酒店回复: Thank you for taking the time to share your detailed feedback.We’re glad you enjoyed having a balcony and found the shuttle bus convenient. It’s also good to know that our front desk staff provided satisfactory service during your stay.We sincerely apologize for the negative experiences you had with our operator and the shuttle bus driver, as well as the inconvenience with the door card reader. This is not the level of service we aim to provide, and your comments have been shared with management to ensure these issues are addressed.Regarding the room, we apologize for the lack of privacy on the shared balcony, the dirty windows, and the average breakfast. Your feedback will help us review and improve both our housekeeping standards and breakfast variety.We appreciate your honesty and hope to have the opportunity to provide a smoother and more comfortable experience should you stay with us again.Kind regards,
酒店回复: Thank you for sharing your experience with us! We’re glad we could accommodate you at the last minute and provide a comfortable place to rest. It’s great to hear that you appreciated our convenient location near the rental car companies, as well as the clean, bright, and quiet room. We’re especially happy you had a good night’s sleep. We hope to welcome you back again in the future.
酒店回复: Thank you for sharing your feedback. We’re glad you found our location convenient and enjoyed the free shuttle, spacious rooms, and drink bar. We appreciate your note regarding toiletries and slippers, and we’ll take it into consideration to improve our guest experience. We hope to welcome you back in the future.
4.7分
高级特大床一室公寓
其他
免费接机：往返两次，不如日本
房间硬件：房间比较大，硬件条件很好
房间细节：插座上均有U口，没带转向插头也很方便充电
被子枕头：非常舒服
卫生环境：很新很干净
营养早餐：品种丰富，服务热情，很不错
服务不足：第二天回来，没有打扫，到前台询问被告知是cheap房间，只能给毛巾，很无语，差评
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酒店回复: Thank you for your feedback. We will be sharing this review with the rest of the team. We are sorry to hear about your room not being clean. We will advise the front office team to make sure that all guests should be informed what are the inclusions on their packages/ bookings. Thank you for staying with us. We will do our best to improve our services so you can experience our hotel better the next time. Kind regards,Mantra Melbourne Airport Management
房间大，卫生干净，装修和风格比较新，卫生间足够好用，离711几百米不远。最值得推荐得是他们的免费shuttlebus服务，如果在酒店住很多天可以无限次坐shuttlebus往返机场，打电话给酒店10分钟内到达，出发去机场在前台拿一张ticket再去接驳服务站，服务人员巨友好，墨尔本大冬天把我们暖到了。此外酒店还带了早餐，虽然是简单的西餐，酸奶是真的酸掉眼泪，但免费的还要什么自行车啊，总比没有强哇
我们定的房间有阳台挺好的 可以通风 但是是跟对门房间通用一个大阳台 中间没有隔断 有班车挺方便的 下飞机给酒店打电话（接线员态度差）然后从t2出去过一个小马路 在那里等班车有路标你挺好找的 班车开车老头态度差 酒店前台服务挺好的 还有就是如果晚上睡觉锁门的话 第二天开门一定记得打开锁 不打开的话 关门刷卡会刷不开 非常麻烦～屋内卫生还行吧 窗户特别脏 其他还好 早餐一般 连着两天一模一样
这个酒店第三次入住了，各大租车公司就在旁边100米处，这次唯一不满意的就是，不是很人性化，有些管理太死板，比如免费接送必须当天，换成其他日期不行
在网球赛期间找的酒店，这时候墨尔本的酒店费用超贵超贵，一千以下几乎找不到酒店住，临时找了这家在机场附近的，到墨尔本市中心很远，不过房间干净卫生，设施也挺新的，墨尔本市中心风景不错
超出预期诶！服务态度、房间设施、甚至还有免费的shuttle bus送往机场！在挑选机场附近酒店的话强烈推荐墨尔本机场Mantra入住！！
（房间什么的也比想象中新、大，很不错啦！前台的态度也超级好 - 对比悉尼机场Mantra好太多了🙇
因为错过了拿车时间，临时订了这间酒店过渡一下。周边都是租车公司步行可到达，房间干净、明亮、安静，晚上睡的很好。
还可以，位置离机场比较近，而且有摆渡车免费接送。房间挺大的，不过不配置牙膏牙刷拖鞋，这些需要自带。饮料吧还不错。
免费接机：往返两次，不如日本
房间硬件：房间比较大，硬件条件很好
房间细节：插座上均有U口，没带转向插头也很方便充电
被子枕头：非常舒服
卫生环境：很新很干净
营养早餐：品种丰富，服务热情，很不错
服务不足：第二天回来，没有打扫，到前台询问被告知是cheap房间，只能给毛巾，很无语，差评
靠近机场，有班车接送服务。员工很友好，房间大小合适而且干净。
位置很好，离机场非常近。接驳巴士很准时。