酒店回复: Dear Peter,Thank you for your honest feedback. We're very sorry to hear that your experience did not reflect the high standards you’ve come to expect from the Quest brand. We sincerely apologise for the issues you encountered with the broken shower head, toilet seat, and the discomfort caused by the bed configuration. Additionally, we're disappointed to hear about your experience with our front desk service, as guest care is something we take seriously.Your concerns have been noted and passed along to management for urgent attention. We understand how frustrating this must have been and appreciate you taking the time to share your experience, even though we regret that we didn’t meet your expectations. We hope you’ll consider giving us another opportunity in the future.Kind regards,Quest Bendigo Central

酒店回复: Dear Garry, Thank you for your detailed and thoughtful review! We're delighted to hear you enjoyed the spotlessly clean room, well-equipped kitchenette, and the convenience of nearby parking. We appreciate your feedback regarding the lack of electric blankets and the view from your window, these are helpful suggestions that we'll take on board as we look for ways to improve. We hope to welcome you back again soon for another comfortable stay!

酒店回复: Thank you for sharing your experience, and we sincerely apologise for the inconvenience you faced during your stay. We're sorry to hear about the issues with the cooktop and kitchen tap, and especially that the promised repair was not followed through. This is far from the standard we aim to provide, and we understand how frustrating it must have been to be unable to use the kitchen as intended. Your feedback has been passed on to management for immediate review to ensure this is addressed and does not happen again. We appreciate your patience and hope we’ll have the opportunity to provide a much better experience in the future.

酒店回复: Dear Amanda,Thank you for choosing to stay at Quest Bendigo Central and taking the time to provide feedback about your experience. We’re truly sorry to hear that your stay didn’t meet your expectations. Your feedback is important, and we will make sure to address the issues you mentioned to prevent them in the future. We hope to have the chance to welcome you back and provide a better experience.Kind Regards Reception

酒店回复: Dear Uwe,Thank you for your fantastic review! We're so pleased to hear you enjoyed the clean, well-serviced rooms and found the sound insulation and parking more than sufficient. It’s great to know our central location made it easy to explore Bendigo and enjoy nearby eateries. We truly appreciate your recommendation and look forward to welcoming you back again soon.Kind regards,Quest Bendigo Central

酒店回复: Dear Charlie,Thank you for your feedback, and we're sincerely sorry to hear that your stay did not meet expectations. We understand how disappointing it must have been to pay a premium rate and be placed in a room that felt tired, unclean, and unpleasant. This is far from the standard we aim to uphold, and your comments about the room condition and odour have been escalated to management for immediate investigation. We truly regret that your experience left such a negative impression and appreciate you taking the time to share your concerns.Kind regards,Quest Bendigo Central

酒店回复: Hi Ryan,Thank you for your review and for choosing our hotel. We're glad you had a satisfactory stay and value your honest insights. We’ll take your feedback into account as we continue to improve for future guests.Kind Regards, Reception