酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience. It is never our intention to fall short of expectations, and we regret that the condition and cleanliness of our property left such a negative impression.Your comments have been shared with our housekeeping and maintenance teams so that immediate improvements can be made. Guest comfort and satisfaction are very important to us, and we appreciate you bringing these concerns to our attention.We hope you will consider giving us another opportunity in the future to provide you with a much better stay.
2.0分
其他
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The front desk staff wasn't friendly upkn check in and check out. Our toilet didnt have enough pressure to flush correctly. The bathtub didn’t drain property. Water was backing up inside the tub.
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酒店回复: We appreciate you taking the time to share your feedback. We're truly sorry to hear about your experience with our front desk service and the maintenance issues in your room. This is not the level of service we strive to provide, and your comments have been shared with our team so we can address these concerns promptly. We value your input and hope you’ll consider giving us another opportunity to provide you with a better stay in the future.
5.0分
情侣出游
We loved the spaciousness of the room. The toilet is not in a good position it is too small of an area for it. To check that out the room number is 116.
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酒店回复: Thank you for taking the time to review your stay. We appreciate your feedback and we hope to see you back soon . Safe Travels !
1.0分
家庭亲子
The room was clean and we were glad to have three beds, but the a/c unit was extremely loud and we could not sleep
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酒店回复: Thank you for taking the time to review your stay. We apologize for the Air conditioner being loud. We will share this feedback with our team . We hope you can stay again in the near future.
5.0分
商务出差
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This hotel has such an amazing staff! Everyone is very pleasant and helpful . Clean and quiet rooms. Great breakfast and in a great location with plenty of restaurants and shopping nearby.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay, especially our friendly staff, clean and quiet rooms, and convenient location. It’s great to know you also liked the breakfast options! We truly appreciate your kind words and hope to welcome you back again soon.
5.0分
家庭亲子
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We stayed here with a family of 6 and had a great experience. There were a bunch of great options for breakfast and our kids were all able to find things they liked. They especially enjoyed the pancake machine. The room was clean and the shower was hot. The front desk was helpful and accommodating. We would definitely stay here again.
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酒店回复: Thank you so much for sharing your wonderful feedback! We’re delighted to hear that you and your family had such a great stay with us. It’s great to know everyone enjoyed the breakfast options—especially the pancake machine!We’re also glad you found your room clean and comfortable and that our front desk team made your visit even better. We truly appreciate your kind words and look forward to welcoming you and your family back again soon!
5.0分
其他
Stay Here in Surprise
Great Stay in Surprise! Comfortable beds, spacious suites, clean facilities, accommodating staff.
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酒店回复: Thank you for taking the time to review your stay . We appreciate your feedback and hope to see you back again soon . Safe travels!
2.0分
家庭亲子
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The motel smeels horrible,the carpet smeels like durty rotten socks, for 4 adults I had just 1 shampoo, 1 soup and 1 conditioner. A/C fas blowing into our faces while turns on and the sound of A/C was like loud motor vehicle. One of the beds wasn't even made and I had to go and ask for more sheets...I was given a sheet folded as a ball...I wish that there was an option to get my money back and leave the motel right away after checking in...Horrible Horrible experience.
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酒店回复: We sincerely apologize for the unpleasant experience you had during your stay. The issues you described are far below our standards, and we regret that your visit did not reflect the level of cleanliness and comfort we strive to provide.Your comments have been shared with our housekeeping and maintenance teams to address the concerns with room cleanliness, amenities, and A/C immediately. We truly appreciate you bringing this to our attention so we can take corrective action.We understand your frustration and hope you’ll consider giving us another opportunity to provide you with the quality stay you expected and deserve.
5.0分
情侣出游
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Very nice room's! Variety of breakfast items, kind attentive staff, beautiful grounds around pool and outdoor patio. Coming back tomorrow at end of vacation trip!!! It was lovely!!!
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酒店回复: Thank you for taking the time to review your stay . We appreciate your feedback and hope to see you back again soon . Safe travels!
2.0分
其他
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bed mattress was broken, in room a/c filter was so clogged it was squealing, toilet wouldn't flush everything, bedroom door had a hole in it, and the door lock was broken. we stayed here last week, and the first room was much better. this room was a mess.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your recent stay. This is not the experience we aim to provide, and we appreciate you bringing these concerns to our attention. We value your loyalty and the fact that you noticed the difference from your previous stay. We hope you’ll give us another opportunity to provide you with the comfortable and pleasant experience you should always expect from us. Safe Travels !
别来！
这家酒店维护得很差，老旧，令人不快，电梯里很吵，公共区域和房间一样脏。
后悔没拍照。
降级！
The front desk staff wasn't friendly upkn check in and check out. Our toilet didnt have enough pressure to flush correctly. The bathtub didn’t drain property. Water was backing up inside the tub.
We loved the spaciousness of the room. The toilet is not in a good position it is too small of an area for it. To check that out the room number is 116.
The room was clean and we were glad to have three beds, but the a/c unit was extremely loud and we could not sleep
This hotel has such an amazing staff! Everyone is very pleasant and helpful . Clean and quiet rooms. Great breakfast and in a great location with plenty of restaurants and shopping nearby.
We stayed here with a family of 6 and had a great experience. There were a bunch of great options for breakfast and our kids were all able to find things they liked. They especially enjoyed the pancake machine. The room was clean and the shower was hot. The front desk was helpful and accommodating. We would definitely stay here again.
Stay Here in Surprise
Great Stay in Surprise! Comfortable beds, spacious suites, clean facilities, accommodating staff.
The motel smeels horrible,the carpet smeels like durty rotten socks, for 4 adults I had just 1 shampoo, 1 soup and 1 conditioner. A/C fas blowing into our faces while turns on and the sound of A/C was like loud motor vehicle. One of the beds wasn't even made and I had to go and ask for more sheets...I was given a sheet folded as a ball...I wish that there was an option to get my money back and leave the motel right away after checking in...Horrible Horrible experience.
Very nice room's! Variety of breakfast items, kind attentive staff, beautiful grounds around pool and outdoor patio. Coming back tomorrow at end of vacation trip!!! It was lovely!!!
bed mattress was broken, in room a/c filter was so clogged it was squealing, toilet wouldn't flush everything, bedroom door had a hole in it, and the door lock was broken. we stayed here last week, and the first room was much better. this room was a mess.