酒店回复: Hello there, thank you for taking a few minutes to share your experience. We also love the view and the location, its close enough to the city to be convenient, but far enough away to give you a wonderful sense of peace and a place to relax after your day. Thank you also for not only trying many of our outlets, but for sharing the quality and value you felt was in every dish. Thank you again and I hope we see you again soon. Regards Oliver, Park Hyatt Sydney
酒店回复: Hello Ergouzibuzhengjing, thank you for taking a moment to review your stay with us, and we're really pleased to see that you loved it. I'm glad you noticed that we try to cater to our international guests by offering a handful of alternative breakfast options on the menu. Hope to see you again soon, regards Oliver, Park Hyatt Sydney
酒店回复: Thank you for taking the time to share your feedback. From our records, it looks like the room type you booked does not include a direct Opera House view. For future stays, I’d recommend considering one of our King Opera View or King Opera Deluxe rooms, which offer uninterrupted views of the Opera House from within the room. The room type you stayed in provides partial views from the balcony only, which may explain the difference in your experience.I’m also sorry you couldn’t enjoy the pool during your stay. It was indeed closed for scheduled annual maintenance. We aim to time this work during winter to minimise inconvenience, but I regret that it still impacted your visit. We hope to welcome you back for a more seamless experience next time. Regards Oliver, Park Hyatt Sydney
1人觉得有用
5.0分
特大床房
独自旅行
房间挺大的 服务很好 位置很不错
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酒店回复: Hello there, thank you for your outstanding score and wonderful feedback. I'm happy to hear you loved your stay. See you again soon. Regards Oliver, Park Hyatt Sydney
酒店回复: Thank you for taking the time to share your thoughts and for a great score. I'm sorry your breakfast experience was not up to your expectations. Our team does all they can to accommodate a wide variety of tastes and cultural backgrounds; however, being a small hotel, we're unable to offer this to everyone. Our hotel is an unusually shaped building, so our room types can vary in view, from one to the next, even if they are allocated next door to each other. Our team is always happy to assist if your preferences are not met, and we recommend contacting the team immediately if you have any concerns so we can address them as a priority. Regards Oliver, Park Hyatt Sydney
酒店回复: Hello there; thank you for taking a few minutes to share your thoughts on the hotel and your stay. It's disappointing to hear you felt you were let down; our guests love our location right next to Sydney Harbour, and I'm surprised to hear you felt the room was noisy as it does not overlook Hickson Road. I expect the talking you overheard is from people walking across the boardwalk that is next to the hotel right on the Harbour, rather than a road. I'm also sorry to hear you felt our service was poor. I would love to know more information about your experience. If you are interested in sharing more details, please contact me directly. Finally, whilst we do all possible to assist guests with late checkouts, our standard checkout time is 11:00 a.m., which we share transparently on the website. I'm sorry we could not assist with a late checkout on this occasion.Regards Oliver Ruf, Park Hyatt Sydney
窗景真的超级美,美得像P上去一样不真实哈哈哈。入住两天期间没有遇到中文前台,对于英语不好的沟通起来略费劲,早餐厅有中文菜单,但早餐很西式。小朋友加床有送一个小考拉。酒店周围不是很方便,只能步行去天文台,出门必须要打车。但是风景美就够了。定的歌剧院景房被安排到倒数几间,后面就是树了!还好楼层还可以。0-3楼我们在2楼。房间点餐24小时都有,而且价格不贵和外面的差不多,没有服务费且出品卖相和味道都还不错。回国后check邮箱账单时发现第二天有多收我一份早餐钱,自己给酒店发邮件很麻烦,找携程沟通了,两小时内就有电话回复我,且酒店在第三天的时候退我多收的费用了,感谢携程积极沟通。
风景没得说 服务很差 吃早饭的时候拜托服务员换一下餐具 服务员直接眉头紧促说what?(虽然是常见白人的mean感 但是对比悉尼嘉佩乐就实在让人太不舒服) 另外在早餐的磅蛋糕里吃出一根毛来 问工作人员得到的答案是会跟后厨说注意卫生 就emmmm 不过环境确实好 拍照好看
除了位置好,紧临歌剧院,说实话性价比有点低,酒店外观普通,大堂也很紧凑,和价格不匹配,吐槽走廊的地毯尽然还有一坨一坨的污渍……歌剧院景观房景观也不尽如人意,窗外几个树刚好挡住歌剧院,真宁愿去住皇冠天空塔
景观超棒,早餐还有定期更换的亚洲特色美食
位置是顶级的,洗漱用品也都是顶级的,戴森吹风机,智能马桶,晚上逛逛港口,散步歌剧院和悉尼植物园。风景美的不像是真的,像是童话。躺在床上看日出或者日落下的歌剧院,这种生活还有什么可以抱怨的。
我们这个房间剧院景色不能躺在床上看,不完美,泳池spa都没开,早餐单点的
房间挺大的 服务很好 位置很不错
酒店位置很好,就在海边,就在邮轮码头边上,酒店后门出去就可以沿着海边散步。缺点:500米内没有商店!
卫生很不错,房间打扫很干净,外面带有一个小阳台。
服务一般,好像澳洲都是这样。早餐很一般,自助只有水果和奶制品,其他需要点单,等候时间很久。习惯吃中餐的,千万别久住,负责和我一样每天早餐只能蛋炒饭!
另外我朋友花了8000多的悉尼大剧院房间,竟然和我5000多的海景房是隔壁邻居,房型一模一样,各位去的时候一定要注意!
不用解释 5000多和8000多的房型一模一样!大小一样!楼层一样!格局一样!布置一样!后来两天经过我们投诉才换成他原来定的房型!要不是我们就在一起,要不是我们订单分开下的,可能还真的不知道他的房间到底怎么样的!希望贵酒店诚信经营!做错了有点担当!别越描越黑!
酒店在路边,凌晨三四点都有人在路说话都听得见,很吵。酒店服务很差,11点拼命打电话要么退房。煲水壶竟然是臭的!6000一晚比起其他酒店简直就是差差差!
这次纪念日入住柏悦,彻底懂了什么叫「奢华地段」——房间推门就是悉尼歌剧院全景,和海港大桥左右对望,傍晚泡着玫瑰浴缸看帆船划过金色海面,随手拍都是明信片!管家知道我们庆祝周年,悄悄布置了蜜月甜品盘+手写贺卡,连浴盐都撒了花瓣💐
最爱恒温无边泳池,人少安静,晨游时仿佛独揽海港日出。早餐必点班尼迪克蛋配澳白,The Dining Room的窗边位抢到就是赚到!硬要说缺点:90刀/天的停车费肉疼,但代客小哥把车擦得锃亮还车时,又觉得值了……