酒店回复: Hello,Thank you for taking the time to share such positive feedback! We’re thrilled to hear you had a great experience, and we can’t wait to host you again.Kind Regards, Fraser Suites Team

酒店回复: Dear Kangxingege, Thank you for sharing your detailed feedback with us. We’re pleased to hear you found our location convenient for accessing Edinburgh train station, though we understand the challenges posed by temporary road closures and the nearby stairs for travelers with luggage.We sincerely apologize for the inconvenience caused by the room change during your stay and the difficulty of accessing the 7th floor. We recognize how frustrating it must have been to carry your suitcases up and down, and we are reviewing this matter internally to ensure better solutions for future guests. Our front office team is always on hand to assist with luggage, and we apologise if this wasn't the case on this occasion. Your insights are invaluable in helping us improve our services and facilities. We hope that, despite these inconvenience, you enjoyed your time in Edinburgh, and we would love the opportunity to welcome you back under more comfortable circumstances. Please do not hesitate to reach out to us in the future, so we can make sure to allocate the best suitable room for you. Kind regards,The Fraser Suites Edinburgh Team

酒店回复: Dear Guest User, Thank you for your wonderful review. We’re delighted to hear you had an excellent stay and enjoyed our prime location and amenities. We’re continuously working to enhance our guest experience, and your insights are invaluable in this process. We look forward to welcoming you back soon and hope you’ll enjoy the improvements we’ve made.Warmest regards,The Fraser Suites Edinburgh Team

酒店回复: Hello,Thank you for taking the time to share your thoughts. Our building is indeed full of history, and many guests appreciate its traditional charm and heritage features. We can assure you that the property has undergone careful restoration and maintenance to ensure comfort while preserving its historic character.We’re glad the atmosphere left an impression, and we hope to welcome you back for another enjoyable stay.Kind Regards, Fraser Suites Team

酒店回复: Hello,Thank you for taking the time to share such positive feedback! We’re thrilled to hear you had a great experience, and we can’t wait to host you again.Kind Regards, Fraser Suites Team