酒店回复: Dear E3391****,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored your stay a 5/5 and your kind words regarding you found our hotel to be good value for the money and the cleanliness to your likening. I will share your scores with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

酒店回复: Dear Kevin,Thank you for taking the time to share your feedback. We deeply regret that your stay did not meet yourexpectations, and we sincerely apologize for the inconvenience you encountered.We understand how frustrating it can be when the room does not match your expectations based onthe online description. Our goal is to provide clean, comfortable accommodations, and we are sorry wefell short during your visit.Regarding the charges, we would like to clarify that the room was not prepaid online, which means thehotel collects payment upon check-in, along with an incidental hold of 100. This hold is released uponcheck-out, provided there are no additional charges to the room. We apologize for any confusion causedby this process.If you have not already done so, please feel free to contact us directly so we can further address andresolve any concerns you may have.We value your feedback, and we are committed to improving our services based on our guests’experiences. We hope to have the opportunity to welcome you back in the future and provide theexceptional stay you expect and deserve.

酒店回复: Dear Wayne,Thank you for taking the time to share your feedback. We are thrilled to hear that you found our customer service at check-in to be excellent. However, we sincerely apologize that your experience with the room did not meet your expectations.We truly appreciate your comments regarding the condition of the room, and we understand your concerns. Please know that we are in the process of planning updates and renovations to improve our accommodations, and your feedback will be invaluable in guiding those efforts. In the meantime, we are committed to ensuring that all guests have a comfortable stay, and we are working on addressing the issues you raised.We hope you will consider giving us another chance in the future to provide you with a more enjoyable experience.Thank you again for your honest review, and we hope to welcome you back soon.

酒店回复: Dear Cristina,Thank you so much for sharing your feedback! We’re thrilled to hear you enjoyed our convenient location and that our team made a positive impression with their service. We also appreciate your thoughts on the condition of our facilities and the room lighting, and we’ll be looking into improvements to make every stay even more comfortable. We hope to welcome you back soon!

酒店回复: Dear Kloe,Thank you for bringing this matter to our attention. First and foremost, I want to sincerely apologize for the experience you described — this is very unlike the level of service and professionalism we strive to maintain at our property.We take guest privacy and comfort very seriously. After receiving your feedback, I immediately spoke with our housekeeping manager and staff to investigate the situation. At this time, no one on our team recalls an incident matching the details provided. That said, we are not taking this lightly and would like to understand exactly what happened.I also attempted to reach you directly via the phone number associated with your reservation and left a voicemail in hopes of speaking with you personally. We would truly appreciate the opportunity to hear more details so we can address the matter fully and take any necessary steps.Please feel free to contact me directly. Your experience is important to us, and I’d like to ensure your concerns are properly resolved.

酒店回复: Dear Amy,Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay. We are very concerned to hear about the condition of your room and the issues with comfort, cleanliness, and your skin reaction. This is not the standard we aim to provide, and we will certainly investigate each concern you've raised to ensure that improvements are made immediately.Please know that we take these matters seriously, and your comments will help us refine our services and accommodations. While we were not made aware of these concerns during your stay, please know that we would have appreciated the opportunity to address these issues immediately, as our team is always available to assist in making your stay as pleasant as possible.We value your input, and we will certainly use it to improve our services. If you ever choose to stay with us again, we would be happy to ensure you have a much more enjoyable experience.Thank you for bringing this to our attention, and we hope to have the chance to welcome you back in the future.

酒店回复: Dear Sandra,Thank you for taking the time to share your feedback and for rating us 8 out of 10! We're glad to hear you had a positive experience overall. If there's anything we could have done to make your stay a perfect 10, we’d love to hear more—guest input is invaluable as we continue to improve. We hope to welcome you back again soon for an even better visit!

酒店回复: Dear Vincent,Thank you for taking the time to leave a review and for choosing to stay with us. We’re glad to hear you enjoyed your stay and found our property to be a good rental. Your feedback is valuable, and we hope to welcome you back soon for an even better experience!

酒店回复: Dear Matthew,Thank you for taking the time to share your experience. We’re thrilled to hear that you enjoyed your stay, from our accommodations and friendly staff to the complimentary breakfast and EV charging spots. It’s wonderful to know that our location across from Summit Park and the nearby restaurants made your visit even more enjoyable.We truly appreciate your kind words and hope to welcome you and your family back soon!