酒店回复: Dear E3391****,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored your stay a 5/5 and your kind words regarding you found our hotel to be good value for the money and the cleanliness to your likening. I will share your scores with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

酒店回复: Dear Cristina,Thank you so much for sharing your feedback! We’re thrilled to hear you enjoyed our convenient location and that our team made a positive impression with their service. We also appreciate your thoughts on the condition of our facilities and the room lighting, and we’ll be looking into improvements to make every stay even more comfortable. We hope to welcome you back soon!

酒店回复: Dear Kloe,Thank you for bringing this matter to our attention. First and foremost, I want to sincerely apologize for the experience you described — this is very unlike the level of service and professionalism we strive to maintain at our property.We take guest privacy and comfort very seriously. After receiving your feedback, I immediately spoke with our housekeeping manager and staff to investigate the situation. At this time, no one on our team recalls an incident matching the details provided. That said, we are not taking this lightly and would like to understand exactly what happened.I also attempted to reach you directly via the phone number associated with your reservation and left a voicemail in hopes of speaking with you personally. We would truly appreciate the opportunity to hear more details so we can address the matter fully and take any necessary steps.Please feel free to contact me directly. Your experience is important to us, and I’d like to ensure your concerns are properly resolved.

酒店回复: Dear Sandra,Thank you for taking the time to share your feedback and for rating us 8 out of 10! We're glad to hear you had a positive experience overall. If there's anything we could have done to make your stay a perfect 10, we’d love to hear more—guest input is invaluable as we continue to improve. We hope to welcome you back again soon for an even better visit!

酒店回复: Dear Vincent,Thank you for taking the time to leave a review and for choosing to stay with us. We’re glad to hear you enjoyed your stay and found our property to be a good rental. Your feedback is valuable, and we hope to welcome you back soon for an even better experience!

酒店回复: Dear Dana,Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed our friendly staff, exceptionally clean and modern room, and the complimentary breakfast.We do apologize for any confusion regarding the $100 hold. While it’s a standard, refundable security deposit, we understand how important transparency is and will review our listings to ensure this information is clearly noted.We’re glad to know you still had a great stay and that you would choose us again when you’re in the area. We truly appreciate your feedback and hope to welcome you back soon.

酒店回复: Dear Leslie,Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff courteous and enjoyed the breakfast.We sincerely apologize for the condition issues you encountered in your room. The wall and ceiling imperfections you noted, as well as the slow-draining bathroom sink, are not reflective of the standards we aim to maintain. Your comments have been shared with our maintenance team so these concerns can be addressed promptly.We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back for a smoother, more comfortable stay.

酒店回复: Dear Mark,Thank you for taking the time to share your feedback. We’re glad to hear that you found your bed comfortable, the room clean, and that our breakfast staff made a positive impression—your kudos will be passed along!We also appreciate your constructive comments regarding our towels and the condition of our common areas. Please know that we take this feedback seriously and will address these areas to ensure a more consistent experience for all our guests.We hope to have the opportunity to welcome you back and provide an even better stay.

酒店回复: Dear Cherrica,Thank you for taking the time to share your feedback! We’re delighted to hear you found our rooms clean and our staff friendly. It’s great that our location made it easy for you to enjoy nearby dining, shopping, attractions, and the park for kids. We hope to welcome you back on your next visit!

酒店回复: Dear Gary,Thanks for taking the time to share your thoughts! We’re glad your stay was okay, though we hear you on some areas needing a little TLC. We’re always working on updates to keep the property comfortable and welcoming, and we hope to have the chance to show you an even better experience next time you visit.