酒店回复: Dear Marshall,Thank you for taking the time to provide feedback on your recent experience with us. On behalf of our team, I apologise that on this occasion we did not meet expectations. We will be sure to address the feedback you have provided, and we thank you for raising these issues to our attention. We wish you safe travels.Kind RegardsJack DaltonHotel ManagerBest Western Sanctuary Inn Tamworth
酒店回复: Dear Virginia,Thank you for taking the time to provide feedback on your recent experience with us. On behalf of our team, I apologise that on this occasion we did not meet expectations. We will be sure to address the feedback you have provided, and we thank you for raising these issues to our attention. We wish you safe travels.Kind RegardsJack DaltonHotel ManagerBest Western Sanctuary Inn Tamworth
5.0分
情侣出游
The room was well thought out and very nicely presented as well as being clean.
Reception staff were great.
2.0分
情侣出游
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Room heating did not work. They offer a room change but they managed to get heating working aftet a while.
Bed was clean, but was made up in very strange manner forcing us to remake the bed ourselves to even being able to get into bed.
Wanted a cup of tea/coffee but no cutlery except a single knife, no teaspoon, and the tea/coffee/sugar sachets just enough for one cup each, and were not topped up when room serviced.
When we returned the next day for a booked 2nd night, we were locked out, forcing yet another trip to reception.
Had stayed at this property previously, and quite happy then, but thus stay will give us 2nd thoughts of staying there again.
Staff reasonably helpful and friendly, but other issues forced a poor rating. Overall not a good experience.
1.0分
商务出差
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I have stayed at this property previously and was upgraded to a premium room which was quite nice, as a result of repair work taking place around the hotel.
Based on the level of cleanliness I had assumed that the standard rooms would be basic but equally clean and tidy. This was not the case - standard room was terrible. Stained and damaged furniture, curtains stained and discoloured, kettle was full of rust, cutlery was dirty. Overall, far below other, cheaper hotels in town.
I raised my concerns with front of house who were most helpful and was upgraded to a premium room, which appeared quite good initially, but the more you look, the more you see amiss.
I won't be back.
4.0分
其他
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Picked here as it has pet friendly rooms. Great location close to city centre and a Woolies. Helpful and friendly front desk staff and a good continental breakfast. Highly recommend if you are travelling with a furry family member.
我们很享受房间升级和抵达时获赠的饮品。前台和餐厅的服务热情周到，充满了浓郁的澳大利亚乡村风情。房间宽敞，虽然位于主干道旁，但完全没有外界噪音的干扰。
这家汽车旅馆非常适合临时出行的旅客，员工友好，房间干净，还贴心地提供免费薯片和水。
房间和照片不符。房间本身的窗帘很脏，从栏杆上掉下来，根本就不是遮光窗帘。家具也不配套，床头柜也摇摇晃晃。屋顶上有个服务孔，半塌了。我付了钱订了一张大床，结果只订了一张双人床。浴室的瓷砖从墙上脱落，门框有裂缝，浴缸/淋浴间里，一块廉价的塑料窗帘挂在生锈的淋浴栏杆上。浴缸/淋浴间没有扶手或台阶，进出肯定很危险。酒店承诺会提供一流的生活用品，但最终也没提供，不过沐浴露和洗发水、洗手液都一样好用。
入住时，我受到了热情接待，但之后就没打算去餐厅，所以我们去了马路对面的Rydges酒店，那里的员工和体验完全相反。
一共花了我414美元。离开这个地方——去 Rydges 酒店。
维护很差。入住时没有毛巾和纸巾，窗帘破损，踢脚板脏兮兮的，马桶座圈破损，淋浴玻璃底部积聚了肥皂残留物，雨淋式花洒喷头上积聚了某种物质使其褪色，所以我们改用了普通的花洒，而且淋浴排水管看起来很脏。
性价比很低，一晚的房费差不多相当于在班达伯格一家很棒的酒店住两晚。
优点是餐厅不错。食物和服务都很棒。
那里吵得简直难以想象。我再也不会住这里了。如果不是交通拥堵，那就是其他客人。我建议你省下钱，另找一家住。
至少需要彻底清洁或翻新一下。装修陈旧。噪音大。电器功能不全。
The room was well thought out and very nicely presented as well as being clean.
Reception staff were great.
Room heating did not work. They offer a room change but they managed to get heating working aftet a while.
Bed was clean, but was made up in very strange manner forcing us to remake the bed ourselves to even being able to get into bed.
Wanted a cup of tea/coffee but no cutlery except a single knife, no teaspoon, and the tea/coffee/sugar sachets just enough for one cup each, and were not topped up when room serviced.
When we returned the next day for a booked 2nd night, we were locked out, forcing yet another trip to reception.
Had stayed at this property previously, and quite happy then, but thus stay will give us 2nd thoughts of staying there again.
Staff reasonably helpful and friendly, but other issues forced a poor rating. Overall not a good experience.
I have stayed at this property previously and was upgraded to a premium room which was quite nice, as a result of repair work taking place around the hotel.
Based on the level of cleanliness I had assumed that the standard rooms would be basic but equally clean and tidy. This was not the case - standard room was terrible. Stained and damaged furniture, curtains stained and discoloured, kettle was full of rust, cutlery was dirty. Overall, far below other, cheaper hotels in town.
I raised my concerns with front of house who were most helpful and was upgraded to a premium room, which appeared quite good initially, but the more you look, the more you see amiss.
I won't be back.
Picked here as it has pet friendly rooms. Great location close to city centre and a Woolies. Helpful and friendly front desk staff and a good continental breakfast. Highly recommend if you are travelling with a furry family member.