酒店回复: Dear Guest, Warm greetings from Shangri-La Tokyo and thank you for choosing to stay with us and for your valuable comment on ***********. We are delighted to learn that you enjoyed your stay and thank you for your kind compliments regarding our staff, notably our Chinese speaking team who are at your service in key areas of the hotel. Additionally we appreciate your comments in recognition of our spacious and clean guest room, as well as our prime location situated just above Tokyo Station and great access to shopping, dining and travelling. We thank you again for your continued support and look forward to welcoming you back to Shangri-La Tokyo in the not too far future. Yours sincerely, Matthias Y. SutterGeneral ManagerShangri-La Tokyo

酒店回复: Dear Guest, Warm greetings from Shangri-La Tokyo and thank you for choosing to stay with us and for taking your time to share your valuable comments on Trip.com. We are delighted to learn that you enjoyed your stay and greatly appreciate your kind compliments regarding our prime location adjacent to Tokyo Station and the service extended by our staff. At the same time, we have taken note of your comment regarding the noise and apologise for any discomfort caused, however are relieved to learn that it did not mar your overall experience of the stay.Once again, thank you for your valuable feedback and we truly look forward to the opportunity of welcoming you back to Shangri-La Tokyo in the future.Yours sincerely, Matthias Y. SutterGeneral Manager Shangri-La Tokyo

酒店回复: 尊敬的宾客： 东京香格里拉酒店向您致以诚挚的问候，感谢您选择入住我们酒店，并在Trip.com上留下宝贵的评价。 我们很高兴得知您喜欢我们周到的服务，例如自行车租赁服务。此外，我们诚挚地感谢您对我们备受赞誉的早餐的赞赏，您在附上的照片中记录了早餐的美妙。 再次感谢您一直以来的支持，并期待在不久的将来再次欢迎您光临东京香格里拉酒店。 此致， Matthias Y. Sutter 总经理 东京香格里拉酒店

酒店回复: 尊敬的Olga87， 东京香格里拉酒店向您致以诚挚的问候，并请允许我们表达迟来的谢意，感谢您选择入住我们酒店。我们也非常感谢您在Trip.com上花费宝贵时间与我们分享您的入住体验。 我们很高兴听到您入住愉快，并非常感谢您对我们酒店位置和早餐的赞美。 我们真诚地感谢您理解我们员工竭尽全力为客人服务，但我们也深知保持适当平衡的重要性——尊重适当的时间和距离，以确保客人的隐私始终得到优先考虑。 再次感谢您对东京香格里拉酒店的支持，并期待未来再次欢迎您光临。 此致， Matthias Y. Sutter 总经理 东京香格里拉酒店

酒店回复: Dear Guest,Warm greetings from Shangri-La Tokyo and thank you for choosing to stay with us during your visit to Tokyo. Additionally, we greatly appreciate your time to share your valuable comments through Trip.com. We are pleased to learn that you enjoyed your stay and thank you for your kind compliments regarding our approach to hygiene, our staff’s service and facilities, as well as our prime location adjacent to Tokyo Station offering various dining attractions which had enhanced your experience during your stay. Once again, we thank you for your kind comments and look forward to welcoming you back to Shangri-La Tokyo in the not too far future. Yours sincerely, Matthias Y. SutterGeneral ManagerShangri-La Tokyo

酒店回复: Dear Guest,Warm greetings from Shangri-La Tokyo and thank you for choosing to stay with us during your visit to Tokyo. Additionally, we greatly appreciate your time to share your valuable feedback through Trip.com. We are pleased to learn that you and your husband enjoyed your stay and are especially delighted to hear that he was able to rest well during your time with us. Thank you also for highlighting the cleanliness of our facilities and the view from the hotel. While we apologise for any inconvenience caused by the language barrier, we are glad to know that, despite this, you found our response time to be prompt and the service convenient.Once again, we thank you for your kind feedback and look forward to welcoming you back to Shangri-La Tokyo in the not too far future. Yours sincerely, Matthias Y. SutterGeneral ManagerShangri-La Tokyo

酒店回复: Dear guest,Warm greetings from Shangri-La Tokyo and it was a great pleasure to welcome you to the hotel. Additionally, kindly allow us to extend our appreciation for taking your time to share your valuable assessment on Trip.com. We are delighted to learn that you enjoyed your stay and greatly appreciate your positive evaluation of your experience. Once again, thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back to Shangri-La Tokyo upon your future travels to the city. Yours sincerely, Matthias Y. SutterGeneral Manager Shangri-La Tokyo

酒店回复: 亲爱的 zola25， 来自东京的问候，再次感谢您在 Trip.com 的友好反馈，我们期待在不久的将来再次欢迎您。 Matthias Y. Sutter 总经理 东京香格里拉酒店 此致，