酒店回复: Dear Rosanna,Thank you for choosing to stay at Caloundra Central Apartment Hotel and for sharing your wonderful feedback.We are delighted to hear that Kym and our team provided you with excellent service during your stay. We understand that relocating can be a challenging experience, and we are pleased that we could make your transition a bit smoother.We hope that you had a fantastic holiday season and wish you a wonderful year ahead in your new Sunshine Coast home. Safe travels and we look forward to welcoming you back in the future.Kind Regards,Guest ServicesCaloundra Central Apartment Hotel
4.0分
情侣出游
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位置适合我们的需求。入住还行,不过需要打电话叫工作人员到前台。房间宽敞舒适,提供所有便利设施。很遗憾 Centro Bar and Grill 没有营业,否则会很方便
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酒店回复: Hi Cheryl, thank you for your feedback. Sometimes Reception staff are called away to assist other guests. Although I'm certain you were looked after promptly. Sorry about the restaurant not being open during your stay. We are glad you enjoyed your stay with us.
酒店回复: Hi Matthew, I'm sorry you had to endure a noisy stay. The Manager did speak with the tradesman staying with us on your first night and they did settle down at 8pm. We had no knowledge or complaints of any noise on your 2nd night? If you had called us we would of stopped this immediately.
4.0分
家庭亲子
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抵达时房间真的很干净。床睡起来很舒服。不幸的是,两个晚上都有另一辆车和一辆拖车停在我们指定的停车场
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酒店回复: Dear Chloe,Thank you for sharing your experience with us. We're pleased that you found the room clean and the beds comfortable. Thanks for letting us know about the parking issue; we apologise for the inconvenience and will address this matter.Thanks for letting us know and travel safe.Kind regards, Guest Services Caloundra Central Apartment Hotel
酒店回复: Dear Gary,Thank you for choosing to stay with us.We're sorry to hear about the difficulties you encountered with parking and your car wheel. We take this matter seriously and will investigate the issue to see if we can stop that happening again.Your feedback is important to us, and we will take the necessary steps to improve the situation. We hope you travel safely to your next destination and consider staying with us again in the future.Kind regards,Guest ServicesCaloundra Central Apartment Hotel
2.0分
情侣出游
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翻译提供方:Google
房间非常狭小,浴室通风不良。床头灯工作不正常 - 离开时前台没有人,电梯不工作
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酒店回复: Dear Marilyn,Thank you for choosing to stay with us and for sharing your feedback. We're very sorry that you had a disappointing stay We apologise for the issues you encountered and we will address these matters with our maintenance and management team and ensure that they are resolved as soon as possible.We value your opinion and we appreciate your honesty. We hope you will give us another chance to make it up to you and provide you with a better experience.Kind regards,Guest ServicesCaloundra Central Apartment Hotel
5.0分
情侣出游
原文
翻译提供方:Google
过去几年我们来过这里好几次。
快捷、轻松的出行,舒适的设施
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酒店回复: Dear Mark,Thank you for sharing your wonderful review of Caloundra Central Apartment Hotel.We're thrilled that you've chosen to stay with us multiple times and that you've consistently enjoyed your experiences. Providing our guests with comfortable facilities and a convenient getaway is always our goal, and we're glad to see that reflected in your feedback.We appreciate your continued support and look forward to welcoming you back for many more enjoyable stays in the future.Kind regards,Guest ServicesCaloundra Central Apartment Hotel
5.0分
朋友出游
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翻译提供方:Google
接待处热情欢迎 - 清晰的方向和停车指示
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酒店回复: Dear Jonathan,We appreciate your 5-star review and the kind words about your friendly welcome at reception at our Caloundra Hotel. We're delighted that you had a positive experience, and we look forward to your next visit.Kind Regards,Guest ServicesCaloundra Central Apartment Hotel
挺不错的,只是那天雨下得太大了。
入住时,给我的数字房卡打不开门。我回到前台,乐于助人的接待员重新设置了我的房卡,并说会和我一起上去,确保一切正常。结果还是不行,她最终用她的万能钥匙打开了门。她不得不给我们换到大楼另一侧的另一个房间。这个房间非常小,住着很不舒服,设施也极其简陋。我还想补充一点,房间离主干道很近,晚上大部分时间都很繁忙。这也是通往主要购物中心或海滩区域必经的公路。
停车场在地下。然而,那里栖息着成百上千的鸟儿,它们整夜都在汽车上方的管道上栖息,结果可想而知(车上都是鸟粪)。
我们只住了一晚。我还会再住吗?——不会。我会推荐给朋友吗?——不会。我觉得它物有所值吗?——不值。
接待处的女士 Kym 非常热情。她帮我处理了所有事情,包括取消我的重复预订,让我们住得愉快。我们从珀斯搬到阳光海岸,行李很多,而且旅途漫长。Kym 安排了提前入住,并派了两位同样友善的女士来帮助我们到房间。再次感谢 Kym。我一定会推荐这个地方。
位置适合我们的需求。入住还行,不过需要打电话叫工作人员到前台。房间宽敞舒适,提供所有便利设施。很遗憾 Centro Bar and Grill 没有营业,否则会很方便
酒店不错,但显然是个派对酒店。我们住了两个晚上。第一晚还好,虽然有很多喊叫声,但晚上 8 点左右就平息了。
第二晚太可怕了,我们不得不忍受一场深夜派对,听起来就像是在我们房间里。
不会再住在这里了,我们花了钱睡了一晚好觉,几乎需要休息一天才能从睡眠不足中恢复过来。
抵达时房间真的很干净。床睡起来很舒服。不幸的是,两个晚上都有另一辆车和一辆拖车停在我们指定的停车场
停车很困难,车位很紧张,从阳光下出来,进入黑暗的地下停车场,是一个太高的混凝土壁架,漆成了黑色,我的车轮损坏了,我有一辆新款玛莎拉蒂,维修报价为 350 美元,我将寻求赔偿,我向服务员报告了此事
房间非常狭小,浴室通风不良。床头灯工作不正常 - 离开时前台没有人,电梯不工作
过去几年我们来过这里好几次。
快捷、轻松的出行,舒适的设施
接待处热情欢迎 - 清晰的方向和停车指示