Room clean, spacious and staff helpful and courteous. Tried room service for breakfast, enjoyed eating with my wife celebrating her birthday.
2.0分
商务出差
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It was definitely a case of a series of unfortunate events. It was more the handling of the events by the staff, and in the end I gave up. I arrived and there was a smoke alarm beeping, I advised reception to be told another guest had also informed them. Maintenance however couldn’t find it, and went home not fixing it. It took the other guest to video said beeping and eventually we moved rooms at 9.30pm. Unfortunately for me, I found myself in a room where the shower periodically spat out water, I tried emptying the shower head to no avail and so the night was indeed sleepless. Add into that that I was over charged by £20 by the restaurant with staff with zero personality and had to receive a refund. I doubt I will stay at this overpriced hotel again. I stay at a lot of hotels, in 20 years I have rarely complained. The only member of staff who seemed to care and help was the food & beverage manager. Nice man.
5.0分
其他
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The stay was wonderful, just needed to relax.
Please advise customer of other fees which they will need to pay. So if using this platform you will need to pay for the sauna and swimming pool and steam room it is not included. Also advise customers they will need to pay a £50 holding fee, which you are told you get back.
2.0分
情侣出游
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Didnt use the bar. Very limited menu, scrambled eggs not cooked long enough. None disabled people parking in designated blue badge areas.
Need someone to walk the carpark and issue fines to non blue badge holders.
1.0分
其他
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My car has been vandalised and was an attempted break in, this will cost me hundreds. The hotel staffs intial reaction.....we are not liable for any damage in our carpark.
This hotel is not safe and is aware of issues.
4.0分
其他
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Overall the hotel was lovely. The staff were friendly and helpful. The room was cosy and comfortable.
If I had to say anything negative the spa looked a little tired and could use a re vamp.
However this would not stop us from returning for another stay
We were here for a wedding nearby so it was nice and convenient for that.It would be good next time to have more time to enjoy the hotel and its surroundings
非常好，很不错的地方。
位置不错，停车位充足，很容易找到。令人失望的是，房间里没有无线网络，也没有网络信号。休闲设施维护不善，按摩浴缸在网站上没有说明就坏了，蒸汽房在我们入住的两天中有一天无法使用。房间灯光不足。双人床有点小。前台两位工作人员都很棒，非常礼貌热情。
我本来想给这家酒店三星，但因为出色的客户服务，所以给了四星。所有员工都彬彬有礼、热情周到，而且显然接受过非常专业的培训，因为他们总是乐于助人，无论是酒吧关门后帮忙拿饮料，还是批准延迟入住。酒店环境优美，干净整洁。不过，按摩浴缸坏了，有点令人失望。浴室里的热毛巾架也打不开。早餐很美味，但作为一家四星级酒店，素食选择和糕点种类可以再丰富一些。酒店提供自行车租赁服务，非常方便，也为酒店增添了一份贴心。
房间温馨舒适，装饰精美。总的来说，这是一次愉快的住宿体验。
住宿体验极佳，第一晚食物美味，第二晚略逊一筹。酒店建筑古老而美丽，房间现代，设施一流，停车方便，员工非常乐于助人。
Room clean, spacious and staff helpful and courteous. Tried room service for breakfast, enjoyed eating with my wife celebrating her birthday.
It was definitely a case of a series of unfortunate events. It was more the handling of the events by the staff, and in the end I gave up. I arrived and there was a smoke alarm beeping, I advised reception to be told another guest had also informed them. Maintenance however couldn’t find it, and went home not fixing it. It took the other guest to video said beeping and eventually we moved rooms at 9.30pm. Unfortunately for me, I found myself in a room where the shower periodically spat out water, I tried emptying the shower head to no avail and so the night was indeed sleepless. Add into that that I was over charged by £20 by the restaurant with staff with zero personality and had to receive a refund. I doubt I will stay at this overpriced hotel again. I stay at a lot of hotels, in 20 years I have rarely complained. The only member of staff who seemed to care and help was the food & beverage manager. Nice man.
The stay was wonderful, just needed to relax.
Please advise customer of other fees which they will need to pay. So if using this platform you will need to pay for the sauna and swimming pool and steam room it is not included. Also advise customers they will need to pay a £50 holding fee, which you are told you get back.
Didnt use the bar. Very limited menu, scrambled eggs not cooked long enough. None disabled people parking in designated blue badge areas.
Need someone to walk the carpark and issue fines to non blue badge holders.
My car has been vandalised and was an attempted break in, this will cost me hundreds. The hotel staffs intial reaction.....we are not liable for any damage in our carpark.
This hotel is not safe and is aware of issues.
Overall the hotel was lovely. The staff were friendly and helpful. The room was cosy and comfortable.
If I had to say anything negative the spa looked a little tired and could use a re vamp.
However this would not stop us from returning for another stay
We were here for a wedding nearby so it was nice and convenient for that.It would be good next time to have more time to enjoy the hotel and its surroundings