酒店回复: Thank you for staying at Hotel Hankyu International.Thank you very much for your feedback on your stay. We are very pleased to hear that you were satisfied with the Club Triple Room, breakfast and amenities. We will use your feedback that the order-based breakfast was a little tight for children as a reference for future service improvements.Also, thank you for your feedback on the location of the hotel and nearby restaurants. Regarding the fact that the hotel is a little far from the center of Umeda, we will try to improve it by making the access information easier to understand.We are very pleased to hear that you enjoyed your stay at Chinese restaurant in our building.Our staff will continue to do our best to provide you with a comfortable stay. We look forward to serving you again.Best regards,Hotel Hankyu International

酒店回复: Thank you very much for staying our hotel.We have carefully reviewed your feedback. We sincerely apologize for any inconvenience caused by the geographical location and the exterior appearance of the building. Information regarding the hotel's location and access is available on our official website, so please kindly refer to it for your next visit. Additionally, we will consider providing clearer guidance regarding the location of the check-in counter.Thank you also for your comments about the room lighting. We will take your valuable feedback into account and strive to make improvements going forward.Regarding breakfast, we offer a set menu, and we apologize for not meeting the expectations of guests who prefer a buffet style. We sincerely accept your comments and will work to enhance our services.Hotel Hankyu International

酒店回复: Thank you very much for staying at our hotel and for your compliments.We are very pleased to hear that you were satisfied with the view, cleanliness, location and service of our staff.We are very encouraged that your stay was wonderful.We look forward to serving you again.Please feel free to let us know if you have any requests.Hotel Hankyu International

酒店回复: 非常感谢您入住阪急国际酒店。 我们也衷心感谢您的宝贵意见。 我们很高兴您对客房景观和室内装潢感到满意。 尤其荣幸的是，您对我们员工的服务表示赞赏。 然而，对于您房间内传来的马路噪音给您带来的不便，我们深感抱歉。 我们将继续努力，打造一家令宾客满意的酒店，并期待您再次光临日本。 阪急国际酒店 前台

酒店回复: Thank you for staying with us.We sincerely appreciate your feedback regarding the interior, facilities, and breakfast of our hotel.We take your comments about the cleanliness and atmosphere of the room seriously and will strive to make improvements. We are also very pleased to hear your compliments about the amenities and breakfast. It is our pleasure that you enjoyed the bread and à la carte breakfast.Moving forward, all of our staff will continue to work diligently to enhance our services so that you can have a comfortable stay. All our staff look forward to having you stay with us again.Thank you,

酒店回复: Thank you for staying with us.We also greatly appreciate your feedback.We are extremely pleased that you were satisfied with your stay. All our staff look forward to having you stay with us again.Thank you,

酒店回复: Thank you for choosing to stay at Hotel Hankyu International.We also greatly appreciate your feedback on your stay.We are extremely pleased that you were satisfied with your stay.We hope you will consider staying with us again in future.We look forward to having you stay with us again.Hotel Hankyu International

酒店回复: Thank you very much for sharing your valuable feedback with us. We are truly delighted to hear that you were satisfied with the location, room size, view, and amenities. Furthermore, we are encouraged by your kind words regarding our service, which motivate all our staff. On the other hand, we sincerely apologize for the inconvenience caused by the overcharge of the accommodation tax. We are glad to know that you were satisfied with the subsequent response, and we hope that it helped to alleviate your discomfort to some extent. We will continue to strive to improve our services so that our guests can enjoy an even more comfortable stay. We look forward to welcoming you again at Hotel Hankyu International.Hotel Hankyu International

酒店回复: Thank you very much for staying with us and for sharing your valuable feedback.We sincerely apologize for the inconvenience caused by our staff’s service during the dinner buffet on the 1st floor and breakfast on the 25th floor. Going forward, all of our staff will strive to improve in order to provide smoother guidance.Regarding the Hankyu card points, we understand that you were unable to present your card at breakfast. Please be sure to present it on your next visit. We will also thoroughly instruct our staff to proactively remind guests.As for the amenities, currently Guerlain amenities are provided on the Luxury and Club Floors, while other floors use our hotel’s original brand. We are very pleased to hear that you enjoyed the tea.Thank you very much for your kind words about our service, views, facilities, and staff’s response. We will continue to work hard to further improve our services to ensure your satisfaction.We sincerely look forward to welcoming you again.

酒店回复: Thank you very much for taking the time to share your feedback with us.We are truly sorry to hear that the breakfast did not meet your expectations.Your comments regarding the menu and food quality have been shared with our restaurant team for further improvement.We also regret that our location did not meet your needs.We take all feedback seriously and will use your input to enhance our services.Although we were not able to meet your expectations this time, we hope there may be another opportunity to welcome you again in the future.Hotel Hankyu International