酒店回复: Hi there Michelle. Thank you for taking the time to share your feedback regarding your recent stay at the Three Boutique Hotel. We truly appreciate your detailed comments and apologise for the issues you encountered during your visit. Your feedback is invaluable as it helps us identify areas for improvement. We're sorry to hear that your room was not clean upon arrival and that there were delays in addressing housekeeping issues and maintenance concerns. This does not meet our usual standards of service, and we will investigate these matters to ensure they do not happen again in the future. We're pleased to hear that you enjoyed the view from the top deck, our excellent breakfasts, and the charm of our boutique hotel. We apologise for any lack of communication in response to your previous emails. We strive to provide timely and helpful responses to all guest inquiries, and we will address this issue as well. We hope you might reconsider returning for another stay in the future, allowing us an opportunity to provide you with a more pleasant stay. Warm regards, Three Boutique Hotel
5.0分
其他
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My family and I have just got home from our trip to Cape Town where we stayed at the gorgeous The Three Boutique Hotel and we had the best time. From the moment we arrived, we were greeting with helpful, friendly and welcoming faces and this sustained throughout our entire stay. There was always a jolly member of staff around the help you out with whatever you needed. The breakfast options were fantastic and I couldn’t wait to wake up each day to the lovely spread the ladies put together. Aside from the hospitality of staff, the location is completely spot on, with everything you could possibly want to visit in Cape Town just a short drive away. I felt very safe at the property and overall just have no complaints! Thank you to the lovely team and please give this property a visit if you’re ever in Cape Town!!
5.0分
其他
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This is a lovely, well located hotel. We had a gorgeous stay here, with conscientious and caring staff, who were beautifully friendly, always on hand and always helpful. Breakfast was great, with plenty of options to choose from for a cooked/hot breakfast, alongside meats, cheeses, fruits, bread etc. The rooms are pleasant and the shower is great! We specifically enjoyed sitting on the roof terrace in the sun with an incredible view of table mountain! I’d definitely recommend this to anyone looking to stay in Capetown! Thank you to all the lovely staff.
5.0分
其他
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I found all of the staff exceptionally helpful and lovely. A special shout to Edna, Tanya and Dom ie all of whom went out of their way to make me comfortable. I really enjoyed staying here. The breakfasts are yummy and the chef can certainly knock out a fantastic eggs Benedict.
5.0分
商务出差
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When you travel for business, you need peace at the end of the day and The Three Boutique Hotel offers that. Truly a diamond in the rough!!! The service was amazing, the room, resort style. The staff, I'm proud to say, ubuntu is visible. Will definitely book privately and I know my family will love the place.
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酒店回复: Hi there. Thank you for this beautiful review. It’s incredibly special to hear that your stay brought you the peace and calm you needed after a busy day. That’s exactly what we hope to offer, and knowing you felt it means the world to us. Your kind words are truly appreciated and we’d be absolutely honoured to welcome you and your family in the future, whether for work or a well-deserved break. Warmest regards, The Three Boutique Hotel
5.0分
独自旅行
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Friendly, polite, filled with old world charm character and a wonderful bed! The hotel and room was tastefully decorated and elegant. Safe and close to all. Brilliant breakfast and nothing was too much trouble. Beautiful roof garden with an incredible mountain view!
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酒店回复: Hi there. Thank you so much for this beautiful review — it’s such a joy to hear that you enjoyed every part of your stay, especially the warm hospitality from our team. We love that you felt safe, comfortable, and perfectly situated to enjoy everything nearby — and that breakfast and those stunning mountain views from the roof garden made it extra special. Your kind words truly mean a lot, and we’d be delighted to welcome you back anytime! Warm regards, The Three Boutique Hotel
5.0分
商务出差
Very quiet and lovely hotel. Very clean place. Everyone was very nice, welcoming and helpful. Their breakfast was healthy and delicious. Thank you so much.
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酒店回复: Hi Judy. Thank you so much for your kind words! We're so pleased to hear that The Three Boutique Hotel felt like a home away from home. It’s always our goal to offer a warm, welcoming space where guests can truly relax, and it’s lovely to know our team, the peaceful atmosphere and breakfast offerings all contributed to that. We hope to welcome you back again soon! Kind regards, The Three Boutique Hotel
房间十分干净舒适，开普敦现在是冬天，室外温度比较低，但房间内一直很温暖，工作人员服务态度很好，附近有一个购物中心，非常便利，一定会再次光顾这间酒店
我们的住宿体验棒极了。从入住的第一刻起，工作人员就非常友好热情，乐于助人。我们每天都享用美味的早餐，既有自助餐，也有套餐（班尼迪克蛋、法式吐司、煎饼等等）。所有工作人员都非常友好，满足了我们的每一个要求（例如提前入住、因外出而提前享用早餐、临时晚餐）。房间、用餐区、泳池和屋顶露台都非常棒。酒店设有围栏和大门，每位客人都可以用钥匙打开。我们在这里感到非常安全。
地理位置优越，是游览开普敦的理想之选。床铺舒适，淋浴设施也很棒。员工热情周到，竭尽所能让您住得愉快。早餐丰盛美味。
我无法说我在 Three Boutique Hotel 住了六晚，非常满意。我经常来开普敦，更喜欢住在 Oranjezicht 地区。我怀疑我是否会再来。各种问题：1. 抵达时房间没有打扫干净。客房服务人员叫来了，指出了问题。2. 16 号房间外的庭院直到第二天才清扫。有很多树叶。3. 周二的水压有问题。周三水被关了。4. 在我入住期间，16 号房间的冰箱无法使用。5. 周四晚上我回到家时——下着雨——我走进去时，地毯上有一滩水。我周五早上报告了此事。白天没有人处理，当我向前台提出这个问题时，他们想在下午 5:30 把我转移到楼上的另一个房间，这非常不方便，因为我需要离开。我开始把东西搬到楼上，但需要离开，所以客房服务人员把我的东西转移到楼下的 2 号房间。 6. 客房服务人员打碎了我的洗发水瓶，但没有告诉我。他们只是清理了一下，我再也没有洗发水了。优点：1. 顶层甲板的景色令人难以置信——但接待处不会告诉你。2. 早餐和宾馆的位置都很棒。非常迷人。3. 房间布置得很好。在发帖之前，我给这两个不同的电子邮件地址发了邮件。没有收到回复。我认为这说明了你需要知道的事情。
My family and I have just got home from our trip to Cape Town where we stayed at the gorgeous The Three Boutique Hotel and we had the best time. From the moment we arrived, we were greeting with helpful, friendly and welcoming faces and this sustained throughout our entire stay. There was always a jolly member of staff around the help you out with whatever you needed. The breakfast options were fantastic and I couldn’t wait to wake up each day to the lovely spread the ladies put together. Aside from the hospitality of staff, the location is completely spot on, with everything you could possibly want to visit in Cape Town just a short drive away. I felt very safe at the property and overall just have no complaints! Thank you to the lovely team and please give this property a visit if you’re ever in Cape Town!!
This is a lovely, well located hotel. We had a gorgeous stay here, with conscientious and caring staff, who were beautifully friendly, always on hand and always helpful. Breakfast was great, with plenty of options to choose from for a cooked/hot breakfast, alongside meats, cheeses, fruits, bread etc. The rooms are pleasant and the shower is great! We specifically enjoyed sitting on the roof terrace in the sun with an incredible view of table mountain! I’d definitely recommend this to anyone looking to stay in Capetown! Thank you to all the lovely staff.
I found all of the staff exceptionally helpful and lovely. A special shout to Edna, Tanya and Dom ie all of whom went out of their way to make me comfortable. I really enjoyed staying here. The breakfasts are yummy and the chef can certainly knock out a fantastic eggs Benedict.
When you travel for business, you need peace at the end of the day and The Three Boutique Hotel offers that. Truly a diamond in the rough!!! The service was amazing, the room, resort style. The staff, I'm proud to say, ubuntu is visible. Will definitely book privately and I know my family will love the place.
Friendly, polite, filled with old world charm character and a wonderful bed! The hotel and room was tastefully decorated and elegant. Safe and close to all. Brilliant breakfast and nothing was too much trouble. Beautiful roof garden with an incredible mountain view!
Very quiet and lovely hotel. Very clean place. Everyone was very nice, welcoming and helpful. Their breakfast was healthy and delicious. Thank you so much.