酒店回复: Dear Rosanne,Thank you for your feedback. We’re sorry to learn about the issues you encountered during your stay. Your comments will be shared with our team as we work on improvements. We appreciate you taking the time to let us know.Kind RegardsGuest Services
4.0分
其他
原文
翻译提供方：Google
接待处的 Graham 非常乐于助人。我的房间咖啡/茶/餐桌上方的角落有一个很大的圆形生锈水印，同一区域的空调前盖没有正确安装（我以为它会掉下来）。此外，走廊正在进行翻新、重新粉刷等，所以有点乱，但很干净。
酒店回复: Dear Paul,Thank you for choosing to stay with us at Rockhampton Riverside Central Hotel and for sharing your feedback. We appreciate your 4-star rating and are delighted that you found your room clean and quiet, despite the proximity to the main road.We look forward to the opportunity to see you again, and we're pleased that you found our pricing to be great.Kind regards,Guest ServicesRockhampton Riverside Central Hotel
3.0分
其他
原文
翻译提供方：Google
由于我们目前的健康状况，从未乘过电梯并且需要把行李搬到楼上对我们来说是一个问题。
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酒店回复: Dear Russell,Thank you for choosing to stay with us and for sharing your feedback. We are sorry to hear that you had trouble carrying your bags upstairs due to the lack of a lift and your health conditions. We apologise for the inconvenience and discomfort this caused you and we will talk with our staff. Kind regards,Guest ServicesRockhampton Riverside Central Hotel
4.0分
其他
Checked in late and the code didn’t work but there was a nice lady there who helped me!!
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酒店回复: Thanks for sharing your experience. We’re glad to hear you were able to get settled in smoothly with some helpful assistance during your late check-in. We appreciate you taking the time to leave a review and hope to welcome you back again.Guest ServicesRockhampton Riverside Central Hotel
4.0分
家庭亲子
Property was clean and beds were comfortable. Building is old and rooms are very plain but fine for just a stopover or short stay.
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酒店回复: Hi,Thank you for your review. We’re pleased to hear you found the property clean and the beds comfortable. We appreciate your comments about the building’s age and rooms, and we’re glad it suited your needs for a short stay. We hope to welcome you back again soon.Kind regards,Guest ServicesRockhampton Riverside Central Hotel
5.0分
其他
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The room including the bathroom was clean. Had all amenities and basic needs and even coffee and water. The location was ideal since it was close to shops and cafes and the surroundings were nice. The staff was friendly, attentive and had regular room service. Had a pleasant stay :)
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酒店回复: Thanks so much for the wonderful feedback. It’s great to hear the room felt well-equipped, the location suited your plans, and the team helped make your stay comfortable. We’re really glad you had a pleasant visit and appreciate you sharing your experience.Guest ServicesRockhampton Riverside Central Hotel
2.0分
其他
Convenient in terms of location. The whole complex needs more than a clean, renovation
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酒店回复: Hi,Thank you for your feedback. We’re glad you found our location convenient, though we’re sorry to hear the condition of the property did not meet expectations. Your comments have been shared with our management team as we continue planning future updates and improvements.Kind regards,Guest ServicesRockhampton Riverside Central Hotel
不能洗澡，因为淋浴间会溢水而且不排水。
毛巾架不能用，因为它掉下来了，靠塞在里面的纸片撑着。
除了前台接待员（她人很好）以外，其他员工都很粗鲁无礼。
他们拒绝维修、退款或解决问题。
我只能忍受没有淋浴的困境，因为他们根本不在乎。
不知道它不排水，这意味着：
A. 他们没有打扫，因为放水进去就会注意到它不排水；或者
B. 他们没有注意到，并且他们不认为我有权使用一个能正常工作的淋浴间。
房间一进去就有一股奇怪的臭味，差点让我吐出来。
他们试图通过对我进行虚假指控来保留我的预订费，只为了逃避他们剥夺我的权益。
强烈不推荐。
我预订了国王套房，结果却得到了一个双人床和一个单人床的房间。我跟前台的人说了，但她说帮不了我们，因为酒店已经满了，她也无能为力。如果我下次再来罗基（Rocky），我绝不会再住这里了。
房间里有霉味，冰箱漏水，地毯都湿了。浴室的淋浴门关不严，房间里到处都是水。我觉得这家酒店需要翻新了。
接待处的 Graham 非常乐于助人。我的房间咖啡/茶/餐桌上方的角落有一个很大的圆形生锈水印，同一区域的空调前盖没有正确安装（我以为它会掉下来）。此外，走廊正在进行翻新、重新粉刷等，所以有点乱，但很干净。
干净安静，尽管它毗邻主干道（房间位于大楼的另一侧，远离主干道），但餐厅和酒吧都足够近，步行即可到达。位置毗邻河流和良好的道路。我们会再次入住这家汽车旅馆。价格很棒。
由于我们目前的健康状况，从未乘过电梯并且需要把行李搬到楼上对我们来说是一个问题。
Checked in late and the code didn’t work but there was a nice lady there who helped me!!
Property was clean and beds were comfortable. Building is old and rooms are very plain but fine for just a stopover or short stay.
The room including the bathroom was clean. Had all amenities and basic needs and even coffee and water. The location was ideal since it was close to shops and cafes and the surroundings were nice. The staff was friendly, attentive and had regular room service. Had a pleasant stay :)
Convenient in terms of location. The whole complex needs more than a clean, renovation