酒店回复: Hi There,Thank you so much for your wonderful review! We’re thrilled that you and your family enjoyed our convenient location and the nearby dining and shopping options. It’s fantastic to hear that our front desk staff and restaurant added to your positive experience, and we’re especially delighted that the kids said this was the best hotel of your Australia trip. We look forward to welcoming you all back on your next visit.Warmest Regards,BrookeFront Office Manager

酒店回复: Hi There,Thank you for your wonderful review! We’re delighted to hear you enjoyed our excellent cleanliness, central location, and the nearby restaurants and attractions. It’s great to know you had such a positive experience, and we truly appreciate your recommendation. We look forward to welcoming you back to Rydges World Square soon!Warmest Regards,BrookeFront Office Manager

酒店回复: 您好！ 感谢您抽出时间分享您的入住体验。我们很高兴得知您觉得我们酒店位置便利，靠近唐人街、中央商务区和机场，并且您在入住期间对舒适的床铺和前台工作人员的热情服务表示赞赏。 很遗憾，您的入住体验未能达到预期。对于您在清洁度、无线网络和服务响应方面遇到的问题，我们深表歉意。您所描述的情况没有达到我们力求达到的标准，我们已将您的反馈告知客房部和前台团队，以便立即审核并改进。 我们非常重视您的诚实评论，因为它们有助于我们发现需要改进的地方。我们致力于改进，并希望未来有机会再次为您提供更美好的体验。 此致， Brooke 前台经理

酒店回复: Hi There,Thank you so much for your detailed review! We're glad to hear you enjoyed our central location near Museum Station, as well as the convenience of having shops and restaurants nearby. It's also great to know that our front desk team made a positive impression and that you found the room spacious and clean.We appreciate your feedback regarding the mattress and amenities. We're sorry to hear the bed wasn't quite to your comfort preference — we understand how important a good night's sleep is. Your note about the toothbrush and toothpaste is helpful as well, and we'll make sure it's clearly communicated in our listings that these items are not provided.Thanks again for staying with us, and we hope to welcome you back on your next visit to the area!Warmest Regards,BrookeFront Office Manager

酒店回复: Hi Kelisix,Thank you so much for your kind and thoughtful review! We're delighted to hear that you enjoyed our convenient location near Chinatown and the variety of dining options in the area — and yes, having Coles just downstairs is definitely a guest favourite!We're especially glad our team at the front desk could assist with your room switch and help make your five-night stay more comfortable. Your recognition means a lot, and we'll be sure to pass on your thanks to the team.While our hotel may not be brand new, we're happy you found it clean, quiet, and a great value. We truly appreciate your feedback and hope to welcome you back again in the future!Warmest Regards,BrookeFront Office Manager

酒店回复: Hi There,Thank you for sharing your feedback. We’re pleased to hear you appreciated our convenient location near QVB and the variety of nearby restaurants. It’s also great to know our front desk team was friendly and helpful during your stay.We’re sorry to hear about the cleanliness issues and the inconsistency with the shower temperature. Your comments have been shared with our housekeeping and maintenance teams so we can improve.We appreciate your honest feedback and hope to provide you with an even better experience in the future.Warmest Regards,BrookeFront Office Manager

酒店回复: Greetings from Rydges World Square!Thank you for taking the time to share your feedback.We’re absolutely delighted to know your stay left such a strong impression. Creating a welcoming atmosphere and maintaining high standards across the hotel is something our team takes great pride in, so it’s rewarding to hear this resonated with you. Our central location is designed to make exploring Sydney effortless, and the added convenience of having Coles right downstairs certainly makes longer or business stays that much easier. We’d love the opportunity to welcome you back for another seamless and memorable visit.Kind Regards,YashAssistant Front Office Manager

酒店回复: 您好，Skinnynic， 感谢您在近期入住后抽出时间分享您的反馈。 我们很高兴得知您觉得我们酒店位置便利，交通便利，但我们也非常遗憾地得知，您在入住期间的其他方面未能达到预期。对于淋浴间问题以及房间附近通风口散发出的异味给您带来的不便，我们深表歉意。这显然不符合我们一贯的规范，我们理解这对您来说是多么令人沮丧和不适。 此外，我们非常遗憾地得知，您的问题没有得到应有的关注和重视。您的体验已告知我们的管理层和前台团队，以便我们立即跟进并改进。 请知悉，我们正在积极解决这些维护和服务问题，以确保为所有未来的客人提供更好的体验。 感谢您的坦诚评论——它们帮助我们成长和进步。如果您再次光临本地区，我们将非常高兴有机会再次欢迎您，并为您提供更舒适的住宿体验。 此致， 布鲁克 前台经理

酒店回复: Hi Pangjuyuangungun,Thank you for your lovely review! We're so pleased to hear that you enjoyed our prime location near the CBD and Chinatown—it's great for both exploring the city and joining local tours. We're also happy to hear the convenience of hotel pickup added to your experience. It’s always a pleasure to welcome frequent travelers, including many airline crew members. We appreciate your kind words and look forward to your next stay with us!Warmest Regards,BrookeFront Office Manager

酒店回复: Hi There,Thank you so much for your wonderful review and for rating your stay so highly!We're delighted to hear that you enjoyed our convenient location, spacious rooms, and friendly service. It's always a pleasure to know that our guests had a comfortable and enjoyable experience.We appreciate your feedback regarding the in-room amenities. While we do follow local sustainability practices that may limit the provision of certain disposable items, we understand the importance of convenience and will certainly consider your comments as we look to enhance our guest experience.It means a lot to us that you would choose to stay with us again, and we look forward to welcoming you back on your next visit to Sydney!Warmest Regards,BrookeFront Office Manager