We arrived late and the reception was present, which was good. The room was quite small and not great. My wife and had booked because of a photo of the breakfast bar, which turned out to not exist, this really upset us. We were told we were to eat in our room, not at the wonderful breakfast bar advertised. After our complaints the receptionist did open up another room, and we received our food on yellow plastic dishes. We asked why the breakfast was not as advertised, we were told “it’s just a picture”
5.0分
其他
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An enjoyable trip, the rooms in the location are very comfortable and well kept. The hotel even provided the facilities such as swimming pool,which are well maintained. The hotel workers are also very hospitable and are quick to provide service.Especially kala provide a good service..
1.0分
家庭亲子
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We took a one night halt on the way in this hotel for our trip to Munnar. Very unwelcoming experience the moment we entered the hotel. Would never recommend to stay at this hotel if you are coming in your own car or coming with your family. Come out of the hotel and you will be welcomed by smelling garbage drums. Very tough to find the entrance. Entrance at Congested roads, found very tough to find the entrance. Dark road leading to Basement. The security started banging our car when we were struggling to find the parking area. We brought heavy luggage’s and there is no lift to carry the luggage’s from the entrance. In the end the hotel staff who helped bring down the luggage broke our suitcase handle. We gave him 100 rupees for helping us, but he demanded I give more money. Local lodge feeling when you walk the pathway leading to the hotel. Only good thing was the spacious room. Bathrooms though looked clean expect the bathroom to be wet always because of poor draining system. Had a poor sleep because of low quality beds. In the end a pathetic start to our road trip to Munnar.
1.0分
独自旅行
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Extremely discourteous staff. The rooms poorly kept, the bed linen seemed unwashed. Room did not smell fresh. Bathroom was not clean. Toilet was leaking. Felt unsafe. Very noisy in the night and could not sleep.
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酒店回复: Dear Guest, we regret the unpleasant experience. These are not the standards of services we hope to provide our guests. We have noted the issues highlighted by you and have conveyed this to our team to take appropriate action. I am disappointed that we fell short this time, but I hope you will give us further opportunities to serve you better. Best Regards, Treebo Hotels
3.0分
商务出差
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I've found somebody inners in the bathroom, soon after I've checked in, also there is no clean door mat ( is soiled) also the floor and bathroom are not in a clean condition. I've never expected this from such a hotel
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酒店回复: Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We will definitely work towards addressing the issues highlighted by you. We hope to have further opportunities to serve you better. Best Wishes, Treebo Hotels
We arrived late and the reception was present, which was good. The room was quite small and not great. My wife and had booked because of a photo of the breakfast bar, which turned out to not exist, this really upset us. We were told we were to eat in our room, not at the wonderful breakfast bar advertised. After our complaints the receptionist did open up another room, and we received our food on yellow plastic dishes. We asked why the breakfast was not as advertised, we were told “it’s just a picture”
An enjoyable trip, the rooms in the location are very comfortable and well kept. The hotel even provided the facilities such as swimming pool,which are well maintained. The hotel workers are also very hospitable and are quick to provide service.Especially kala provide a good service..
We took a one night halt on the way in this hotel for our trip to Munnar. Very unwelcoming experience the moment we entered the hotel. Would never recommend to stay at this hotel if you are coming in your own car or coming with your family. Come out of the hotel and you will be welcomed by smelling garbage drums. Very tough to find the entrance. Entrance at Congested roads, found very tough to find the entrance. Dark road leading to Basement. The security started banging our car when we were struggling to find the parking area. We brought heavy luggage’s and there is no lift to carry the luggage’s from the entrance. In the end the hotel staff who helped bring down the luggage broke our suitcase handle. We gave him 100 rupees for helping us, but he demanded I give more money. Local lodge feeling when you walk the pathway leading to the hotel. Only good thing was the spacious room. Bathrooms though looked clean expect the bathroom to be wet always because of poor draining system. Had a poor sleep because of low quality beds. In the end a pathetic start to our road trip to Munnar.
Extremely discourteous staff. The rooms poorly kept, the bed linen seemed unwashed. Room did not smell fresh. Bathroom was not clean. Toilet was leaking. Felt unsafe. Very noisy in the night and could not sleep.
I've found somebody inners in the bathroom, soon after I've checked in, also there is no clean door mat ( is soiled) also the floor and bathroom are not in a clean condition. I've never expected this from such a hotel