酒店回复: Thank you for your recent stay at Tru/Home2 Suites by Hilton Pflugerville. We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to share with us your thoughts. We hope to get the chance to make it right in the future.
2.0分
情侣出游
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There was a bed to sleep in.
I didnt like that the staff was rude and unwelcoming. The room was outdated and over priced. It was our 14th anniversary. The staff made it clear they did not care they did not want to be there. We have stayed at the Hotel in Katy and never had a problem. We will not be staying here again.
5.0分
其他
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Family Trip
The hotel was in the center of everything, very convenient. The room was clean, beds were comfortable, staff were friendly, there was no disturbing noises in the hallways.
I’ll definitely stay here again.
4.0分
家庭亲子
There was a roach in my room.
Began spraying insecticide around bedding.
Had to change rooms in the middle of the night.
5.0分
其他
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It was a great experience! Our suite was roomy, clean, and the bed was so comfortable!
Friendly and helpful staff, too. It gets our seal of approval and will recommend it to family and friends!
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酒店回复: Thank you for your 10 out of 10 review we are happy to hear you enjoyed your stay with us and hope to be able to host you again in the near future!
5.0分
商务出差
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Front desk help was cheerful and attentive. The rooms were very clean and thought was put into everything from the folding of the towels (even the kitchen towels) to the cute additions to the kleenex and toilet paper rolls.
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酒店回复: Thank you so much for your thoughtful review! We're delighted to hear that our front desk team made such a positive impression and that you appreciated the attention to detail in your room. It's our goal to make every guest feel welcome and comfortable, and we're glad to know we succeeded. We truly appreciate your kind words and hope to welcome you back soon!
5.0分
其他
Breakfast offerings were incredible. The host was outstanding…helpful and very pleasant
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酒店回复: Thank you for your perfect 5/5 review and for your recent stay at Tru/Home2 Suites by Hilton Pflugerville. We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to share with us your thoughts. We hope to welcome you back home again soon!
5.0分
其他
Friendly, clean, convenient to lots
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酒店回复: Thank you for your kind review! We’re happy to hear you found our hotel friendly, clean, and convenient. We look forward to seeing you again soon!
5.0分
商务出差
The property was very clean and the staff was super friendly! Would definitely stay again.
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酒店回复: Thank you for your perfect 5/5 review and for your recent stay at Tru/Home2 Suites by Hilton Pflugerville. We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to share with us your thoughts. We hope to have the opportunity to make it right again soon!
5.0分
其他
Staff very pleasant and the hotel was clean
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酒店回复: Thank you for your feedback we are glad to hear you enjoyed your stay with us.
糟糕的服务
There was a bed to sleep in.
I didnt like that the staff was rude and unwelcoming. The room was outdated and over priced. It was our 14th anniversary. The staff made it clear they did not care they did not want to be there. We have stayed at the Hotel in Katy and never had a problem. We will not be staying here again.
Family Trip
The hotel was in the center of everything, very convenient. The room was clean, beds were comfortable, staff were friendly, there was no disturbing noises in the hallways.
I’ll definitely stay here again.
There was a roach in my room.
Began spraying insecticide around bedding.
Had to change rooms in the middle of the night.
It was a great experience! Our suite was roomy, clean, and the bed was so comfortable!
Friendly and helpful staff, too. It gets our seal of approval and will recommend it to family and friends!
Front desk help was cheerful and attentive. The rooms were very clean and thought was put into everything from the folding of the towels (even the kitchen towels) to the cute additions to the kleenex and toilet paper rolls.
Breakfast offerings were incredible. The host was outstanding…helpful and very pleasant
Friendly, clean, convenient to lots
The property was very clean and the staff was super friendly! Would definitely stay again.
Staff very pleasant and the hotel was clean