酒店回复: Dear Valued Guest, Warmest Greetings from Centara Mirage Beach Resort, Dubai! Thank you for sharing your recent 5-star perfect review with a 100% rating for the amenities, cleanliness, services, and surroundings on this platform. We were delighted to learn that your interactions with family-friendly arrangements with facilities on this special occasion exceeded your expectations. Please feel free to post your same glowing positive review for Centara Mirage Beach Resort Dubai on our TripAdvisor online platform at your earliest convenience. Thank you once again for your wonderful feedback and we look forward to seeing you again soon. With Best regards, Vikas Bhatia Quality Manager 尊敬的客人,来自迪拜盛泰澜海市蜃楼海滩度假村最热烈的问候!感谢您分享您最近的 5 星完美评论,对该平台上的设施、清洁度、服务和周围环境给予 100% 的评价。我们很高兴地得知,在这个特殊场合,您与家庭友好安排和设施的互动超出了您的期望。请随时发布您同样发光的积极 r
酒店回复: Dear Valued Guest,Warm greetings from Centara Mirage Beach Resort Dubai.Thank you for taking the time to share your feedback. We are delighted to hear that you found our reception and service personnel to be friendly and attentive. We also appreciate your honest observations regarding the location and breakfast options, which are valuable for us as we continue to enhance our guests’ experience. From the feedback of our other guests, we understand that your experience was an exception, and we are committed to ensuring that it does not reflect our usual high standards of service.Our top priority is to ensure that our service aligns with the needs and preferences of all our guests. Our chefs carefully consider the diverse preferences and cultural backgrounds of our guests when preparing and presenting the buffet and meals across all our dining outlets. With great attention to detail, our culinary and service teams strive to ensure that every guest enjoys the best possible dining experience.We are pleased that you and your children had a memorable time during your stay, and we very much look forward to welcoming you back for another fantastic experience at Centara Mirage Beach Resort.With warm regards,Vikas BhatiaQuality ManagerCentara Mirage Beach Resort Dubai
5.0分
高级特大床房
家庭亲子
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最适合家庭入住的度假村,大人小孩都能玩得尽兴!
房间很大,活动和设施种类繁多,有泳池、漂流河、海滩、水上乐园和电子游戏,一点都不会觉得无聊。
自助早餐非常丰盛。
我个人评价是五星!❤️
9 / 10
追评
الفندق مسلي جدا لازم كل سنة أحجز فيه مرتين او ٣ مرات على الاقل في السنة
酒店回复: 尊敬的 PangxiaoJo,來自杜拜 Centara Mirage 海灘度假村最誠摯的問候!感謝您與我們分享您的回饋。對於您在抵達時遇到的不便,我們深感抱歉,也非常理解您對客房分配和前**言障礙的不滿。請注意,我們的標準入住時間為下午3點,我們會根據客房供應情況盡力安排提前入住。關於您的預訂,我們已從第三方預訂平台(攜程)收到其傳輸至我們系統的房型詳情。很遺憾,平台上選擇的客房資訊與我們收到的資訊之間的任何差異均不在我們的控制範圍內。儘管如此,我們很高興前台團隊在理解您的擔憂後,努力為您提供合適的客房,並感謝您在過程中的耐心等待。雖然我們目前沒有全天值班的中文前台接待人員,但我們正在積極改進我們的多語言支援服務,以便更好地服務我們的國際賓客。我們的前台團隊和值班經理隨時準備解答賓客的疑問。但請注意,我們的禮賓團隊全天候在大廳為您提供行李搬運及其他任何您可能需要的支援。我們非常感謝您對我們員工友善度的評價,我們也已記錄您對房間狀況的回饋,以便進一步審核和改進。如果您有任何與預訂細節直接相關的問題,我們建議您聯絡攜程,以便他們為您提供相應的協助。再次感謝您的入住,我們希望未來有機會以更順暢、更舒適的體驗再次歡迎您。此致,Vikas 品質經理==========Dear PangxiaoJo,Warmest greetings from Centara Mirage Beach Resort Dubai,Thank you for sharing your feedback with us. We sincerely regret to hear about the inconvenience you experienced upon arrival and truly understand your frustration regarding the room assignment and the language barrier at the front desk.Please kindly note that our standard check-in time is from 15:00 hours, and we always do our best to accommodate early check-ins based on room availability. Regarding your reservation, we received the room type details from the third-party booking platform (Ctrip) as per their transmission to our system. Unfortunately, any discrepancies between what was selected on the platform and what we receive are outside of our control.That said, we are pleased our front office team worked to provide a suitable room after understanding your concern, and we thank you for your patience during this process. While we do not currently have a Chinese-speaking front desk agent on duty at all times, we are actively working to improve our multilingual support to better assist our international guests. Our Front office team and duty manager are always available to assist with the guests' concerns. However, please note that our Concierge Team is available in the lobby 24/7 to assist with luggage and any other support you may need.We truly appreciate your comments about the friendliness of our staff, and we have also taken note of your remarks regarding the room condition for further review and improvement.For any concerns directly related to the booking details, we recommend contacting Ctrip so they can assist you accordingly.Thank you again for staying with us, and we hope to have the opportunity to welcome you back with a smoother and more comfortable experience in the future.Wishing you continued well-being and prosperity,Warm regards,Vikas BhatiaQuality Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We sincerely appreciate your honest comments, as they lead us identify areas for further enhancement in our offerings. We’re glad to hear that you enjoyed the beautiful and spacious beach – it's one of our favorite features too! However, we’re sorry to learn that other aspects of your stay did not meet your expectations. We are committed to enhancing the guest experience and will take your comments seriously as we strive to provide a more comfortable and enjoyable stay for all our guests.We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the high standards we aim for.Thank you once again for choosing to stay with us. We truly hope to welcome you and your family back soon for an even smoother and more enjoyable stay.We look forward to welcoming you back for another memorable stay soon!Wishing you continued well-being and prosperity,Warm regards,Vikas BhatiaQuality Manager
酒店非常漂亮,各项服务一应俱全,海景很好,6个不同的泳池适合各个年龄段,早餐丰富 服务很好,带娃玩儿的好地方,下午有送饼干 很贴心
前台和见到的服务人员都不错。酒店位置有点偏僻在一个新的人工岛上,而且外面都在施工,晚上有点吵。早餐偏白人,亚洲口味少。
最适合家庭入住的度假村,大人小孩都能玩得尽兴!
房间很大,活动和设施种类繁多,有泳池、漂流河、海滩、水上乐园和电子游戏,一点都不会觉得无聊。
自助早餐非常丰盛。
我个人评价是五星!❤️
الفندق مسلي جدا لازم كل سنة أحجز فيه مرتين او ٣ مرات على الاقل في السنة
第一次对携程定的9:00如此的不满意,原本定了是两个床的房间,到了9:00等到了下午3:00拿到了一个角落的大床房,然后又拖着行李回到了前台跟前台工作人员沟通,但是前台是没有中文服务的,所以一直在强调,我们订的房间就是双床房,但是酒店给我看了酒店的系统,他们收到的信息就是这个房型并不是我在携程上订的房型,所以他们让我自己要去跟携程协商,后来看我态度比较强硬,就又帮我安排了一个房间,也是角落的房间,后来看出来我比较不好沟通,然后又给我换了一个比较中间的位置,酒店内部房间不是很好,比较久但是酒店的工作人员都是比较热情的。携程需要给我合理的解释🙄
设施和服务一流,入住体验美好——但有改进空间
我们酒店的入住体验非常好。水上乐园、漂流河、泳池以及各种亲子活动无疑是此行的亮点——所有设施都维护得很好,老少皆宜,令人尽兴。
我们特别喜欢Suan Bua泰餐厅的自助晚餐。菜品种类丰富,美味可口。自助早餐也同样令人满意,有多种美味选择。
水疗设施和服务也非常出色,为我们的旅程增添了一份美好的放松体验。
然而,有几个方面可以改进。尽管我们预订的房间已确认,但办理入住时却延迟了,直到下午5:30房间才准备好,这很不方便。酒店确实通过提供两小时延迟退房来弥补,我们对此表示感谢。
另一个可以加强的方面是酒店客房和餐厅的氛围及室内设计。虽然干净实用,但装饰可以更新一下,以更好地匹配整体体验。
一个小建议:我们在大堂或公共区域找不到一个好的地方可以拍摄全家福,既有好的背景又能体现酒店名称。如果能增加一个专门的拍照墙或风景角落,对于希望留下回忆的家庭和客人来说会很棒。
总的来说,这是一次非常棒的住宿体验,有很多值得享受的地方,我们还会考虑再次入住,并希望酒店能做一些改进。
整体酒店设计很普通,早餐也很普通,房间内设施和设计比亚朵差,牙膏给的量只够刷一次牙,房间内灯光很暗。但是海滩很美很宽敞
在这家酒店住得很愉快,员工非常友好和乐于助人,这里真是个适合家庭的好地方。我一定要特别感谢礼宾部的摩西(Moses),凌晨四点我女儿生病时,他竭尽全力提供了帮助。酒店离主要景点稍微有点远,但去迪拜购物中心的班车服务很不错。如果你在寻找一个适合家庭的海滨酒店,我会推荐这里。
我喜欢这家酒店,因为它为孩子们准备了很多活动。但办理入住时,我等了一个多小时。我建议前台增加人手。另外,酒店的停车服务也很糟糕,他们把我的车在太阳下暴晒了三天,然后送回来的时候车很脏。还有,我们每次吃早餐都要等半个多小时。
很棒的体验,有很多适合家庭的活动。服务也非常出色。不过有一点小小的不足,因为海里有水母,我没法下海游泳。希望酒店能关注一下这个问题。但泳池种类很多,数量也够,这一点很棒,其他一切都很完美!
酒店各方面都很棒。感谢所有人,尤其是来自阿尔及利亚的前台工作人员Daham先生,他非常乐于助人。再次感谢大家!