faced — from the lack of response and courtesy at the front desk, to the delays and issues with housekeeping, maintenance, and communication regarding the nearby event. These situations are absolutely not reflective of the level of service and professionalism we strive to provide.We are especially concerned to hear about the hygiene issues and the allergic reactions experienced. This is being taken very seriously and has been reported to both our housekeeping and quality control departments for immediate review and corrective action.We also acknowledge the seriousness of our team entering your room without knocking. That is unacceptable, and we will reinforce protocol training with the relevant staff immediately.Your comments have been shared with our management team, and we assure you that we are addressing every point with the utmost urgency. While we cannot change your experience, we sincerely hope to have the opportunity to regain your trust in the future with a much improved and more respectful stay.Warm regards,Karim AlyGuest Experience Manager

酒店回复: Dear guestThank you for your kind feedback. We are delighted to know that you enjoyed our service, communication, breakfast, and the comfort of our spacious and clean rooms. It’s also wonderful to hear that you found the atmosphere peaceful and suitable for a relaxing holiday.We truly appreciate your comments and look forward to welcoming you back to EPIC SANA Marquês in the near future.Warm regards,

酒店回复: 尊敬的宾客 感谢您的反馈！我们很高兴得知您满意我们酒店的清洁度和整体体验。我们期待很快再次欢迎您光临EPIC SANA Marquês酒店。 此致， Karim Aly 宾客体验经理

酒店回复: Dear Sudi39Thank you very much for your thoughtful feedback. We’re delighted to know you enjoyed your stay, especially our location and the service from our team. We’ve also taken note of your comment regarding breakfast, and we’ll share it with our team for improvement. We truly hope to welcome you back soon for an even better experience.Karim AlyGuest Experience Manager

酒店回复: Dear WajiwapaiThank you for taking the time to share your detailed feedback about your stay at EPIC SANA Marquês. We are delighted to hear that you enjoyed our prime location, the newly renovated facilities, and especially our first-class gym and pool. It’s wonderful to know that our gym stood out as the best you’ve experienced in a Portuguese hotel!We also appreciate your comments about cleanliness and service. While we are pleased that you found our turndown service excellent, we sincerely apologize for the inconvenience caused by the housekeeping team. Losing the room card and mistakenly disposing of your girlfriend’s bag should not have happened, and we understand how frustrating that must have been. We will certainly address this with our team to ensure better training and attention to detail in the future.Your recommendation means a lot to us, and we hope to welcome you back for an even better experience next time. Please do not hesitate to reach out if you plan to visit again—we would love to make your stay even more seamless!Best regards,Karim AlyGuest Experience Manager

酒店回复: Dear guestThank you for sharing such a detailed and glowing review. We’re delighted to know you enjoyed our convenient yet tranquil location, the modern and stylish atmosphere of our hotel, and the live music in our bar. It’s wonderful to hear that you appreciated our rooftop pool, comfortable rooms with views, varied breakfast, and our fully equipped gym.Your recommendation means a great deal to us, and we look forward to welcoming you back to EPIC SANA Marquês on your next visit to Lisbon.Warm regards,