酒店回复: Dear GUest,Thank you for sharing your feedback with us. We sincerely apologize for the distressing experience you had with the harassing phone calls during your stay. This is certainly not the level of service we aim to provide, and we understand how unsettling this must have been for you.Please be assured that we take this matter very seriously and will investigate the issue further to ensure it does not happen again. Your comfort and safety are our top priorities, and we appreciate you bringing this to our attention.If you would like to discuss this matter further, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to restore your faith in our hotel.Warm regards,Karn KapurCluster Operations Manager

酒店回复: 亲爱的 Keith， 感谢您花时间分享您在 Quest Caroline Springs 住宿后的反馈。我们很高兴听到我们的接待团队能够在您入住期间为您提供帮助。 提供有帮助和周到的服务是我们的首要任务，我们很高兴我们的接待人员满足了您的期望。我们了解温馨热情的氛围的重要性，我们很高兴我们的团队能够提升您在我们这里的体验。 在 Quest Caroline Springs，我们努力确保每位客人从抵达到离开都感到受到重视和精心照顾。我们非常感谢您的积极反馈，这激励我们继续为所有客人提供卓越的服务。 感谢您选择 Quest Caroline Springs 满足您的住宿需求，我们期待着您再次光临，享受愉快的住宿。如果我们还能做些什么让您的下一次访问更加难忘，请随时告诉我们！ 问候 Karn Kapur 集群运营经理

酒店回复: 尊敬的客人， 感谢您提供有关您在 Quest Caroline Springs 住宿的反馈。我很高兴您享受了这次体验。我一定会将您的精彩评论转达给团队。 我们期待着很快再次欢迎您入住 Quest Apartment Hotels。 诚挚的问候， Callum Dickson 运营经理 Quest Caroline Springs

酒店回复: 你好，德他， 感谢您的积极反馈！我们很高兴听到我们的前台团队很友好并且您在房间里找到了您需要的一切。我们感谢您的善意之言，并期待您再次光临，享受愉快的住宿体验。 此致， 探索卡罗琳泉团队