酒店回复: Dear Valued GuestWe’re delighted to hear that you found our rooms spacious, our facilities practical, and our team friendly and welcoming. Providing great value for money and a comfortable stay is always our goal, so it’s wonderful to know we met your expectations.We appreciate your feedback about the hotel being a bit hard to find. We understand how important a smooth arrival experience is, and we will look into ways to improve our directions and signage to make it easier for future guests.Warm Regards,Ray Ng | Duty Manager

酒店回复: 尊敬的客人： 感谢您的反馈，对于您的体验，我们深感抱歉。对于浴室的清洁问题，我们深表歉意。我们正在立即与客房服务团队沟通，以确保此类事件不再发生。 对于退房前造成的提前打扰，我们深表歉意。这种情况本不该发生，我们将提醒HSK员工今后遵守指定的退房政策。 感谢您向我们反映这些问题，我们将以此为契机进行改进。如果您愿意进一步讨论，请随时直接联系我们。 此致， Alessa 前台经理

酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback. We are truly sorry to read about your disappointment and the many aspects of your stay that did not meet your expectations.Firstly, please accept our sincere apologies that no one followed up with you regarding the concern you raised during your stay. This is not the level of communication we expect from our team. We did, in fact, conduct an internal investigation and spoke directly with the staff member involved. After reviewing the situation, it became clear that there was a genuine misunderstanding. The comment you overheard was not directed at you or your family, but related to a separate operational matter at the time. That said, we completely understand how the remark could have been perceived, and we are very sorry for the distress this caused you. We take any suggestion of discriminatory behaviour extremely seriously, and we appreciate you bringing this to our attention.We also apologise for the maintenance and housekeeping issues you experienced, including the slow-draining sink, weak shower pressure, and the room not being serviced to an acceptable standard. These matters fall short of the standards we strive to uphold, and your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action.Regarding breakfast, we regret that the selection did not meet your expectations. Guest feedback is important in helping us evaluate and improve our offerings.We are also sorry that you felt uncomfortable in the surrounding area. While our location is popular for its proximity to the Enmore Theatre and the vibrant local dining scene, we understand that perceptions of neighbourhoods can vary, and we regret that you did not feel at ease.We genuinely regret that your stay did not reflect the positive experiences you had elsewhere in Australia. Your feedback is taken seriously and will be used to improve both our service standards and our follow-up communication.Warm regards,Kwabena FrimpongAssistant Front Office Manager

酒店回复: Dear Valued Guest,Thank you for choosing our hotel and taking the time to share your feedback. We’re delighted to hear that you were generally satisfied with your stay and appreciated our location near the university, the good value during the winter season, and the smooth check-in process.Regarding the absence of toothbrushes and slippers in the room, we’ve noted your feedback and will take it into consideration as we continue to improve our guest experience.We look forward to welcoming you back in the future!Warm regards,Kwabena FrimpongDuty Manager | Rydges Camperdown

酒店回复: 早上好！ 非常感谢您给予我们美好的评价，并给予我们9.5分的好评！我们很高兴您在Rydges Camperdown酒店度过了一段美好的时光！ 我们非常感谢您对我们团队的认可；得知我们的员工从始至终都发挥了积极的作用，我们感到非常荣幸。我们一定会将您的谢意转达给所有参与其中的人。 我们希望很快再次欢迎您再次光临，享受美好的住宿体验！ 此致， Ray Ng 值班经理 | Rydges Camperdown酒店

酒店回复: Dear Epiphany,Thank you for taking the time to share your feedback with us.We're glad to hear that you found the room spacious and appreciated our convenient location near the University of Sydney. It's also great to know that you found the breakfast to be of good quality and reasonably priced, especially considering the value.We’ve noted your comment regarding the variety of breakfast options and will certainly take it into consideration as we continue to improve our offerings.We hope to welcome you back again soon!Warm regards,Ray Ng Duty Manager | Rydges Camperdown

酒店回复: Hello Zhuozhuoqihua8488,Thank you for taking the time to share your feedback. We’re delighted to hear that you found the hotel clean and hygienic, and that our convenient location near the University of Sydney and easy access from the airport enhanced your stay. We appreciate your kind words about your overall experience. We also value your comments regarding the breakfast options and will certainly take them into consideration as we continue to improve our offerings. We look forward to welcoming you again in the future.Warm regards,Kwabena FrimpongAssist. Front Office Manager

酒店回复: Dear Guest,Thank you for taking the time to share your feedback and for rating your stay with us. We’re glad to hear that you enjoyed our breakfast and had a comfortable one-night stay. Our design and décor aim to provide a warm and familiar environment for all guests, and we appreciate your comments on the style of the hotel.Your insights are valuable to us, and we hope to have the opportunity to welcome you back again on your next visit to Sydney.Warm regards,Ray Ng | Duty Manager

酒店回复: 下午好！ 感谢您抽出时间分享您的反馈。我们很高兴听到您觉得前台接待人员很友善，床很舒适，并且对我们提供的糖水选择和上午11点退房等贴心服务表示赞赏。 对于您在入住期间遇到的清洁和维护问题，以及空调和停车场的问题，我们深感抱歉。这显然不符合我们一贯的规范，对于由此造成的不便和不适，我们深表歉意。 您的意见已提交给我们的客房清洁和维护团队，以便立即审核并采取行动。我们也感谢您对客房设施的反馈，并将在努力提升宾客体验的过程中予以考虑。 再次感谢您的宝贵意见。希望您能再次考虑给我们机会，为您提供您期望且应得的住宿体验。 此致， Kwabena 值班经理 | Rydges Camperdown