酒店回复: Hi Kristi,Thank you for your review, we do provide complementary milk when guest arrive, for the dish cloth, its provided in every room under the dishes. we do provide room services if guest stays more than 3 nights. However, if guest wants before that it is available on requests.
1.0分
其他
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Musty smell as soon as you walked in room. Toilet very low. Years worth of dust on the door panels. Rubbish and dead leaves outside which looked like it had not been swept for years. No hand rails to rooms
酒店回复: Sorry for the inconvenience, we will look after it.
3.0分
其他
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As others have said a very old and poorly kept cheap motel. Clearly owners are attempting to make it comfortable, but it’s rather old and dilapidated and needs some serious renovations. Tap in the bathroom leaks, the shower was poor, Aircon old and poor quality, and lots of old broken timber.
Some positives include the TV was fine, it’s a great location walking distance to cafe, shops and pub in Blackheath, and the price is right. It’s not terrible, but only ok if looking for something cheap. I left a day early. 2.5 stars.
酒店回复: Thanks for the feedback.
3.0分
其他
Not a bad motel. Very tired and in need of a makeover however. But OK for the price point.
酒店回复: Thanks for the feedback.
4.0分
其他
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Room was clean & comfortable for me yet outside needed a makeover given the place is from an older. Era. Very convenient vase. Courteous staff in my case.. Pleased to get accommodation especially when school holidays are on
酒店回复: Thanks for your time to leave us feedback.
3.0分
情侣出游
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No staff at check desk for more than 10 mins - rang bell multiple times, rang phone number which went to message bank and looked around for someone - if you advertise you are open till 7pm - be availabe!
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酒店回复: Thank you for sharing your feedback. We are so sorry that the front desk was unattended when you arrived, At that time , our staff was assisting another guest in their room to resolve an urgent issue. We always try our best to be available at the desk and to assist all our guest promptly, and we regret the inconvenience this caused you,We truly appreciate your understanding and will work on improving our availability to ensure a smoother experience in future.
4.0分
商务出差
Have stayed here many times. First time in room next to highway and train tracks. Definitely noisier than other rooms.
酒店回复: Deluxe room would be best to book ,if you are quite sleeper .
1.0分
朋友出游
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Property is in need of maintenance. Toilet was blocked & people we stayed with had sewage coming up through shower. This was fixed by plumber but the shower was not cleaned. Our room the shower was dirty and wearing the shower head sprayed everywhere but down. Staff were aware that more than one toilet was blocked yet I had to go and ask for fresh towels . Raw sewage is a OH&S issue. Staff care factor was zero. I will never stay here again. They should refund the money we paid for our stay.
酒店回复: We are so sorry for the sudden inconvenience .
1.0分
家庭亲子
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Terrible. I handed back the key and drove back to Sydney instead. I didn’t even bother discussing refund, Old and a little musty, it looks like it hasn’t been properly renovated in 30 years. I couldn’t even lie down on the bed as it felt dirty. I’m sure there will be a response attesting to the cleanliness. If you want to take a risk, go ahead and book a room and experience it yourself.
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酒店回复: sorry but we never had this type of complaint before, if you discuss with my staff beefore leaving we could do something but unfortunetly you didnt mention anything so my staff even couldnt do anything.THanks
接待很热情。房间很大也很干净，床也很舒服。不过没有咖啡机，只有速溶咖啡。我要求一间不临马路的房间，因为汽车、卡车和火车噪音很大。
这是一栋较旧的房产，进出停车位很不方便。他们可以在冰箱里放一些牛奶，还有一些便利设施，例如洗碗布和洗涤剂，因为我们在三天的住宿期间没有提供房间清洁服务。也就是说，有微波炉和烤面包机；我相信如果我们要求的话，礼貌的工作人员会提供更多服务。
Musty smell as soon as you walked in room. Toilet very low. Years worth of dust on the door panels. Rubbish and dead leaves outside which looked like it had not been swept for years. No hand rails to rooms
As others have said a very old and poorly kept cheap motel. Clearly owners are attempting to make it comfortable, but it’s rather old and dilapidated and needs some serious renovations. Tap in the bathroom leaks, the shower was poor, Aircon old and poor quality, and lots of old broken timber.
Some positives include the TV was fine, it’s a great location walking distance to cafe, shops and pub in Blackheath, and the price is right. It’s not terrible, but only ok if looking for something cheap. I left a day early. 2.5 stars.
Not a bad motel. Very tired and in need of a makeover however. But OK for the price point.
Room was clean & comfortable for me yet outside needed a makeover given the place is from an older. Era. Very convenient vase. Courteous staff in my case.. Pleased to get accommodation especially when school holidays are on
No staff at check desk for more than 10 mins - rang bell multiple times, rang phone number which went to message bank and looked around for someone - if you advertise you are open till 7pm - be availabe!
Have stayed here many times. First time in room next to highway and train tracks. Definitely noisier than other rooms.
Property is in need of maintenance. Toilet was blocked & people we stayed with had sewage coming up through shower. This was fixed by plumber but the shower was not cleaned. Our room the shower was dirty and wearing the shower head sprayed everywhere but down. Staff were aware that more than one toilet was blocked yet I had to go and ask for fresh towels . Raw sewage is a OH&S issue. Staff care factor was zero. I will never stay here again. They should refund the money we paid for our stay.
Terrible. I handed back the key and drove back to Sydney instead. I didn’t even bother discussing refund, Old and a little musty, it looks like it hasn’t been properly renovated in 30 years. I couldn’t even lie down on the bed as it felt dirty. I’m sure there will be a response attesting to the cleanliness. If you want to take a risk, go ahead and book a room and experience it yourself.