酒店回复: Dear GuestThank you for taking the time to share your experience with us.It is wonderful to hear that the size and layout of your Executive Apartment exceeded your expectations. Having a fully equipped kitchen and spacious living area can make travelling feel much more comfortable, especially after a long journey.We are sorry to hear that you did not receive the self-check-in information prior to your arrival. When bookings are made via third-party platforms such as Ctrip, we are unfortunately not always provided with direct guest contact details, which means we are sometimes unable to send check-in instructions ourselves.That said, we are so pleased that our Receptionist was still onsite and able to assist you personally. Being able to step in and help when needed is very important to us, particularly for guests arriving late after a long day of travel.We hope the rest of your time in Warrnambool was enjoyable, and it would be a pleasure to welcome you back again in the future.Kind RegardsNaomi SlapeFranchisee

酒店回复: Dear GuestReading your review truly made our day. Thank you so much for your beautiful comments.We are so happy to hear that the Chinese printed paperwork and Great Ocean Road map were helpful during your stay. Being able to assist in small ways that make travelling easier is something we genuinely enjoy.Your kind words about our friendly and patient service mean a great deal to us. Welcoming guests from all around the world is something we truly value, and we always aim to make every step of the experience as smooth as possible.It is also lovely to know that you enjoyed exploring Warrnambool and trying some of the nearby takeaway options close to the hotel.We hope you had a wonderful journey along the Great Ocean Road, and it would be a pleasure to welcome you back again one day.Kind RegardsNaomi SlapeFranchisee

酒店回复: Dear GuestThank you for your wonderful review. We are so glad to hear that you enjoyed your four-night stay with us and made good use of the fully equipped room. It is great to know that you appreciated the spacious balcony within your Executive Apartment.Having so many dining options nearby is certainly something our guests do enjoy, and we are pleased it added to your experience. Thank you for sharing some of your photos of your stay in Warrnambool. Your lunch at Pavillion Cafe looks delicious!Until next time,Kind RegardsNaomi SlapeFranchisee

酒店回复: Dear GuestThank you for sharing your feedback following your stay with us.We are pleased to hear your comments and also appreciate you highlighting where we can improve. While our bathrooms are designed with a simple style, we continue to look at ways to refresh and modernise.Regarding heating and cooling, all of our rooms are fitted with reverse-cycle air-conditioning. During winter in Warrnambool, the heating function is most commonly used, but please know that cooling is also available should you ever need it.We value your feedback and hope to have the opportunity to welcome you again, with a more comfortable experience.Kind RegardsNaomi SlapeFranchisee

酒店回复: Dear YajulisheThank you for taking the time to review your recent stay with us.We are so happy to hear that you all enjoyed your stay in one of our Three Bedroom Executive Apartments. They are really fantastic room types for families who are exploring the Great Ocean Road.Thank you for your feedback on the shower. We are actually investigating new shower heads for these rooms, and so will take your feedback into consideration.We hope that you enjoy the rest of your travels.Kind RegardsNaomi SlapeFranchisee

酒店回复: Dear GuestThank you so much for taking the time to review your recent stay with us.We love that you enjoyed your time in one of our Executive Apartments. These room types are certainly very good for people who are doing lots of travelling, as they have a full kitchen plus private laundry facilities.We always try and put our international guests on the ground floor as we anticipate the excess luggage that you might be travelling with!We hope that you enjoy the rest of your travels.Kind RegardsNaomi SlapeFranchisee

酒店回复: Dear GuestThank you for taking the time to share your feedback following your stay with us.We really appreciate your comments regarding bed comfort. This is something we receive regular feedback on, as comfort is such a personal preference. Most of our guests find our beds very comfortable, however we understand that others may prefer a firmer or softer feel depending on what they are used to at home.We are glad to hear that our location was a highlight for you and that you enjoyed having plenty of restaurants and cafes close by and easy to access. We are very lucky here in Warrnambool to have such a great range of food options, all just metres from the front of the hotel.Thank you again for your feedback, and we hope to welcome you back again in the future.Kind RegardsNaomi SlapeFranchisee

酒店回复: Dear GuestThank you for taking the time to review your recent stay with us.We are so happy to hear that you really enjoyed your stay in one of our Executive Apartments.Our team do a great job in presenting the rooms to the high standard that they are, and to keep them so clean and well-maintained.We hope to welcome you back again in the future.Kind RegardsNaomi SlapeFranchisee

酒店回复: Dear bowman008Thank you so much for your review, following your recent stay with us.We are glad to hear that you enjoyed your time in one of our Executive Apartments that come with a full kitchen to enable some 'home cooking'. Otherwise, as you say, the restaurants and cafes are conveniently just metres from the hotel should you wish to eat out instead. We hope that you enjoy the rest of your travels.Kind RegardsNaomi SlapeFranchisee

酒店回复: Dear RenxiankamaThank you so much for taking the time to review your recent stay with us.It is great that you appreciated our central CBD location, and us being walking distance to the local restaurants, cafes and shops.We hope that you enjoy the rest of your travels!Kind Regards,Naomi SlapeFranchisee