酒店回复: Dear Rita. We couldn't have said it better ourselves. Thankyou for your perfect review, we are always happy to see satisfied guests. Looking forward to seeing you next time you need to be in the area.
酒店回复: Dear Alannah,Thank you for selecting Quest Cheltenham for your recent accommodation requirements and for taking the time to post a detailed review - giving us a perfect 5/5 rating! I have since passed on your feedback to the team who are so proud you enjoyed the exceptional customer service we pride ourselves upon, and found our rooms to be clean and tidy. We love that you found were able to utilise the 24 x 7 gymnasium located on our doorstep, and the plethora of local eateries with chargebacks in place. All in all we are absolutely delighted you enjoyed your stay and look forward to welcoming you back, Alannah!Thank you again for your kind words and suggestions.Have a wonderful remainder of the week and safe travels.
酒店回复: Dear Brett,Thank you for taking the time to review your stay, rating us 3/5.We set a really high standard for ourselves, with customer service of the upmost importance. As countless reviews attest, my team go out of their way to ensure the check-in process is a seamless one, I am delighted you found both the check-in experience and room 'great'!Due to the shape of our building all our apartments are unique in their layout; I have duly noted you would prefer a different apartment outlook, next time you stay we will do our best to allocate you an apartment in an alternate area of the building.Its always best to let us know before departure so we can make ensure your stay is a comfortable one - the team is always on hand to help. On behalf of the entire team, we look forward to welcoming you back and ensure you next stay is nothing short of exceptional.Have a wonderful week and safe travels.Warm regards,
5.0分
其他
原文
翻译提供方：Google
工作人员非常友好，交通、购物、就餐都很方便，房间内有所有必要的设施。
五星级设施，价格合理。强烈推荐。
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酒店回复: Dear Allan,Thank you so much for your wonderful feedback and kind words. It was an absolute pleasure hosting you.The team is utterly delighted to hear you found the easy access to shopping, dining and transportation so convenient. Our location certainly provides an abundant of guest options. We are equally proud you found our facilities to be of 5 star standard and would recommend us highly to other travellers.Thank you again for taking the time to post such a glowing review of your experience, Allan. We set a really high standard for ourselves and are thrilled this translated in your interactions with us.The team and I hope your next stay is just around the corner and look forward to welcoming you back with open arms.Wishing you a lovely week and safe travels.Warm regards,
5.0分
家庭亲子
原文
翻译提供方：Google
宽敞的两卧室公寓，步行即可到达咖啡馆，开车 5 分钟即可到达 Westfields 购物中心。
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酒店回复: Dear Martin,Many thanks selecting Quest Cheltenham as your 'home away from home' and for taking the time to review your experience at the property. Serena and the team were thrilled to be able to assist you and are immensely proud you enjoyed our spacious and clean apartments and the convenience of our incredible location. We delight in the opportunity to look after you again in future. Thank you again for taking the time to review your stay and giving us a perfect rating, Martin - the pleasure is all ours.Have a wonderful remainder of the week.We look forward to seeing you again soon!Warm regards,
非常干净宽敞。前台人员非常友好和乐于助人。电视可以考虑更新一下（更大），而且没有提供完整的 Foxtel 服务。
很好，很棒，不赖。
位置不错，但是离街道和停车场有点近，所以晚上会有点吵。
我们的单间公寓干净舒适，靠近当地餐饮和交通选择。浴室配有精美的洗浴用品，厨房设备齐全，配有小炉灶、微波炉、冰箱、水壶和烤面包机，让您住得非常愉快。还有一个带桌椅的漂亮阳台，可以享受温暖的天气。附近有火车和巴士，还有很多当地咖啡馆和餐馆。我们真的很享受在 Quest Cheltenham 的住宿。
房间太令人失望了——光线昏暗，角落里只有一扇小窗户。经过长时间的谈判，我们给了我们另一间可以看到垃圾场和停车场的房间。前台说每个房间都有美丽的景色。但事实并非如此。
工作人员乐于助人，房间干净整洁。位置非常方便，靠近公共交通和当地咖啡馆/外卖店。入住期间，我们可以去当地的健身房。该地区有一些交通噪音，但我们可以通过关闭门窗来避免这种情况。我们的房间有足够的炊具和餐具，但如果有一些额外的物品（例如橄榄油/喷雾油、铝箔）会很方便。
我在这里只住了一晚，但因损坏物品而收取的押金高达 250 美元，比当晚住宿的费用还高。此外，押金在入住后 3 - 5 个工作日内才会退还。令人失望。
入住和房间都很棒，但窗外的景色看起来像一个垃圾中心，里面满是垃圾、破旧的汽车和废弃的房子。
非常非常糟糕……应该投诉并要求换一间新房间。
将联系管理层并提出此要求……房间竟然有这样的景色，令人震惊。
工作人员非常友好，交通、购物、就餐都很方便，房间内有所有必要的设施。
五星级设施，价格合理。强烈推荐。
宽敞的两卧室公寓，步行即可到达咖啡馆，开车 5 分钟即可到达 Westfields 购物中心。