酒店回复: Hi HuQin,Thank you for your wonderful review! We are glad to hear you enjoyed the amenities and location of Punthill Knox and cannot wait to welcome you back in the future!Kind Regards,The Punthill Knox Team
酒店回复: Hello Michelle,Thank you so much for sharing your feedback with us. We truly apologize for the issues you encountered during your stay. Unfortunately, we were unable to offer an upgrade, but please know you were assigned to the best-available room in the category you booked.We sincerely apologize for the missing wine and towels. We are actively addressing these concerns to ensure they don’t happen again in the future.Thank you for your patience and understanding, and we hope to have the chance to welcome you back for an improved experience next time.
酒店回复: Hi Chato,Thank you for taking the time to review your stay. As you've noted, the one and two bedroom apartments do only have air-conditioning units in the living room, however we do have floor fans available on request for your next stay.Kind Regards,
酒店回复: Thank you for your continued trust in us. We’re delighted to hear that your second stay was just as enjoyable as your first. It’s wonderful that you found the apartment clean, comfortable, and well-equipped for a long-term stay. We would be honored to welcome you again next year and look forward to hosting you once more.Warm regards,Punthill Knox Team
酒店回复: Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that you found our apartment well-located and appreciated the helpfulness of our staff. We apologize for the inconvenience you faced with the after-hours entrance, but we're glad to know our team was able to assist you promptly. We truly appreciate your understanding and are grateful for your positive feedback. We look forward to welcoming you again on your next stay.
酒店回复: Hi Mel,Thank you very much for providing your feedback.We're delighted to see you enjoyed your stay with us. We are currently going through the process of upgrading our TVs so some rooms have smart TVs and some are yet to be upgraded. We've updated your guest profile to note your preference for next time.We look forward to welcoming yo back again soon!
2.0分
商务出差
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翻译提供方：Google
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第一次也是唯一一次入住。V 对 ******* 旅行者的评分感到惊讶。这家酒店很糟糕。到达时没有指示停车的地方，办理入住时没有停车的地方，停车费每晚 20 美元！第一个房间闻起来潮湿难闻。第二个房间是繁忙的道路，闻起来像旧香烟。冰箱发出噪音，尽管里面什么都没有冷，当关掉时，装满冰的冰柜融化了。唯一好的是接待员 April 很可爱
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酒店回复: Hi Jessica,Thank you for sharing your feedback on your recent stay. We're sorry to hear that your experience did not meet expectations, especially regarding the parkingand room comfort.We'll be sure to pass on your kind words to April.Your feedback is valuable to us, and we will use it to make the necessary improvements. We hope you'll consider giving us another chance in the future.
酒店回复: Thank you for your feedback on Punthill Knox, We’re sorry to hear about the noisy aircon, sound insulation, and mattress comfort. We’ll look into these issues to improve your experience. We appreciate your comments and hope to make your next stay more comfortable.
酒店回复: We’re thrilled to hear that you found the accommodation well-equipped and that our staff made a positive impact during your stay. We’re also glad you were able to enjoy the nearby shopping centre and the beautiful nature walks and attractions in the area. It’s always a pleasure to hear when our guests feel at home with us. We hope to have the opportunity to welcome you back in the future.
4.0分
其他
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我扣了一颗星，因为我预订的房间的空调坏了。
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酒店回复: Hi Kenichi,Thanks for your review! We are glad you had a great stay and can confirm we have since resolved the problem with the AC unit, we apologise for any inconvenience this may have caused.Kind Regards,The Punthill Knox Team
房间东西很齐全，可以自己煮东西吃，周边购物中心，公交车站，便利店等都很方便！天气太冷了，晚上也没啥人，房间有点噪音，靠近马路的原因。
不太好
我没有得到我的黄金会员资格的免费葡萄酒，前台在晚上 7 点关闭，尽管其他地方似乎都在晚上 8 点关闭。我的房间里没有毛巾，电视也坏了。我试图在晚上 7:30 去健身房，但健身房关门了，尽管他们营业到晚上 8 点。
太热了
总体来说，这里不错。可惜我们到达的那天气温是 37 度，空调只能给客厅/厨房降温。卧室没有空调，也没有风扇，冷气根本进不去，所以我们第一晚几乎没睡。幸运的是，第二天气温变凉了，第二天晚上我们睡得好。卧室急需风扇。
这是我第二次入住这家酒店，干净舒适。洗衣机、洗衣粉、烘干机、晾衣绳、厨房用具、餐具、洗漱用品等一应俱全，步行即可到达购物中心，所以我认为这是一家适合长期入住的酒店。明年我还想再来住。
很棒的公寓/酒店，工作人员很棒，乐于助人，位置也很好。唯一的问题是有几次我在营业时间后无法进入酒店，因为入口打不开，但工作人员反应迅速，帮我解决了问题。我一定会再次入住。谢谢
他们需要将电视更新到当今的标准。有些电视虽然是数字电视，但不是高清电视，而且我还没有见过智能电视。他们住的地方并不便宜，所以我希望他们能做得更好。
第一次也是唯一一次入住。V 对 ******* 旅行者的评分感到惊讶。这家酒店很糟糕。到达时没有指示停车的地方，办理入住时没有停车的地方，停车费每晚 20 美元！第一个房间闻起来潮湿难闻。第二个房间是繁忙的道路，闻起来像旧香烟。冰箱发出噪音，尽管里面什么都没有冷，当关掉时，装满冰的冰柜融化了。唯一好的是接待员 April 很可爱
我房间的空调噪音很大，而且直接吹到床上。开着空调我很难入睡。隔音效果很差，半夜都能听到隔壁的谈话声。床垫太软了。
很棒的住宿。有您需要的所有便利设施，让您感觉宾至如归。工作人员乐于助人且友好。街对面就是一个大型购物中心。该地区有无数的丛林步道和自然景点。
我扣了一颗星，因为我预订的房间的空调坏了。