I wasn't able to use my balcony because the people next door were smoking on theirs most of the time. They were extremely noisy, waking me up to smoke at 12:30am and 5am. I would hope you could put an actual wall between balconies to give appropriate privacy.
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酒店回复: Dear Danielle,Thank you for taking the time to share your feedback following your recent stay at ULTIQA Shearwater Resort. We’re sorry to hear that your experience was disturbed by smoke and noise from neighbouring balconies. Please note that our resort is a non-smoking building, and we always encourage guests to contact our management team during their stay so we can address any concerns promptly and remind others to smoke away from the building.Our studios are designed with privacy walls between balconies, however, it’s not possible to make structural changes to add solid concrete walls. For future visits, you may find one of our one-bedroom units more suitable, as these offer greater privacy on the balcony.We appreciate your understanding and do hope to have the opportunity to welcome you back for a more relaxing stay.Kind regards,ULTIQA Shearwater Resort
5.0分
其他
The location and view enhanced the very comfortable apartment. The only criticism would be the toilet next to the door.
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酒店回复: Hi,Thank you for choosing to stay at ULTIQA Shearwater Resort and for the wonderful 10/10 review! We are so pleased to hear you enjoyed the location and the views and that they enhanced your stay in your comfortable apartment. We appreciate your feedback regarding the bathroom layout and we understand it may not be to everyone's preference, and your comments are valued and have been noted. We look forward to welcoming you back to stay with us for another memorable beach vacation. Kind regards,ULTIQA Shearwater Resort
5.0分
家庭亲子
Excellent - the welcome happier pack was a nic touch too. Highly recommended & location is great
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酒店回复: Thank you kindly for your wonderful review and for choosing to stay at ULTIQA Shearwater Resort. We are so pleased that you loved our great location and the proximity to the beach. Also great to hear that our complimentary welcome hamper was a big hit on arrival. We love to spoil our guests so to enhance their experience when they come and stay with us. We look forward to welcoming you back in the near future for another memorable stay. Warm regards,ULTIQA Shearwater Resort
5.0分
情侣出游
I love the view of the ocean and the ships passing by. The apartments are quiet and clean.
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酒店回复: Hi,Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the ocean view and watching the ships go by. We’re also glad you found the apartment quiet and clean. It was a pleasure to have you stay with us at ULTIQA Shearwater Resort, and we hope to welcome you back again soon!Warm regards,ULTIQA Shearwater Resort
5.0分
其他
We stayed in a studio unit which was small but comfortable, looking out over Kings Beach.
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酒店回复: Hi Bronwyn,Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay and found the studio apartment comfortable. While the space is cozy, we're glad it still provided everything you needed for a relaxing visit.We're especially happy you loved the view overlooking Kings Beach, it’s one of our favourite features too!We truly appreciate your feedback and hope to welcome you back again soon for another memorable stay.Warm regards,ULTIQA Shearwater Resort
5.0分
情侣出游
Lovely welcoming reception and nice welcome pack. Beautiful view. Room was great for the two of us.
4.0分
其他
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The apartment was comfortable and in a good location, it was much older than expected and you could hear everything from the apartment above and below and every car going past outside.
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酒店回复: Hi Louise,Thank you for choosing our resort and for the great review, I am glad you found the Resort to be comfortable and in a great location. We appreciate your valued feedback as it helps to identify areas for improvement, thank you for sharing! ULTIQA Shearwater Resort
不幸的是，这根本算不上一个“好酒店”。
我们每晚支付350美元，一共住了8晚。
工作人员态度恶劣，爱摆架子。
你得自己办理入住，在手机上上传证件（身份证和信用卡）。
房间不是很干净。到处是霉菌、污渍，还有灰尘和脏东西。
房间不提供客房服务。所以不管你住多久，都不会有人打扫。
如果你再要一条浴巾，他们会让你觉得很不好意思。我不得不去要洗碗液。他们告诉我只能给两小袋，之后就得自己买了。
从来没有人给我送过来。我再打电话时，那位女士说下次你出门的时候自己过来拿吧。
前台只有一个人，而且他还负责客房服务。
所以我们到达的时候，他被叫到了一间房。我们不得不在楼下等着他忙完才能办理入住。
如果你给前台打电话，十有八九没人接，因为没人待在前台。
办公时间是上午10点到下午4点。如果在这段时间之外遇到任何问题，那就只能自认倒霉了。
游泳池非常脏。里面漂浮着很多虫子和卫生纸。
沙滩毛巾每条要花10美元才能使用。
我们的房间就在垃圾通道和回收箱旁边。我们连续投诉了8天，说垃圾桶的噪音持续吵醒我们。
他们的回复是“我们无法控制人们什么时候倒垃圾”，我对这个回复感到非常震惊。
在最后一天，他们提出可以给我们换房间（在投诉了7天之后）。如果我们支付150美元的清洁费，就可以换房！
哦，我忘了提，客厅区域有玻璃砖，可以直接通往隔壁房间的阳台。
所以我们能看到他们在阳台上，他们也能看到我们的客厅！
另一边也一样。我们能看到他们的客厅，他们也能看到我们的阳台。
前台工作人员超级友好。Michaela 帮我们做了所有事情。
床很大，海景和附近公园的景色都很棒。
附近还有一个公交车站，可以乘车前往努沙和穆拉卢巴。
极好的！
靠近海滩和餐厅的一流住宿。工作人员的接待非常出色。真的可以推荐。
I wasn't able to use my balcony because the people next door were smoking on theirs most of the time. They were extremely noisy, waking me up to smoke at 12:30am and 5am. I would hope you could put an actual wall between balconies to give appropriate privacy.
The location and view enhanced the very comfortable apartment. The only criticism would be the toilet next to the door.
Excellent - the welcome happier pack was a nic touch too. Highly recommended & location is great
I love the view of the ocean and the ships passing by. The apartments are quiet and clean.
We stayed in a studio unit which was small but comfortable, looking out over Kings Beach.
Lovely welcoming reception and nice welcome pack. Beautiful view. Room was great for the two of us.
The apartment was comfortable and in a good location, it was much older than expected and you could hear everything from the apartment above and below and every car going past outside.