酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed the charm of our grand, historic building and appreciated the polite and attentive service from our team. It’s wonderful to know that these aspects contributed to a really good overall experience.We also note your comments regarding the room feeling a bit dated. While we are glad it was comfortable and well-maintained, your feedback is valuable as we continuously work to enhance our guest experience.And we’re happy you enjoyed the bubble tea promotion it’s always nice when a little treat adds to the stay!We truly appreciate your kind words and hope to welcome you back again soon.Warm regards,Cinnamon Lakeside Management

酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found our location convenient, enjoyed the extensive food selection, and appreciated the cleanliness and comfort of the bedding. We also value your comments regarding the room view and the crowding during meal times. Please be assured that your feedback has been noted and will be shared with the relevant teams as we continue to enhance our guest experience. We truly appreciate your insights and hope to have the opportunity to welcome you back again.Warm Regards,Cinnamon Lakeside Management

酒店回复: Dear Guest,Thank you for sharing your feedback. We're glad to hear that you enjoyed the overall environment, scenery, and cleanliness. We appreciate your comments regarding the check-in process and facility conditions your insights are valuable as we continuously work to enhance our guest experience. We hope to welcome you back for an even better stay in the future.Warm Regards,Cinnamon Lakeside Management

酒店回复: Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us.We sincerely regret to hear that certain aspects of your experience did not meet your expectations, particularly regarding the shower facilities, breakfast variety, and the check-in process. Please accept our apologies for any inconvenience caused. Your comments have been shared with the relevant departments for immediate review and improvement.We’re glad, however, that you enjoyed the Thai restaurant, and we appreciate your mention of it. We understand that the limited operating hours may have caused some inconvenience, and your feedback will be taken into account as we continue to enhance our guest experience.Thank you once again for your valuable input. We hope to have the opportunity to welcome you back in the future and provide a more seamless and satisfying stay.Warm Regards,Cinnamon Lakeside Management

酒店回复: Dear ChinyPolska,Thank you for your wonderful review! We’re glad you and your family enjoyed our convenient location, comfortable rooms, and thoughtful amenities. It’s great to hear you liked our breakfast, dining service, and recreational facilities. We truly appreciate your recommendation and look forward to welcoming you back soon!Warm Regards,The Management

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed your room and found it comfortable, though we appreciate your note about the dated facilities we’re always working on improvements to enhance the guest experience.We’re sorry to hear about the inconvenience with dinner arrangements. While we understand your desire to explore the local cuisine, we regret that we couldn’t accommodate a last-minute dinner booking once you changed your mind. We’ll be reviewing our reservation flexibility to see how we can better support guests in similar situations.We hope to welcome you back again, and if you plan to dine with us next time, we’d be happy to assist you in advance to ensure a smoother experience.Warm regards,The Cinnamon Lakeside Management

酒店回复: Dear Guest,Thank you for your valuable feedback and kind rating. We're glad you enjoyed the Executive Lounge and our friendly service. We appreciate your comments on check-in wait times and breakfast crowding we’ll work to improve. Looking forward to welcoming you again!Warm regards,Cinnamon Lakeside Management.

酒店回复: Dear Guest,Thank you for taking the time to share your experience with us.We are truly sorry to hear about the inconvenience you encountered during check‑in. This is certainly not the level of service we aim to provide, and we regret that the initial room assignment and the interaction at the front desk did not meet your expectations.We are glad that our team was able to offer you an upgraded room on the executive floor, but we fully understand that the situation should have been handled with more attentiveness and professionalism from the very beginning. Your comments regarding the room type and the behaviour at the front desk are taken very seriously, and we will be addressing this with our team to ensure improvements are made.Please be assured that we welcome guests from all around the world with equal respect and care. Your feedback is a valuable reminder of the importance of clear communication and providing a respectful, seamless experience for every guest.Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back for a smoother and more enjoyable stay.Warm Regards,Cinnamon Lakeside Management

酒店回复: Dear Guest,Thank you for your detailed feedback! We’re glad you found the hotel comfortable and well-equipped, with great facilities and service. We look forward to welcoming you again!Warm regards,Cinnamon Lakeside Management.