酒店回复: Dear Gary,Thank you for choosing to stay with us. We are sorry that you had a disappointing experience and did not enjoy your stay. We understand your frustration and we apologise for any inconvenience caused.We appreciate your honest feedback and your rating. We will use your comments to improve our service and comfort. We hope to have another opportunity to serve you better in the future.Kind regards,Guest ServicesGladstone City Central Apartment Hotel

酒店回复: Dear Cassandra,Thank you for choosing to stay with us in Gladstone and for taking the time to leave a review.We're delighted to hear that you found your stay beautiful and comfortable. However, we apologise for the issues you encountered with the wifi and the spa bath. Our team will investigate and address these matters to ensure a better experience for our future guests.We hope you had a wonderful holiday season and wish you a fantastic year ahead. Should your travels bring you back to our area, we would love to have the opportunity to provide you with an even more enjoyable stay.Safe travels to your next destination, and we hope to see you again in the future.Kind Regards,Guest ServicesGladstone City Central Apartment Hotel

酒店回复: Dear Andreas,Thank you for choosing to stay with us and for sharing your feedback. We appreciate your input.We're pleased to see that you had a comfortable stay and enjoyed the nearby dinner options, especially the yacht club. We understand your concerns about breakfast options and the cleaning process, and we'll take your feedback into consideration for future improvements.Travel safely to your next destination, and we look forward to seeing you again.Kind regards,Guest ServicesGladstone City Central Apartment Hotel

酒店回复: Dear Philip,Thank you for taking the time to share your positive feedback after your recent stay at our Gladstone Hotel. We're thrilled to see your perfect 5 out of 5 rating.We look forward to the pleasure of hosting you again in the future for another outstanding stay.Kind Regards,Guest ServicesGladstone City Central Apartment Hotel

酒店回复: Dear Patricia,Thank you for sharing your feedback regarding your recent stayWe apologise for the issue of the apartment smelling of cigarette smoke and for the cleanliness issues in the bathroom and kitchen. Your comments have been noted, and we will address them with our housekeeping team to ensure improvements are made.We also appreciate your feedback about the condition of the furniture, and we will consider this for future updates and improvements to our accommodations.Your feedback is valuable to us as it helps us make necessary improvements, and we hope you might consider giving us another chance in the future.Kind Regards,Guest ServicesGladstone City Central Apartment Hotel

酒店回复: Dear Julie,We are very sorry that you had a bad experience and apologise for the issues you mentioned. We appreciate your feedback as it will help us identify the areas that need improvement. We hope that you enjoyed your stay at Gladstone despite these shortcomings and hope to have another opportunity to provide you with a better experience,Kind regards,Guest ServicesGladstone City Central Apartment Hotel

酒店回复: Dear Amber,Thank you for your review and for choosing our hotel. We're sorry that you noticed an odd smell in the hallways. We appreciate your suggestion to freshen up the paint and carpets, and will consider it for our future renovations. We hope you had a nice time in Gladstone and hope to see you again soon.Kind regardsGuest ServicesGladstone City Central Apartment Hotel

酒店回复: Dear Greg,Thank you for choosing to stay at Gladstone City Central Apartment Hotel and for taking the time to share your positive feedback on Expedia.We're thrilled that you had a brilliant and peaceful experience at our hotel, enjoying a relaxing atmosphere. Your satisfaction is our priority, and we appreciate your kind words.We hope you had a wonderful holiday season and wish you a fantastic year ahead. Should your travels bring you back to our area, we would love to welcome you for another enjoyable stay.Safe travels to your next destination, and we hope to see you again in the future.Kind Regards,Guest ServicesGladstone City Central Apartment Hotel

酒店回复: Dear Rhonda,Thank you for taking the time to share your experience with us. We are glad that you enjoyed your stay with us and that you found our staff friendly and obliging. We appreciate your kind words and we hope to have the pleasure of welcoming you back soon.Kind regards,Guest Services,Gladstone City Central Apartment Hotel