酒店回复: Thank you for sharing feedback. We're sincerely sorry for the multiple issues you encountered during your stay, from the initial cleanliness concern to the housekeeping delay and external odors. While we addressed the first night's issue promptly, we regret that follow-up communication was not clear. I was under the impression that I had communicated this to you after handing over the dry cleaning. We are reviewing this situation with our housekeeping team to prevent future lapses. We hope for the opportunity to restore your confidence in the future.
酒店回复: Thank you for the positive feedback! We can't wait to welcome you back!
3.0分
其他
原文
翻译提供方：Google
不是在亨廷顿海滩住宿的好选择
远远低于我的预期
- 房间甚至在下午 5 点还没有准备好
- 大堂又小又暗。主入口很旧、很邋遢，不能算是四星级酒店
- 房间里有股难闻的霉味。我们需要经常打开窗户让新鲜空气进入房间
- 设施非常非常旧
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酒店回复: I'm sorry to hear that your recent stay did not meet your expectations. We apologize for the delay in having your room ready and for any inconvenience caused by the condition of our facilities. Your feedback is valuable to us and we will be taking this into consideration for future improvements. We hope you will consider giving us another chance in the future.
4.0分
家庭亲子
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Property management (Jackie) went above and beyond to ensure her staff were responsive to us. Any other criticism of the property is due to its age or physical limitations (no pool).
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酒店回复: Happy to hear that Jackie went above and beyond to make sure your stay was enjoyable. Thank you again for the score.
3.0分
其他
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There was no view of the beach from my room. Very disappointing. Their website would lead one to believe they were getting a beach view and the cost of the room was very excessive in my view. I did not have the breakfast, and I was provided with a coffee machine in my room, I just hope I wasn't charged extra for that..In the room, a $3.98 Snickers bar was $7.00. Just a bit over the line, don't you think. I loved the decor of surfing and the Privacy card was in the shape of a surfboard. They would not put my son's phone through to me. That night, a lovely desk attendant made a note on my file and the next day the call went through. First day was upsetting as he had to come to the hotel to see if I was ok.
房间很开阔，外卖能送到房门口
还不错，就是停车收费，每晚四十多刀~
这是踩坑最严重的酒店，定了2间双床房，办理入住时说只有大床房了，而且要加床还要加钱50美元，这不是黑店吗？毫无道理可言。房间的床非常软，第二天全身酸痛，不知道他凭什么能卖这么贵的价格。
酒店非常好
刚到的时候，这家酒店看起来很棒，但之后就有点乱了套。第一天晚上，我和妻子躺在床上闲逛。我们决定起床洗澡，不一会儿，妻子拉开被子，发现有虫子。我们通知了前台，维修人员和经理来到我们的房间，他们看了看后，决定给我们换房间并升级房间，给了我们 100 美元的抵用金，还把我们穿的所有衣服都干洗了。我觉得他们当时的反应非常得当。显然酒店员工也是如此。第二天，我和妻子出去了一整天。回来后，计划是准备吃预订的晚餐。我们走进去时，客房服务还没有来，我需要至少要几条新毛巾，这样我们才能洗澡。他们让我们确保门上没有挂着请勿打扰的标签，我们没有，我告诉他们，他们大部分时间都不在。40 分钟后，我们至少拿到了一些毛巾。我和妻子享用了一顿美味的晚餐，然后回到房间。我们又待了一会儿，房间里就弥漫着从地板上其他地方飘来的臭味。这又一次令人恼火，虽然不是酒店的错，但只是让我们的住宿体验更加糟糕。我们今天退房后，就再也没有收到经理的任何消息，尽管我们被告知他们会告知我们这些虫子是不是床虱。对于我和妻子来说，这真是一次令人失望的旅行。
我们新的本地度假胜地
一切都超出了我的预期。从入住到退房，服务都无微不至。尤其是前台Jackson的服务，从我入住的那一刻起就一直如此。我从事客服工作超过20年，我相信他是贵公司的宝贵财富，可以成为一名优秀的助理经理，并逐步晋升为经理。酒店维护良好，地理位置优越，提供各种服务，餐厅更是锦上添花。酒店还允许携带宠物，我们带着两只狗去庆祝我妻子的生日，结果我们又多住了一天，本来想多住几天，但不得不回家，按计划继续入住。
酒店非常棒，服务高效友好，设施便利，地理位置优越，步行即可到达亨廷顿市中心和海滩。代客泊车服务非常高效！入住体验非常棒！
不是在亨廷顿海滩住宿的好选择
远远低于我的预期
- 房间甚至在下午 5 点还没有准备好
- 大堂又小又暗。主入口很旧、很邋遢，不能算是四星级酒店
- 房间里有股难闻的霉味。我们需要经常打开窗户让新鲜空气进入房间
- 设施非常非常旧
Property management (Jackie) went above and beyond to ensure her staff were responsive to us. Any other criticism of the property is due to its age or physical limitations (no pool).
There was no view of the beach from my room. Very disappointing. Their website would lead one to believe they were getting a beach view and the cost of the room was very excessive in my view. I did not have the breakfast, and I was provided with a coffee machine in my room, I just hope I wasn't charged extra for that..In the room, a $3.98 Snickers bar was $7.00. Just a bit over the line, don't you think. I loved the decor of surfing and the Privacy card was in the shape of a surfboard. They would not put my son's phone through to me. That night, a lovely desk attendant made a note on my file and the next day the call went through. First day was upsetting as he had to come to the hotel to see if I was ok.