酒店回复: Dear Quandichenghou,Thank you for sharing your wonderful experience. This year the Metropol Hotel celebrates its 120th anniversary, and we are proud to be a historic hotel with a sophisticated heritage. We are delighted to hear that you appreciated the elegance of our staff and the grandeur of our breakfast hall. Your kind words inspire us to continue providing exceptional service. We look forward to welcoming you again in the future.Kind regards,Julia SergeevaGuest Relations Manager
酒店回复: Dear Guest,Thank you very muc for sharing your feedback and for bringing these matters to our attention. We sincerely apologize for the significant shortcomings you experienced during your stay, which fell far below the standard of service we strive to provide.We are very concerned to hear about the unacceptable delay in cleaning your room on the second day. This is not reflective of our normal procedures, and we are urgently reviewing what caused this failure in our housekeeping coordination to ensure it is not repeated.Thank you for sharing your thoughts on breakfast. We are sorry to hear that it did not meet your expectations. Our breakfast, including the unique ambiance with the live harpist, is usually highly praised by our guests. We will certainly note your personal preference as we continually strive to cater to a wide range of tastes.We also take note of your feedback regarding communication at the front desk. While our team is proficient in English to ensure smooth communication with our international guests. We regret that we were not able to fully meet your expectations on this occasion and will review how we can better manage guest expectations in this area.We would be grateful for the opportunity to welcome you back at the Metropol Hotel and provide you with the outstanding experience.Best regards,Julia SergeevaGuest Relations Manager
酒店回复: Dear Guest,Thank you so much for taking the time to share your fantastic review of your recent stay with us at the Metropol Hotel. We are truly delighted to hear that your experience was so positive.It is wonderful to know that you appreciated our prime location, just steps away from Moscow's most iconic landmarks and luxury boutiques. We are also thrilled that the warmth and proactive service from our team made such a memorable impression; we take great pride in our staff's dedication to guest satisfaction.We are especially happy to hear that you enjoyed your stay in our renovated Executive room. Your satisfaction is our top priority. We are honored by your intention to return and recommend us to your friends. This is the highest compliment we can receive.The entire team looks forward to welcoming you back at the Metropol on your next visit to Moscow.Warm regards,Julia SergeevaGuest Relations Manager
酒店回复: Dear Guest, Thank you for taking the time to share your experience with us. We are delighted that you enjoyed our location and that you were satisfied with our gourgeous breakfast. We look forward to welcoming you back soon.Warm regards,Irina SavinaGuest Relations Supervisor
酒店回复: Dear Guest,Thank you for taking the time to share your feedback describing your recent stay at the Metropol Hotel. We are deeply honored that you noticed and appreciated the rich history of our hotel. Standing for over a century in the heart of Moscow, our building is more than a place to stay — it is a living testament to elegance, resilience, and timeless charm. Thank you for recognizing that legacy. We are delighted to hear you enjoyed the quality of our breakfast — and, most of all, the exceptional location. There is truly no better place in Moscow to step out and find yourself moments away from Red Square and the Bolshoi Theatre. We are truly sorry to hear that your Signature Executive Room felt confining, particularly with its courtyard view. Our Front Desk and Guest Relations team are always at your service — should you arrive and feel your room doesn’t meet your expectations, we will gladly offer an alternative to ensure your comfort.While our Signature Executive Rooms are designed for efficiency and charm, for longer stays and especially for double occupancy they may not be the ideal choice. For future visits, we would be honored to recommend our Signature Grand Superior Rooms — significantly more spacious and often better view. We hope you will give us the chance to welcome you back at the Metropol — this time, in a room that truly allows you to experience the full warmth and elegance our hotel has to offer.With sincere gratitude,Julia SergeevaGuest Relations Manager
1人觉得有用
4.7分
历史高级
独自旅行
酒店位置很好，很方便，莫斯科信号限制，导航不灵，酒店位置很有利，离景点都很近
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are delighted that you found our location convenient and close to the main attractions. We appreciate your feedback regarding the mobile signal and navigation challenges in Moscow. We hope that despite these minor inconveniences, you still enjoyed many memorable moments during your stay.We look forward to welcoming you back to the Metropol Hotel.Kind regards,Julia SergeevaGuest Relations Manager
酒店回复: Dear Guest,Thank you so much for taking the time to share such detailed and thoughtful feedback about your recent stay at the Metropol Hotel. We are truly delighted to hear that you appreciated the unique cultural atmosphere of our historic building and found our service to be comprehensive and efficient.Your kind words about our team mean a great deal to us.At the same time, we sincerely thank you for your constructive comments regarding the facilities and the ventilation system. We have already shared your feedback with our technical department, and they will inspect and address the issue with the ventilation noise to improve the comfort of our guests. We continuously work on renovating and updating details while preserving our historical character.It was a pleasure having you as our guest, and we truly hope to have the opportunity to welcome you back at the Metropol for another memorable stay.Best regards,Julia SergeevaGuest Relations Manager
酒店回复: Dear Guest,Thank you so much for sharing your wonderful review of your stay at the Metropol Hotel! We're truly delighted to hear how our atmosphere captivated you, evoking a sense of stepping back in time while remaining utterly comfortable. Your appreciation for our prime location near Red Square and the Kremlin, along with the stunning night views of the Bolshoi Theatre, means a great deal to us. We're also thrilled that you enjoyed our breakfast experience under the grand glass dome with live harp music— we're glad it made your stay feel so special. Your words beautifully capture the Metropol as a historic landmark in Moscow, and we're honored to have provided such a memorable experience.We also want to express our sincere gratitude for the beautiful photos of our hotel's interiors that you included. They truly showcase the elegance of our spaces and inspire us to maintain the highest standards. We hope to welcome you back soon at the Metropol Hotel for more unforgettable moments.Warm regards,Julia SergeevaGuest Relations Manager
酒店回复: Dear Ms. Yibanlixiang,Thank you so much for your fantastic review! We are thrilled to hear that you were very satisfied with your stay and that you found both our facilities and services to your liking.It’s wonderful to know that our front desk staff's fluency in English made your experience more enjoyable, and we’re glad you appreciated the convenience of our location for exploring attractions and dining. We also take great pride in our breakfast offerings and are pleased that you found them decent.Regarding the complimentary chocolate, we’re delighted that you enjoyed it! While the brand may not be available in stores, we hope to surprise you with more treats during your next visit.We truly apologize for the noise from the street affecting your comfort. Your feedback is invaluable, and we will look into ways to enhance the soundproofing in our rooms.Thank you once again for your kind words. We look forward to welcoming you back at the Metropol soon again!Warm regards,Julia SergeevaGuest Relations Manager
不得不说是百年酒店，就连housekeeper大姐都精致的化妆戴珍珠耳环。早餐大厅非常气派
奔着老牌酒店预定了，结果服务太差了，连住两个晚上，第二天房间一直不给清扫。催了好几次，就只会说马上！但是保洁人员不到位！ 服务人员一句中文也不会讲，前两天的洲际酒店服务人员还会说一两句蹩脚中文 如果希望更中国人过来旅行前台总要培训一下！总之差评，早餐也不如上一家好吃，就只有个竖琴表演！虚张声势！
酒店的地段非常好，步行几步路就是周边的红场，TSUM百货，GUM百货，猎人商行和地铁站。酒店的迎宾，行李，前台全都训练有素，热情，友善，积极。酒店房间暖气超级足，穿短袖就够了，感受非常好，下次过来继续入住，也会推荐朋友入住。
下次来俄罗斯还住！地理位置超好。这次终于去了非常美的早餐厅吃了豪华早餐！但是还是推荐新装修的房间，历史房间虽然漂亮但是设施都很旧了，不方便。
宾馆比较有年代感，建筑物本身历史悠久，内部设施还算可以，唯一就是房间窗外很压抑，象在天井里，在加上看不见太阳的莫斯科冬天，让人感觉郁闷。房间很迷你，二个人已经感觉拥挤，床还是一贯的俄罗斯风格，人大床小0.9宽。餐厅早餐不错，虽然菜品种类和中国5星酒店比少了很多，但相对质量还好。酒店最大的优势在于他的位置好，红场，大剧院步行溜达就过去了。 如果想订这个宾馆，最好提前确认好房型，以免分配到这种坐井观天型房间，也是这次入住的遗憾😔
酒店位置很好，很方便，莫斯科信号限制，导航不灵，酒店位置很有利，离景点都很近
这是一次难忘的假期，不仅因为酒店地处市中心，更因为在Metropol餐厅享用了早餐，让这次体验更加精彩。这真是一次美妙的体验，我们一定会再来的！
酒店很有文化气息，古老但不失现代。服务感觉是莫斯科住过的很全面的，拿行李，换房间，从不啰嗦。如果说酒店的设施稍微落后一些，细节的装修还需要再完善，但考虑到年代，以及酒店的服务，非常值得体验。就是请酒店看一下排风系统，晚上声音有点大，被动排风系统带着楼板有点声音。其他服务绝对高级。
刚走进莫斯科大都会酒店，我就被它那种又古典又精致的氛围给镇住了。感觉像一下子穿越回了一百年前，但同时又特别舒服，一点不觉得老旧。酒店的位置简直绝了，走路到红场和克里姆林宫也就几分钟，晚上从窗户就能看到对面大剧院亮灯的样子，夜景超赞。最让我惊喜的是早餐，在那个巨大的玻璃穹顶下面吃早餐，还有人弹竖琴，感觉自己像在电影里一样。感觉这里不只是个酒店，更像是莫斯科的一个历史地标。能住在这里，体验真的很特别。
非常满意，硬件软件都不错，前台英文流利，早餐也还能吃，去景点、外出吃饭、坐地铁、到处转悠啥的，近在周边，特别方便。送的巧克力非常好吃，可惜商店里没买到，不知能否告知品牌。
唯一的缺点是我们的房间临街，马达的噪音超级大。
还挺怀念的。