酒店回复: Hi Stephen, thankyou for taking the time to leave a review. I am glad to hear your small reservation issue was dealt with quickly and efficiently by our team here. Very pleased to hear your enjoyed both visits to the restaurant. We hope to see you again soon.
4.0分
其他
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The room was clean, towels and linens of decent quality. There was some mould around the shower tray. The room wasn’t anything outstanding for the price. The breakfast was average, there didn’t seem to be enough staff to clear tables and serve which lead to a long wait for hot drinks and food. The buffet cold items and juice were slow to be topped up. Staff were polite.
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酒店回复: Dear Gary,Thank you for taking the time to share your feedback. We're glad to hear you found the room clean and appreciated the quality of the towels and linens, as well as the politeness of our staff.We’re sorry to learn that certain aspects of your stay did not meet your expectations. Your comments regarding the room and the breakfast service delays have been noted, and we’re actively addressing these issues with our housekeeping and restaurant teams to ensure improvements are made.We truly value constructive feedback like yours, as it helps us to continue improving the experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.Kind regards,
4.0分
情侣出游
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An excellent stay in a beautiful venue, the receptionist was simply outstanding in every way, engaging, professional, funny, and couldn't do enough for you, a terrific advert for the hotel and one of the main reasons we'll be going back soon
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酒店回复: Dear Andrew,Thank you so much for your fantastic feedback!We’re thrilled to hear you enjoyed your stay and that our receptionist made such a positive impression. It’s wonderful to know their professionalism, warmth, and sense of humour stood out — we’ll be sure to pass your kind words along!We look forward to welcoming you back very soon.
3.0分
商务出差
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Decent hotel, thought it needed some modernisation considering it’s a 4 star hotel. The front desk was nearly empty most of the time, so need to go and search for people when I needed help.
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酒店回复: Thank you for the review, unfortunately because you arrived so late to check in our receptionist had finished her shift for the day. Thanks
3.0分
商务出差
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When I arrived at 8pm after a long journey, I was advised by reception that the kitchen woudl be open until 9:15pm. Unfortunately this was not the case and it closed at 8pm which meant that I could not have dinner, although I was offered a packet of crisps! The room was clean, but the net curtains were torn. Breakfast was nice, but overall the stay was not as enjoyable as it could have been.
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酒店回复: Thankyou for taking the time to leave this review, I am very sorry to hear you were given the incorrect information regarding our restaurant timings. I have also passed over the information regarding the net curtains in your room to ensure this does not happen again. We hope you give us a chance to do better next time, should you return to us.
5.0分
其他
Friendly helpful staff. Lovely room, lovely lounge and bar area.
And enjoyed staying in such a beautiful village
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酒店回复: Thankyou for taking the time to leave this lovely review Caroline! I will pass over your feedback to all the staff, we are glad you enjoyed your stay with us and hope to welcome you back again soon.
4.0分
情侣出游
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Our room was 23. Very noisy. We paid quite a bit for the room but felt it wasn’t worth it. The furniture was dated. No hair dryer in room. The room was in the old part of the hotel. The wedding venue part was beautiful, as was the lobby. There were negatives but overall I would stay here again. Just in a different part of the building
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酒店回复: Thankyou for taking the time to leave us a review. I am sorry to hear you had a few issues during your stay with us which could of been easily resolved on site. We hope to see you again soon where we can show you our usual high standard here at The Croft.
5.0分
其他
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Great overnight stay
Fab overnight stay at The Croft Darlington
The staff and service excellent. Made so welcome ,nothing a trouble to Amy
Def go again
Thank you 🤓
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酒店回复: Hi Jean Thank you for taking the time to send a wonderful review regarding your recent stay. I am so pleased you enjoyed your stay and will personally mention your kind comments to all the staff.
5.0分
商务出差
Happy customer
Staff were helpful room was comfortable and my evening meal and breakfast was very tasty will certainly stay again
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酒店回复: Dear Gillian, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kindest Regards, The Croft Hotel Reception Team
3.0分
其他
The WIFI was not good and could not get connected at all. Made trying to work from a lovely location difficult.
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酒店回复: Hi Gabrielle, Thank you for your review we do appreciate your feedback. We do apologise that were not able to connect to the internet during your stay. We were without BT internet for approximately 24 hours which was an external issue out of our control. We do hope this does not prevent you from staying with us in the future. Kind Regards The Croft Hotel Reception Team
住在这里。这是一家不错的酒店。
我原来的房间出了点问题，没什么大问题。我很高兴问题得到了解决，但入住人员立即帮我换到了更好的房间。所有员工都很友好，乐于助人。食物很棒，晚餐和早餐都很棒。
还会再来这里住。
The room was clean, towels and linens of decent quality. There was some mould around the shower tray. The room wasn’t anything outstanding for the price. The breakfast was average, there didn’t seem to be enough staff to clear tables and serve which lead to a long wait for hot drinks and food. The buffet cold items and juice were slow to be topped up. Staff were polite.
An excellent stay in a beautiful venue, the receptionist was simply outstanding in every way, engaging, professional, funny, and couldn't do enough for you, a terrific advert for the hotel and one of the main reasons we'll be going back soon
Decent hotel, thought it needed some modernisation considering it’s a 4 star hotel. The front desk was nearly empty most of the time, so need to go and search for people when I needed help.
When I arrived at 8pm after a long journey, I was advised by reception that the kitchen woudl be open until 9:15pm. Unfortunately this was not the case and it closed at 8pm which meant that I could not have dinner, although I was offered a packet of crisps! The room was clean, but the net curtains were torn. Breakfast was nice, but overall the stay was not as enjoyable as it could have been.
Friendly helpful staff. Lovely room, lovely lounge and bar area.
And enjoyed staying in such a beautiful village
Our room was 23. Very noisy. We paid quite a bit for the room but felt it wasn’t worth it. The furniture was dated. No hair dryer in room. The room was in the old part of the hotel. The wedding venue part was beautiful, as was the lobby. There were negatives but overall I would stay here again. Just in a different part of the building
Great overnight stay
Fab overnight stay at The Croft Darlington
The staff and service excellent. Made so welcome ,nothing a trouble to Amy
Def go again
Thank you 🤓
Happy customer
Staff were helpful room was comfortable and my evening meal and breakfast was very tasty will certainly stay again
The WIFI was not good and could not get connected at all. Made trying to work from a lovely location difficult.