3 of us had booked 2 rooms at this hotel as we were attending a concert close by. Arrived at the hotel booked through Booking. Com to check in at 4.30 to find all doors locked, sign said if locked go to reception at hotel next door Star Anglia, this was also locked. A random lady (guest?) came into view in the Globe and said she’d call them, she then said he’d told her no check ins for the day. I rang & he said I’m coming over I’ll be 2 minutes. When he arrived and unlocked doors he let us in & checked the computer confirming no booking, despite me showing him my confirmation & that the £ has been collected from my bank. I then spent 30 minutes on hold to *********** to try to sort out the problem. By the time I got through another lady turned up (manager?) and within seconds she found the booking and said I’ve upgraded you. We were then shown into rooms in the Star Anglia. These rooms were really nice and roomy and looked fairly new. Breakfast was however supposed to be served in the Globe, but when we went over the next morning again it was all locked up but our key cards opened the main door. No sign of any staff/guests, no sign of breakfast, so went to a nearby pub for food. We were shocked at the sight of broken furniture etc I’m so glad we ended up next door. Tbh if we’d had rooms in the Globe I’m not sure we’d have stayed. It’s very run down, dirty & smelly. Very strange set up no staff in reception whenever we went in or out. Would have rated 1 star but our alternative room ended up being very nice.
我们花了 80 英镑，觉得它在网上看起来不错，但如果你急需睡觉，这种地方应该收 20 英镑，基本上就是“住处”……位置和停车场是唯一可取之处。我们预订了一张双人床，但当我们进去时发现它是两张单人床拼在一起的，还有一条不够大的羽绒被。窗帘上有洞，衣帽钩悬在墙上，墙上有松散的电缆。最令人失望的是浴室，它的墙是 360° 塑料的，很小，看起来像一个带淋浴的移动厕所......我投诉了，“夜间门房”告诉我们？我们永远不会从业主那里拿回我们的钱，他们似乎有很多投诉。他们给了我们马路对面另一家酒店的房间，那家酒店肯定没那么糟糕......但也不是特别好。
不推荐。糟糕的体验。而且晚上10点后没有礼宾服务。基本上，酒店就这么闲置着，没有工作人员。什么都没有。真不知道如果晚上发生火灾该怎么办。住宿条件太差。淋浴没水。没人投诉。电话也没人接。这家酒店应该关门。
我们住在这里是为了方便，因为第二天早上我们要早点出发参加一个活动。办理入住时，他们给了我们钥匙卡（这感觉像是在警告我们酒店到处都有摄像头，我知道大多数酒店都有摄像头，但我入住时从来没有人告诉我这个？！）卧室本身很大，但是窗帘上有洞，台灯没有灯泡，浴室很小，这些都让这 80 英镑的住宿感觉不太舒服，更像是在浪费钱。我们楼上的房间整晚都能听到踱步和砰砰的声音，我说整晚是指从傍晚一直到我们早上 7 点退房，我们在晚上 11 点打电话给夜间门房（可能是想让他们把砰砰的声音调小一点），他被告知“很惊讶他们还没出去”。当他们最终离开时，在楼梯间发出巨大的响声，我们好不容易睡了 2 个小时，却又被他们在房间里轰隆隆的声音吵醒，心想好了他们出去了，会上床睡觉的。哦不，我们的想法是多么错误！！最糟糕的是，整个不眠之夜，他们竟然在凌晨 4 点喊着“阿尔菲”......他们下楼去找他们，因为那是一个闷热的夜晚，窗户开着，我们不得不听着他们兴奋的聊天，我试图关上窗户，但窗户根本关不上。我们想尽一切办法，用耳机和更大声的电视来隔绝楼上房间的噪音，但我建议任何想要低头的人，不要浪费你的钱。房间根本不隔音，如果有什么问题的话，那就是我住在这里感觉不安全和不舒服。我想你应该能猜到......我们不会再来了！如果你想找一个免费停车场，他们确实有一个。
3 of us had booked 2 rooms at this hotel as we were attending a concert close by. Arrived at the hotel booked through Booking. Com to check in at 4.30 to find all doors locked, sign said if locked go to reception at hotel next door Star Anglia, this was also locked. A random lady (guest?) came into view in the Globe and said she’d call them, she then said he’d told her no check ins for the day. I rang & he said I’m coming over I’ll be 2 minutes. When he arrived and unlocked doors he let us in & checked the computer confirming no booking, despite me showing him my confirmation & that the £ has been collected from my bank. I then spent 30 minutes on hold to *********** to try to sort out the problem. By the time I got through another lady turned up (manager?) and within seconds she found the booking and said I’ve upgraded you. We were then shown into rooms in the Star Anglia. These rooms were really nice and roomy and looked fairly new. Breakfast was however supposed to be served in the Globe, but when we went over the next morning again it was all locked up but our key cards opened the main door. No sign of any staff/guests, no sign of breakfast, so went to a nearby pub for food. We were shocked at the sight of broken furniture etc I’m so glad we ended up next door. Tbh if we’d had rooms in the Globe I’m not sure we’d have stayed. It’s very run down, dirty & smelly. Very strange set up no staff in reception whenever we went in or out. Would have rated 1 star but our alternative room ended up being very nice.