酒店回复: Good Afternoon, Thank you for choosing our location and for the excellent rating. We are pleased to know that you enjoyed our immaculate accommodations and impeccable service. Having you as our guest was a pleasure, and we look forward to welcoming you back for more memorable moments in the future.
4.0分
其他
Room was tiny…not even a chair to sit on. However, staff was great, room was clean and very comfortable!
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酒店回复: Thank you for sharing your feedback with us. We’re sorry to hear the room size and furnishings did not fully meet your expectations, but we’re delighted to know our staff and the cleanliness made your stay comfortable. Your comments are valuable, and we’ll be sure to share them with our team as we continue to improve.
5.0分
情侣出游
We were in 2 bedroom cabin, very clean and comfortable. Pretty property, well maintained. Only there 2 days, would love to go back.
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酒店回复: Thank you for your kind words! We're so glad you enjoyed your stay in the 2-bedroom cabin and found it clean, comfortable, and perfect for your needs. It's great to hear you appreciated the beauty and upkeep of the property. We'd love to have you back for a longer visit next time!
4.0分
家庭亲子
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The Lake is cool! The premises are beautiful. The negative was the hard sell to be a Member though we were not let in until 20 minutes after 4 pm. We also were not warned about a amenities fee when we only used the lake with our own kayak. I guess not conducive for a quick stay while in the area, and more of a resort destination.
Also, the cleaning person inadvertently came in after 4:30 pm once we had already gone into the room. That was a little unnerving. No harm, no foul. Just a little awkward or a 'high end' resort imo.
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酒店回复: Thank you for sharing your experience and for the 8/10 rating. We're glad you enjoyed the lake and found the property beautiful. We’re sorry to hear about the unexpected amenity fee and the timing of your check-in and housekeeping visit—those moments can certainly feel disruptive, and we appreciate you bringing them to our attention. Your feedback helps us improve the guest experience, especially for those looking for a quick stay versus a full resort getaway. We hope to have the opportunity to welcome you back under smoother circumstances.
3.0分
家庭亲子
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Cabin was nice, quiet and clean. Resort layout could’ve been planned better and the steps leading to the actual steps to get into our cabin were big, not well maintained and lacked a railing.
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酒店回复: Thank you for sharing your experience with us. We're glad to hear you enjoyed the cabin’s cleanliness and peaceful atmosphere. We also appreciate your honest feedback regarding the resort layout and the condition of the steps leading to your cabin. Safety and accessibility are important to us, and your comments have been shared with our team for review and improvement. We hope to welcome you back again and provide an even better experience next time.
1.0分
其他
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big problems checking in to resort
hotel had just changed owner and new staff didn't know whay they were doing. Couldn't find record of my payment. Charging my roomate for extra costs. Still in limbo please try to help.
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酒店回复: We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. To clarify, there has not been a change in ownership or staff at the resort. The issues you encountered during check-in were due to complications with a third-party payment system, which unfortunately caused delays in verifying your reservation and payment details.After reviewing your account, we can confirm that a correction was made and the appropriate refund has been issued. If your roommate is still seeing any unexpected charges related to their stay, please have them contact us directly so we can assist further and ensure everything is resolved promptly.Thank you again for your patience, and we sincerely apologize for the inconvenience.
1.0分
其他
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The front desk is clueless. I booked my Hotel stay in thru ******* for 2 nights. I paid $343.63 for the booking thru *******. All I was suppose to pay at the Hotel was a resort fee of $53.66. I was charged $299.30 by Shenandoah FD and I was charged another $200.00 by Ascend Hotel Collection. I asked for an invoice from the Front Desk when I checked out. They said there was no reciept and no charges.
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酒店回复: Thank you for sharing your experience, and we sincerely apologize for the confusion and inconvenience you encountered during your stay.We did experience issues with our payment system over the weekend, which unfortunately led to some incorrect charges being processed. We understand how frustrating this must have been—especially when you were expecting a straightforward checkout and couldn’t receive a proper receipt.Please rest assured that any overpayment has been identified and corrected, and you should see the adjustments reflected shortly. We’re also reviewing our front desk procedures to ensure better communication and transparency moving forward.Thank you for your patience, and again, we’re truly sorry for the disruption.
1.0分
情侣出游
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We were celebrating our 56 wedding anniversary and expected a nice stay but that is not what happened the cabin was dirty and there was a air confioner unit in closet with tabe around it when air came on there was a LOUD NOISE it sounded like someone bangi ng on tin
I tried calling # i had no answed
We left a day early eith no refund people at desk were rude
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酒店回复: Thank you for sharing your feedback, and please accept our sincere apologies for the experience you had during your anniversary stay. We understand how important this occasion was, and we deeply regret that your visit did not reflect the comfort and quality we strive to provide.The concerns you raised regarding the cabin’s condition and the disruptive noise from the air conditioning unit have been shared with our maintenance and housekeeping teams for immediate review. We also regret that you were unable to reach us by phone and that your interaction with the front desk did not meet our standards of courtesy and professionalism.Please note that a refund for the night of your early departure has been processed. We hope this gesture helps acknowledge the inconvenience you experienced.We truly appreciate your feedback and hope you’ll consider giving us another opportunity to provide the relaxing and enjoyable stay you deserve.Warm regards, Resort Management
5.0分
其他
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Great time for families
Ideal vacation for families - for all ages kids.
A lot of activities
Get from activity to activity with golf cart is so fun and comfortable
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酒店回复: Thank you for the fantastic 10/10 review! We're so happy to hear your family had a great time with us. Creating memorable vacations for guests of all ages is exactly what we strive for, and it’s wonderful to know the activities and golf cart rides added to the fun and comfort of your stay.We love seeing families enjoy everything we have to offer — from little ones to teens and adults alike. We hope to welcome you back soon for another unforgettable getaway!
3.0分
其他
furniture shabby. Mattresses old. TV not High Def (Hello 2015!)
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酒店回复: Thank you for sharing your feedback.We’re sorry to hear that aspects of your stay didn’t meet expectations. Your comments about the furniture, mattresses, and TV have been noted, and we’re actively working on upgrades to improve comfort and quality. We appreciate your honesty and hope you’ll give us another chance to provide a better experience.
休息的好地方。很棒的游泳池。该地区的餐饮服务有限。
Room was tiny…not even a chair to sit on. However, staff was great, room was clean and very comfortable!
We were in 2 bedroom cabin, very clean and comfortable. Pretty property, well maintained. Only there 2 days, would love to go back.
The Lake is cool! The premises are beautiful. The negative was the hard sell to be a Member though we were not let in until 20 minutes after 4 pm. We also were not warned about a amenities fee when we only used the lake with our own kayak. I guess not conducive for a quick stay while in the area, and more of a resort destination.
Also, the cleaning person inadvertently came in after 4:30 pm once we had already gone into the room. That was a little unnerving. No harm, no foul. Just a little awkward or a 'high end' resort imo.
Cabin was nice, quiet and clean. Resort layout could’ve been planned better and the steps leading to the actual steps to get into our cabin were big, not well maintained and lacked a railing.
big problems checking in to resort
hotel had just changed owner and new staff didn't know whay they were doing. Couldn't find record of my payment. Charging my roomate for extra costs. Still in limbo please try to help.
The front desk is clueless. I booked my Hotel stay in thru ******* for 2 nights. I paid $343.63 for the booking thru *******. All I was suppose to pay at the Hotel was a resort fee of $53.66. I was charged $299.30 by Shenandoah FD and I was charged another $200.00 by Ascend Hotel Collection. I asked for an invoice from the Front Desk when I checked out. They said there was no reciept and no charges.
We were celebrating our 56 wedding anniversary and expected a nice stay but that is not what happened the cabin was dirty and there was a air confioner unit in closet with tabe around it when air came on there was a LOUD NOISE it sounded like someone bangi ng on tin
I tried calling # i had no answed
We left a day early eith no refund people at desk were rude
Great time for families
Ideal vacation for families - for all ages kids.
A lot of activities
Get from activity to activity with golf cart is so fun and comfortable
furniture shabby. Mattresses old. TV not High Def (Hello 2015!)