Always a good stay when I go monthly. Elevator hasn’t worked the last 2 months but everything else has been good. Front desk staff are very helpful and accommodating
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酒店回复: Thank you for your feedback! We are so glad to hear that you consistently have a good stay.We also appreciate you bringing up the issue with the elevator. Please know that we are actively working with technicians to resolve this persistent mechanical problem as quickly as possible.
3.0分
其他
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Got maintenance?
Room was very comfortable and clean. The room we reserved was only available on the 3rd floor. Not a problem unless both elevators are out of service. Since my wife and I are in our 60's, I asked if he was going to carry our bags up the stairs. Hard to believe, but he found us a room on the 2nd floor. Ice maker on 2nd floor, men's room urinal in lobby, was out of service and pool was closed. Room and breakfast met our expectations.
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酒店回复: Thank you for your candid feedback and for taking the time to share your experience with us.
4.0分
商务出差
The staff was nice and responsive to one a housekeeping issue. Food boxes were left in one of the nightstands. It was removed and cleaned. No further issues.
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酒店回复: Thank you for taking the time to leave us a review. We're glad to hear that our staff was responsive and able to quickly resolve the housekeeping issue you encountered. We appreciate your understanding and are happy that there were no further issues during your stay. We hope to have the opportunity to provide you with a flawless experience on your next visit.
5.0分
其他
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Our stay was very nice the room was clean, and the breakfast was good, and the coffee/expresso machine was great. The staff was very accommodating when the elevator was out. I would stay here again.
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酒店回复: Thank you for the wonderful 10 out of 10 review! We appreciate your kind words and are thrilled to hear that you would choose to stay with us again. We look forward to welcoming you back the next time you're in town!
1.0分
其他
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Reviews are deceiving
The pool was green with algea all along the bottom. Its unfortunate b/c my 8 yr old was looking forward to swimming. The elevators were broken. The hallways were very hot. The remote control to the TV was falling apart and barley worked. Its great they allow pets but fleas are unacceptable. Terrible experience and waste of my money.
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience, and we sincerely apologize that your stay was so disappointing.
3.0分
其他
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Second time staying. I thought it was a one time thing but nope the night time person sure seemed he didn't want to be there or even help the guests. Figured they would have gotten the lobby a/c fixed nope still using fan's. Sorry won't be back.
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酒店回复: Thank you for taking the time to share your feedback, and we sincerely apologize that your second stay did not meet your expectations.We are very sorry to hear about your experience with our night staff. Providing friendly and helpful service is a top priority, and we will be addressing this directly with our team to ensure all guests feel welcome and supported.We also apologize that the air conditioning in the lobby was not working during your visit. We understand how frustrating this must be, especially for a returning guest. Please know that we are actively working to resolve this issue as quickly as possible.We are truly sorry that we failed to provide you with a better experience, and we understand your decision not to return. We wish you the best in your future travels.
3.0分
其他
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The lobby was very hot, the room was hot when we first got there and had a bad/ old smell. The room did eventually cool down but the mildew smell stayed. The pool water was green so no one went for a swim. The breakfast was horrible so we threw that away and went pickup food. However the shower had wonderful water pressure and well stocked with body wash, shampoo, and conditioner. The hotel seems to be in a safe area with lots of restaurants and shopping close by
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酒店回复: Thank you for taking the time to leave us a review. We're very sorry to hear about the issues you experienced during your stay.We're glad to know you found the shower pressure excellent and appreciated the amenities, and that you felt safe in our location with convenient access to nearby restaurants and shopping.We hope you'll consider staying with us again, as we'd appreciate the opportunity to provide you with a much-improved experience.
4.0分
其他
It was a clean place to stay the weekend. Breakfast was adequate. Location was good and felt safe.
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酒店回复: Thanks for your 8/10 review! We're glad to hear you found our place clean, safe, and well-located for your weekend stay. We hope to welcome you back again soon!
4.0分
家庭亲子
Clean rooms.
Lobby had large fans. As if air conditioning was not working correctly.
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酒店回复: Thank you for your review. We're glad to hear that you found your room to be clean. We apologize for any inconvenience caused by the HVAC system being out of service. We hope to provide you with a more comfortable stay in the future.
各方面都可以
Always a good stay when I go monthly. Elevator hasn’t worked the last 2 months but everything else has been good. Front desk staff are very helpful and accommodating
Got maintenance?
Room was very comfortable and clean. The room we reserved was only available on the 3rd floor. Not a problem unless both elevators are out of service. Since my wife and I are in our 60's, I asked if he was going to carry our bags up the stairs. Hard to believe, but he found us a room on the 2nd floor. Ice maker on 2nd floor, men's room urinal in lobby, was out of service and pool was closed. Room and breakfast met our expectations.
The staff was nice and responsive to one a housekeeping issue. Food boxes were left in one of the nightstands. It was removed and cleaned. No further issues.
Our stay was very nice the room was clean, and the breakfast was good, and the coffee/expresso machine was great. The staff was very accommodating when the elevator was out. I would stay here again.
Reviews are deceiving
The pool was green with algea all along the bottom. Its unfortunate b/c my 8 yr old was looking forward to swimming. The elevators were broken. The hallways were very hot. The remote control to the TV was falling apart and barley worked. Its great they allow pets but fleas are unacceptable. Terrible experience and waste of my money.
Second time staying. I thought it was a one time thing but nope the night time person sure seemed he didn't want to be there or even help the guests. Figured they would have gotten the lobby a/c fixed nope still using fan's. Sorry won't be back.
The lobby was very hot, the room was hot when we first got there and had a bad/ old smell. The room did eventually cool down but the mildew smell stayed. The pool water was green so no one went for a swim. The breakfast was horrible so we threw that away and went pickup food. However the shower had wonderful water pressure and well stocked with body wash, shampoo, and conditioner. The hotel seems to be in a safe area with lots of restaurants and shopping close by
It was a clean place to stay the weekend. Breakfast was adequate. Location was good and felt safe.
Clean rooms.
Lobby had large fans. As if air conditioning was not working correctly.