酒店回复: Thank you so much for your wonderful review and perfect rating.We’re thrilled to hear that you enjoyed the comfort of your room, the complete facilities, and being able to prepare your own meals. It’s especially great to know that you appreciated the lake view and sunsets from the dining table—it sounds like a truly relaxing experience.We hope to welcome you back soon for another memorable stay.Kind regards, Gavin, Hotel Manager.
酒店回复: Thank you very much for your amazing review and high ratings! We’re delighted to hear that you found our facilities very clean and enjoyed the excellent service from our team. We’re especially glad our staff could assist you with directions and help move your car when parking was challenging — that’s exactly the level of care we aim to provide.We appreciate your feedback regarding the layout of the hotel and the walk back from the town centre. Your comments are valuable and help us identify where we can improve guest comfort and wayfinding. Thank you again for staying with us, and we hope to welcome you back to Queenstown in the future.Kind regards, Gavin, Hotel Manager.
酒店回复: Thank you for taking the time to share such a detailed review. I’m glad to hear you enjoyed the amenities, cleanliness, and the well‑equipped kitchen, and that your stay on the 3rd floor was quiet and comfortable. I appreciate you highlighting the challenges with the hill access and the soundproofing on the 2nd floor. Your feedback helps us understand where improvements can be made, and we’re grateful you shared your experience. Kind regards, Gavin, Hotel Manager.
酒店回复: Thank you for your outstanding 10/10 rating and kind words about the hotel. We’re thrilled to hear that you found our property beautiful and enjoyed your stay.We appreciate your feedback regarding the booking arrangements. While we strive to ensure a smooth experience, we understand that third-party platforms can sometimes cause confusion. We’re glad to know that our after-sales service team was able to assist and resolve the issue for you.We look forward to welcoming you back for an even more seamless and enjoyable stay next time.Kind regards, Gavin, Hotel Manager
酒店回复: Thank you for taking the time to share your detailed feedback. We’re glad to hear that you appreciated our location and found the overall price-performance ratio acceptable.We sincerely apologize for the issues you experienced with the shower, water pressure, and bedding comfort. Your comments have been shared with our maintenance and housekeeping teams to ensure improvements are made.We appreciate your understanding and hope to have the opportunity to provide a more seamless and comfortable stay in the future. Kind regards, Gavin, Hotel Manager.
酒店回复: Thank you for your outstanding review. We’re delighted to hear that you enjoyed the spacious and clean room, kitchenette, washer and dryer, as well as the beautiful sunrise and sunset views. It’s also wonderful to know our front desk team provided excellent service during your stay.We appreciate your feedback regarding the hill and understand how challenging it can be with luggage. We hope this did not overshadow your overall experience and look forward to welcoming you back for another memorable stay. KInd regards, Gavin, Hotel Manager.
酒店回复: Thank you for your kind review and for highlighting the cleanliness, room size, and convenient location of our property. We’re glad to hear that you found it a good choice for a short stay in Queenstown.We appreciate your feedback and hope to welcome you back for another enjoyable visit in the future. Kind regards, Gavin, Hotel Manager.
酒店回复: Thank you so much for taking the time to leave us a review. We are so pleased you enjoyed the hotels central location. We do apologise for the maintenance issues, we were trying to resolve them as quickly as possible with minimal disruption to the guests stay. We do appreciate the feedback.
酒店回复: Thank you for sharing your experience with us, and also the amazing photos. We’re delighted to hear that you enjoyed our room facilities, appreciated the convenience of free parking, and loved the beautiful lake view from your room. It’s also great to know the kitchen utensils made your stay more comfortable and convenient.We’re sorry to hear that the bed felt a bit too soft for your preference. Your feedback is truly appreciated and will be shared with our team as we continue to improve our guest experience.Thank you again for your thoughtful review. Kind regards, Gavin, Hotel Manager.
5.0分
湖景一卧室套房
情侣出游
设施齐全，卫生干净，环境优雅，服务热情周到
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酒店回复: Thank you for your wonderful review. We’re delighted to hear that you enjoyed the complete facilities, clean environment, and warm, attentive service. Your kind words mean a lot to our team. Kind regards, Gavin, Hotel Manager.
自己住很舒服，设施齐全，房型也不错。可以自己做饭，餐桌外面可以看到一些湖面，可以看日落，比较有氛围感。
酒店虽然有点旧，但是设施很干净，不过从前台到房间真的像迷宫，幸好有工作人员带着，要不真不好找。酒店服务很好，找不到停车位，员工帮我们挪了车。酒店位置离皇后镇中心很近，就是回来的时候需要爬个大坡，有点累，需要体力
酒店位置距离intercity bus车站不远，但是要爬2个坡，其中一个比较陡比较长。卫生还行，没有出现其他评价里的不干净。一共住了三晚，两晚在2楼走廊尽头，隔音很差，晚上睡觉可以听到马路上车来车往的声音；一晚住在3层，距离尽头稍远的房间，晚上很安静。厨房锅碗餐具很齐全，有微波炉，烤箱，烧水壶，洗洁精洗碗抹布这些都有。
还是那句，酒店很漂亮，携程的安排不给力，没有说清楚房间的转换和设施，害我们有点狼狈。幸好售后姐姐还是接近问题的态度不错
设施：还可以，就是洗澡水会突然间特别烫，然后自己又会恢复回去，水压有点不稳
卫生：比较干净的，但是床品一般不是很舒服
环境：离皇后镇市中心走路几分钟，返程需要爬坡，不是什么大问题，但如果比较介意的就要考虑下
服务：当天早班机到，到得早寄存行李就去逛逛，下午两点还是不能入住，延迟了入住。早餐很一般，但是整体性价比可以。
房间很干净 也很大 房间内有小厨房 吧台 洗衣机&烘干机（机器感觉有点老了 但是也能用~）早餐也还可以~ 景色很好 可以看日出日落 前台服务也很棒~唯一美中不足就是要爬一个大概150m左右大坡…拖着行李很痛苦（如图所示）
房间比较干净，面积大小也可以。离镇中心不远，步行十分钟可到。做为短暂停留的游客（两晚）是个不错的选择。
位置是挺好的，房间也干净整洁。但是到的第一天晚上，个位数的温度，热水系统坏了，没法给出准确的恢复时间，说只能到健身房洗澡（但是往返要路过露天户外的地方）。实在无法将就，换酒店了……
房间设施很好，而且很难得在皇后镇有免费的停车场。湖景房风景很漂亮，也有基础的厨具可以自己热点东西吃。唯一不足的是床有点太软了。
设施齐全，卫生干净，环境优雅，服务热情周到