酒店回复: Hello there, thank you for taking a few minutes to share your experience. We also love the view and the location, its close enough to the city to be convenient, but far enough away to give you a wonderful sense of peace and a place to relax after your day. Thank you also for not only trying many of our outlets, but for sharing the quality and value you felt was in every dish. Thank you again and I hope we see you again soon. Regards Oliver, Park Hyatt Sydney

酒店回复: Hello Ergouzibuzhengjing, thank you for taking a moment to review your stay with us, and we're really pleased to see that you loved it. I'm glad you noticed that we try to cater to our international guests by offering a handful of alternative breakfast options on the menu. Hope to see you again soon, regards Oliver, Park Hyatt Sydney

酒店回复: Thank you for taking the time to share your feedback. From our records, it looks like the room type you booked does not include a direct Opera House view. For future stays, I’d recommend considering one of our King Opera View or King Opera Deluxe rooms, which offer uninterrupted views of the Opera House from within the room. The room type you stayed in provides partial views from the balcony only, which may explain the difference in your experience.I’m also sorry you couldn’t enjoy the pool during your stay. It was indeed closed for scheduled annual maintenance. We aim to time this work during winter to minimise inconvenience, but I regret that it still impacted your visit. We hope to welcome you back for a more seamless experience next time. Regards Oliver, Park Hyatt Sydney

酒店回复: Hello there, thank you for your outstanding score and wonderful feedback. I'm happy to hear you loved your stay. See you again soon. Regards Oliver, Park Hyatt Sydney

酒店回复: Thank you for taking the time to share your thoughts and for a great score. I'm sorry your breakfast experience was not up to your expectations. Our team does all they can to accommodate a wide variety of tastes and cultural backgrounds; however, being a small hotel, we're unable to offer this to everyone. Our hotel is an unusually shaped building, so our room types can vary in view, from one to the next, even if they are allocated next door to each other. Our team is always happy to assist if your preferences are not met, and we recommend contacting the team immediately if you have any concerns so we can address them as a priority. Regards Oliver, Park Hyatt Sydney

酒店回复: Hello there; thank you for taking a few minutes to share your thoughts on the hotel and your stay. It's disappointing to hear you felt you were let down; our guests love our location right next to Sydney Harbour, and I'm surprised to hear you felt the room was noisy as it does not overlook Hickson Road. I expect the talking you overheard is from people walking across the boardwalk that is next to the hotel right on the Harbour, rather than a road. I'm also sorry to hear you felt our service was poor. I would love to know more information about your experience. If you are interested in sharing more details, please contact me directly. Finally, whilst we do all possible to assist guests with late checkouts, our standard checkout time is 11:00 a.m., which we share transparently on the website. I'm sorry we could not assist with a late checkout on this occasion.Regards Oliver Ruf, Park Hyatt Sydney