The Malmaison is centrally located. The breakfast was very good but the best part was the staff. The manager who booked us in was very courteous and and went over and above in upgrading our room, sorting a late checkout and making the stay that little bit more special for my partner's birthday. It was much appreciated.
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酒店回复: Thank you for your 10* Review! We're glad we made you stay special. Hope to see you again soon! Kind Regards, Team MAL.
3.0分
商务出差
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Arrived to check in at 3-40pm on a Thursday and was told there were no rooms available. Repeated assurances of ‘your room will be ready in 5 minutes’..the delay caused me to be late for a meeting.
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酒店回复: Thank you for taking the time to leave your comments. We are sorry there was a delay in your check in. This is not normal standard operating procedure for us.We hope to be able to welcome you back in the future
5.0分
其他
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Amazing experience. We traveled with our newborn and they had the travel cot set up in the room as we arrived and even had a diaper genie out in the room! Best level of service! Will definitely use them again in the future.
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酒店回复: I am so pleased you enjoyed your stay and were happy with the cot for your little one. We hope to welcome you back in the future
4.0分
其他
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We would recommend this hotel for its excellent location. It’s close to the river for walks and only a short distance from the city centre, shopping and nightlife, making it a great base for exploring Belfast. Our room was lovely, with a very comfortable bed and everything we needed. The complimentary tea, coffee, biscuits, bottled water and the 2 alcoholic drinks vouchers were genuinely appreciated. Breakfast was delicious and the restaurant staff were excellent, friendly and attentive. The main disappointment of our stay was the lukewarm welcome from the receptionist. As it was our first trip to Belfast, we arrived excited to check in, but the front-of-house experience felt flat and unwelcoming throughout. We arrived about 1 hour before checkin and politely asked to leave our bags and use the gym, but we were made to feel like an inconvenience. As the first point of contact, this was a noticeable letdown. The bar itself has a great vive and good happy-hour offers, but we experienced some inconsistency. On our first night we were told Prosecco was included in happy hour, yet it rang through at full price. We later received a refund, but it caused confusion. On another evening we tried to order food from the bar menu and were told to go to the restaurant, only to then be told the bar snacks we wanted were available after all. Our order was eventually taken. Overall, this is a beautiful hotel in a great location. Despite a few service issues, we would return and recommend.
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酒店回复: Chloe, Thank you for taking the time to leave your kind comments regarding your stay. I am sorry to read you were not greeted in our normal warm way.I am also sorry to read about the confusion between the bar and restaurant.We do hope to welcome you back in the future and can assure you this is not the high service and welcome we hope our guests feel and receive
5.0分
其他
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Room was excellent, so spacious, very clean. We did not have breakfast in the hotel however we did have some cocktails the night we stayed and they were excellent also. We left and re-booked for January again . 5 stars from us.
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酒店回复: Thank you for your 10* Review! We hope to welcome you back soon. Kind regards, Team MAL.
酒店本身很不错。不幸的是，我订了一间连通房，这点我之前并不知道。这导致我晚上睡得不安宁。
很不错喜欢
员工很友善，乐于倾听并提供帮助。
清洁方面还有提升空间，尤其是“日常”清洁，他们用同一块抹布擦拭浴室的各个角落，包括马桶座圈。
我们下午3点到达办理入住，被告知房间还没准备好，而且他们也不知道要多久。我们下午4点再次到达，被告知房间
仍然没有准备好。这次大约10分钟后，他们就把房间整理好了，但我们很失望，因为没能按时入住。
房间太热，没有空调，窗户几乎无法打开，面朝砖墙，地板老旧，吱吱作响……房间非常小，装饰简陋，感觉陈旧，需要翻新……总之令人失望，尤其是考虑到这个价格。
The Malmaison is centrally located. The breakfast was very good but the best part was the staff. The manager who booked us in was very courteous and and went over and above in upgrading our room, sorting a late checkout and making the stay that little bit more special for my partner's birthday. It was much appreciated.
Arrived to check in at 3-40pm on a Thursday and was told there were no rooms available. Repeated assurances of ‘your room will be ready in 5 minutes’..the delay caused me to be late for a meeting.
Amazing experience. We traveled with our newborn and they had the travel cot set up in the room as we arrived and even had a diaper genie out in the room! Best level of service! Will definitely use them again in the future.
We would recommend this hotel for its excellent location. It’s close to the river for walks and only a short distance from the city centre, shopping and nightlife, making it a great base for exploring Belfast. Our room was lovely, with a very comfortable bed and everything we needed. The complimentary tea, coffee, biscuits, bottled water and the 2 alcoholic drinks vouchers were genuinely appreciated. Breakfast was delicious and the restaurant staff were excellent, friendly and attentive. The main disappointment of our stay was the lukewarm welcome from the receptionist. As it was our first trip to Belfast, we arrived excited to check in, but the front-of-house experience felt flat and unwelcoming throughout. We arrived about 1 hour before checkin and politely asked to leave our bags and use the gym, but we were made to feel like an inconvenience. As the first point of contact, this was a noticeable letdown. The bar itself has a great vive and good happy-hour offers, but we experienced some inconsistency. On our first night we were told Prosecco was included in happy hour, yet it rang through at full price. We later received a refund, but it caused confusion. On another evening we tried to order food from the bar menu and were told to go to the restaurant, only to then be told the bar snacks we wanted were available after all. Our order was eventually taken. Overall, this is a beautiful hotel in a great location. Despite a few service issues, we would return and recommend.
Room was excellent, so spacious, very clean. We did not have breakfast in the hotel however we did have some cocktails the night we stayed and they were excellent also. We left and re-booked for January again . 5 stars from us.