酒店回复: 尊敬的客人，非常感谢您抽出时间分享您的入住体验！我们很高兴得知您对我们热情周到的接待、舒适的房间设施以及额外的服务感到满意。您的肯定是对我们团队最大的鼓励，我们会继续努力，为每一位客人提供温馨贴心的住宿体验。期待未来能再次为您服务，欢迎随时回来！祝您一切顺利！Jaskaran Singh前台团队Quest Mont Albert

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your recent experience at Quest Mont Albert. We truly appreciate your feedback and are pleased to know that you found your stay to be a comfortable and overall positive one.It is great to hear that you found our pricing reasonable and accessible. We understand that value for money is an important factor when choosing accommodation, and we are glad that our offering met your expectations in this regard.Your consistent rating of 8 across amenities, cleanliness, surroundings, and service shows us that we are meeting a good standard, and at the same time, it gives us room to continue improving. We are always striving to enhance the guest experience and your feedback is invaluable in helping us understand where we can go further.If you have any specific suggestions or areas where you feel we could elevate your experience next time, we would love to hear more. Every detail helps us grow and ensure we are providing a stay that is not only convenient and affordable but also memorable and personalised.Once again, thank you for choosing to stay with us. It was a pleasure to welcome you and we do hope to see you again in the near future. Please feel free to contact me directly if I can assist with anything ahead of your next visit.Warm regardsJaskaran SinghFront Office ManagerQuest Mont Albert

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your recent experience at Quest Mont Albert. I truly appreciate your kind words and the generous score of 9.5 out of 10. It is always a pleasure to hear when our guests have had a comfortable and enjoyable stay.I am especially pleased to know that you found your apartment clean and well-maintained, and that the spacious bathroom added to your comfort during your stay. Cleanliness is something we take great pride in and your perfect score in this area is a wonderful recognition of our housekeeping team’s dedication. I will be sure to share your comments with them as it means a great deal to all of us.It is also lovely to hear your appreciation for the service you received and the peaceful surroundings. Our team works hard to provide warm and attentive hospitality, and to create a calm and welcoming environment for every guest. Your positive feedback is incredibly encouraging and serves as a strong motivation for us to continue delivering high standards.I also want to sincerely thank you for your honest feedback regarding the condition of our facilities. While we are proud of our spacious and functional apartment-style accommodation, we do understand that some elements may appear slightly dated. Please rest assured that we are in active discussions with our property owners and management to explore opportunities for refurbishments and updates in the near future. Feedback like yours is extremely valuable in helping us prioritise these enhancements and improve the overall guest experience.Once again, thank you for choosing Quest Mont Albert. It was a genuine pleasure to host you and we hope to welcome you back again soon. If there is anything I can assist you with personally for your next visit, please do not hesitate to reach out. We would be delighted to have you stay with us again and ensure your next visit is even more memorable.Warm regardsJaskaran SinghFront Office ManagerQuest Mont Albert

酒店回复: 亲爱的 Mala Krishnamoorthy， 非常感谢您抽出时间分享您在 Quest Mont Albert 住宿的精彩评论！我们很高兴听到您在我们这里度过了愉快的时光，并且我们的 Studio Executive 客房满足了您的期望。 我们努力为所有客人提供舒适温馨的环境，得知您欣赏我们提供的清洁和便利设施，我们感到非常欣慰。您对我们客户服务的赞美对我们来说意义重大；我们的团队非常自豪地确保每位客人都感到被重视和得到很好的照顾。 我们也很高兴您发现我们的位置很方便，尤其是有电车直达墨尔本市。很高兴知道这增加了您整体的积极体验。 感谢您强烈推荐我们的酒店。您的反馈是我们能收到的最好的赞美，它肯定会激励我们的团队继续提供一流的服务。 我们希望在不久的将来欢迎您再次光临 Quest Mont Albert，享受另一次非凡的住宿。 谨致问候， Quest Mont Albert 团队

酒店回复: 非常感谢您的精彩评论！我们非常感谢您选择 Quest Mont Albert 并期待再次见到您！诚挚的问候， Quest Mont Albert 的团队。

酒店回复: Dear Bentengdaohai,Thank you for taking the time to share your feedback following your stay with us in July 2024. We’re happy to hear that you appreciated the service from our team and rated it a 5/5. It’s always rewarding to know that our efforts to provide excellent customer care leave a positive impression on our guests!We're also pleased that the amenities, cleanliness, and overall appeal of the property contributed to your stay. However, we noticed that the surroundings scored slightly lower. If there's anything specific about the area or environment we can improve or assist with, we would love to hear your thoughts.We aim to provide the best possible experience to every guest, so your feedback is invaluable in helping us make future stays even better.Thank you again for staying with us at Quest Mont Albert. We hope to welcome you back in the future!Best Regards,Quest Mont Albert Team

酒店回复: Thank you so much for your kind review! We are so happy to know that you had a great stay with us and we look forward to welcoming you back to Quest Mont Albert. Kind regards, Ruchela Kumarasinghe, Property Manager, Quest Mont Albert.

酒店回复: 尊敬的宾客： 非常感谢您美好的评价。听到您和您的宠物朋友在我们这里过得如此愉快，我们感到非常开心。我们总是热情地欢迎我们的“四条腿”客人，看到它们在这里度过如此快乐舒适的时光，这真的给酒店带来了温暖和愉悦的氛围。 很高兴得知您的入住体验总体来说很棒。我们的团队竭诚为每位客人提供尽可能轻松愉快的体验，因此，听到您和您的爱犬度过了美好的时光，对我们所有人来说都意义非凡。我们知道，当您带着宠物旅行时，舒适和安心至关重要，因此我们很高兴能够提供这些服务。 如果您有任何建议，希望您的下次入住体验更加愉快，请随时告知我。我们一直在努力让客人有宾至如归的感觉，无论是为您的爱犬准备一些额外的零食，还是为您准备一个您和爱犬都喜欢的房间。 我们真诚地希望很快再次欢迎您，享受又一次轻松愉快的住宿。请代表 Quest Mont Albert 全体团队，给您的爱犬多一点关爱。 此致， Jaskaran Singh 前台经理 Quest Mont Albert