酒店回复: Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our prime location and were pleased with the excellent breakfast selection. It is also great to know that our cleanliness and service met your expectations. We hope to have the pleasure of welcoming you back to Baltschug Kempinski on your next visit to Moscow!With best regards,Lada SamodumskayaGeneral Manager
酒店回复: Dear Guest,Thank you for sharing your feedback about your recent stay with us. We truly appreciate you taking the time to let us know about your experience, and we are genuinely sorry that we did not fully meet your expectations.We regret that the breakfast price and the in-room cosmetics did not meet your expectations. Your comments are very important to us, and we will share them with our team for internal review. We continuously strive to improve our services and amenities, and feedback like yours helps us do just that. Should you decide to give us another opportunity in the future, we would be happy to recommend an alternative room category that might better suit your needs.Regarding your lost power bank, please accept our sincere apologies that we were unable to locate it. As per our standard procedure, we keep all lost-and-found items for three months. If our housekeeping team had found your device, we would have gladly returned it to you. We are very sorry for the inconvenience this has caused.We truly value your feedback and hope that you will consider staying with us again in the future, so we can provide you with a much more positive experience.With kindest regards,Lada SamodumskayaGeneral Manager
酒店回复: Dear Guest,Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our convenient location just across the river from Red Square, as well as the breakfast selection and your room. Thank you for bringing your concerns about the facilities to our attention. Continuous improvement is a priority for us, and your comments will be carefully considered as we plan future upgrades. We hope to have the pleasure of welcoming you back on your next visit to Moscow and providing you with an even more memorable experience.With warmest regards,Lada SamodumskayaGeneral Manager
酒店回复: Dear Guest,Thank you for your feedback and for acknowledging our hotel's advantageous location. At the same time, we sincerely regret that the incident with the furniture damage left you with such negative impressions.We would like to clarify that the deposit required upon check-in serves as a guarantee to cover possible expenses, including unintentional damage to hotel property. The cost of repair or replacement of any item is determined based on the official price list and cannot exceed the actual cost of the damage. We carefully review all compensation cases, and our actions are always based on official documents and actual costs. We kindly hope that we soon have a chance to welcome you back again.With kindest regards,Lada SamodumskayaGeneral Manager
酒店回复: Dear Guest,Thank you for sharing your feedback and for acknowledging our prime location near Red Square. You are absolutely right in noting the historical value of the building - our facade is indeed part of Moscow's architectural heritage. At the same time, we would like to clarify that the hotel first opened its doors in 1992 after comprehensive reconstruction, allowing us to combine historic charm with modern comfort standards.We are genuinely sorry that the level of service did not meet your expectations. We would like to emphasize that our hotel undergoes annual inspections to ensure compliance with the Kempinski standards, consistently receiving top scores. Our staff regularly participates in corporate trainings to maintain the highest level of service.The daily replenishment of mineral water in the rooms is our standard complimentary service. The breakfast rate at our hotel differs from the amount mentioned in your review. Current information about our services and prices is always available on our official website.We truly hope you will grant us another opportunity to welcome you back. Our "Lady in Red" service team will be delighted to personally ensure your next stay exceeds all expectations.With finest regards,Lada SamodumskayaGeneral Manager
1人觉得有用
4.7分
高级房
家庭亲子
房间很好,住宿需要交押金,对于中国人而言不能刷卡只能交现金,退押金还需要等待查房,感觉很落伍的行为
展开
酒店回复: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found your room to your satisfaction.We sincerely apologize for any confusion regarding our payment options. We are pleased to clarify that our hotel does indeed have terminals that accept China UnionPay cards for deposit payments. According to our hotel policy, upon check-in, it is necessary to provide a guarantee for accommodation payment and any potential additional expenses. The deposit for incidental charges can be made either in cash or by card payment, including through China UnionPay system. Upon check-out, any unused funds are fully refunded to the guest. This practice is internationally common in five-star hotels and helps ensure a smooth and secure experience for all our guests.We appreciate you bringing this matter to our attention and hope to have the pleasure of welcoming you back to Baltchug Kempinski Moscow in the near future!With kindest regards,Lada SamodumskayaGeneral Manager
酒店回复: Dear Guest,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our prime location near the Moscow River and Red Square. It's great to know you loved the indoor swimming pool and jacuzzi, as well as our breakfast offerings. We hope to welcome you back in the future for another fantastic stay!With kind regards,Lada Samodumskaya General Manager
酒店回复: Dear Guest,Thank you so much for your wonderful feedback and for taking the time to highlight what made your stay special! We are truly delighted to know that you appreciated our prime location near Red Square, the variety and quality of our breakfast. Celebrating special moments with our guests is a real pleasure for us, and we’re so happy we could contribute to your mother’s birthday in a small way. Your kind words will definitely be shared with our entire team.It would be our honor to welcome you and your family back on future visits to Moscow.Warm regards,Lada SamodumskayaGeneral Manager
位置很好。早餐很丰盛。卫生和服务都很好。出酒店左手边直行过桥然后右转后有两家小餐馆都不错。
酒店只有一个优点距离红场很近
接下来开始吐槽:各项设施都非常老旧,早餐又少又难吃,而且400块一个人!门头跟招待所一样,房间昏暗,床很小但是前面留的空间巨大可以在这里打擂台了,不知道在干嘛?洗漱用品也只是欧舒丹,简直太差了,都懒得拍
最重要的是我们留了一个充电宝在房间里面,早上出去晚上回来就不见了,找了一天确认不见了跟前台询问说没有看到,无疾而终!来俄罗斯一定要锁好行李,丢了根本不管你,打电话给携程客服投诉也没用!他们说无法跟酒店交涉
我们普通标间差不多加起来两千块一晚,里面和县城三星级宾馆差不多!还是携程推荐榜第一还是第二 避雷避雷!
位置距离红场一河之隔,出入还算方便,早餐丰富,服务各方面中规中矩,设施有些老旧,但室内面积还算宽大,换气的窗户可以全开,显得大气
酒店有些年代了,胜在位置很好,出门就能看到雪糕顶。
但是!作为一个高星级酒店,居然还挺坑。
弄坏了一块板子要求赔偿15000卢布(折合1500)人民币,前台还直言也就是你的押金只有15000,言下之意有多少押金就扣多少……这么一个床边桌子靠近地板脆弱得不能更脆弱的下层板子...只能说坑财也讲点道德吧
在莫斯科能欣赏到最美的景色(一定要预订河景房哦)!虽然昔日的奢华已有所褪色(没有开夜床服务,没有毛绒浴巾,也没有专属洗浴用品),但这仍然是一家非常靠谱的五星级酒店,对于游客来说地理位置无与伦比,而且性价比极高。我最大的问题其实是房间里没有咖啡机:)
1898年建的老酒店,根本没有服务,每天限量供应两瓶矿泉水,早餐368卢布一位,就不用说性价比了。唯一的优点就是离红场近
房间很好,住宿需要交押金,对于中国人而言不能刷卡只能交现金,退押金还需要等待查房,感觉很落伍的行为
这家酒店在莫斯科河边上,靠近莫斯科红场,几百米走路就可以到,室内游泳池相当给力还有一个按摩池,早餐也非常棒。
很棒的酒店
1,地址位置特别好,步行10分钟到达红场;2,早餐非常丰盛,煎鸡蛋很好吃,还有烟熏三文鱼;3,酒店前台特别有心,我妈妈9月27生日,9月27号他们还留了生日蛋糕和生日祝福卡。