Went to room. All looked clean and well presented. Unpacked and found 3 seperate holes in the bedding that looked to be ciggarette holes. 1 in each duvet cover and 1 in a pillowcase.
Went to the bar to meet friends. 1 drink bottled cider given straight away the other was a basic cocktail that took at least 15 minutes with other peoples drinks being served in between.
Bar staff then disappeared leaving people stood waiting for some time.
Following morning went into the shower to find part of the hand held section hanging off the wall.
For the money spent it was disappointing.
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酒店回复: Dear Marie,Thank you very much for taking the time to share your feedback. We are very sorry to hear about the issues you experienced during your stay, from the condition of the bedding and shower to the delays at the bar. Please accept our sincere apologies for any disappointment caused.Your comments are extremely valuable, and we will be reviewing them with our housekeeping and bar teams to ensure that these matters are addressed and improvements are made.We appreciate your honesty and hope that, should you decide to stay with us again, we can provide a much smoother and more enjoyable experience.Kind regards,The team at Frensham Pond Hotel and Spa
5.0分
情侣出游
Only stayed for one night but staff were very helpful, rooms comfortable and breakfast good.
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酒店回复: Dear Neiloy,Thank you very much for your wonderful feedback and for rating us 10 out of 10. We are delighted to hear that you enjoyed your experience and truly appreciate your kind comments. We hope to welcome you back again very soon.Warm regards,The team at Frensham Pond Hotel and Spa
3.0分
其他
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For a hotel rated four stars, several aspects of the stay were disappointing. Most rooms do not have fridges, despite there being a clear allocated space for one. This gives the impression that the hotel has either cut corners or overlooked a basic guest need.
The spare pillows stored in the cupboard were also concerning, as they had a noticeable odour of sweat. Not everyone is comfortable with soft pillows, and the firmer alternatives provided were not clean.
When I enquired about the on-site EV charger, staff were unable to confirm the cost per kWh. It is surprising that a facility would advertise such a service without knowing this basic information. After checking myself, I discovered it costs 79p/kWh for what is only a slow charger, which is unreasonable and ridiculous for a slow charger.
Additionally, the in-room television did not provide HD output, which is a small but noticeable shortcoming for a modern hotel.
Overall, despite being in a beautiful scenic location, I would personally not be staying here again. For a price of around £100 per night, more is expected.
P.S. Don’t look under the bed, especially if you have asthma, it’s not hoovered so full of dust.
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酒店回复: Dear Hussein,Thank you very much for taking the time to share such detailed feedback following your stay with us. We are genuinely sorry to hear that several aspects of your experience fell below your expectations.Please accept our sincere apologies for the issues you highlighted, including the availability of fridges, the condition of spare pillows, the in-room television, and the lack of clarity around the EV charging facility. Your comments regarding cleanliness and dust are also taken very seriously, and we will be reviewing our housekeeping standards to ensure these matters are addressed.We truly value all feedback, as it helps us improve the guest experience. While we are disappointed to hear that you would not choose to stay with us again, we hope that your observations will allow us to make the necessary improvements for future guests.Kind regards,The team at Frensham Pond Hotel and Spa
4.0分
其他
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For a spa hotel the beds were not good.
My double was 2 single mattresses so had a ridge down the middle of the bed. Pillows were small and not good support
Breakfast was good and staff very friendly throughout the stay.
Would stay again but request a room in the main building not the annex they were better last time I stayed.
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酒店回复: Dear Chris,Thank you very much for taking the time to share your feedback and for rating us 8 out of 10. We’re pleased to hear that you enjoyed our breakfast and found our staff friendly throughout your stay.We do apologise that the bed and pillows in your room did not meet your expectations. Your comments have been noted, and we will review them carefully to improve the comfort of our rooms.We’re delighted to hear that you would consider staying with us again, and we will happily accommodate your request for a room in the main building next time to ensure a more comfortable stay.Kind regards,The team at Frensham Pond Hotel and Spa
5.0分
情侣出游
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Was welcomed by Akash prior to check in to help make my stay more comfortable. While walking in, was greeted well by all the staff members and check in was smooth and comfy.
Staff were kind and attentive making a nice presence in the hotel. Breakfast banquet was filling and dinner was full of flavour. The Chicken Thai Green curry and duck dish was amazing.
Room was spacious and clean and the views were great!
Thoroughly enjoyed my stay and would love to come back again!
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酒店回复: Dear Anthony,Thank you so much for your wonderful feedback and for rating us 10 out of 10! We are delighted to hear that you enjoyed every aspect of your stay, from the warm welcome by Akash and our team, to the breakfast and dinner, as well as the spacious room and views.Your kind words about our staff and dining team will be shared with everyone, and they will be thrilled to hear them. It’s fantastic to know that you thoroughly enjoyed your stay and we would be absolutely delighted to welcome you back again.Warm regards,The team at Frensham Pond Hotel and Spa
5.0分
其他
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Great stay
Got back to the hotel about 12-30 am. Several people there were from the same wedding we attended. Most of us were hungry and the barman went above and beyond making us sandwiches till gone 1-15 am. Lovely room and breakfast. Would definately stay there again
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酒店回复: Dear Keith,Thank you so much for your lovely feedback and for rating us 10 out of 10! We are delighted to hear that you enjoyed your stay, from your comfortable room and breakfast to the late-night service from our bar team.Your kind words will be shared with the team, and we know they will be thrilled to hear how much you appreciated their efforts. We would be absolutely delighted to welcome you back again in the future.Warm regards,The team at Frensham Pond Hotel and Spa
5.0分
其他
Lovely room clean and spacious
Lovely yummy breakfast
Very friendly helpful staff
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酒店回复: Dear Michelle,Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay with us, and that you found the room clean and spacious, the breakfast enjoyable, and our team friendly and helpful.Your feedback is greatly appreciated and will be shared with the team, who will be pleased to know their efforts made your stay more comfortable. We look forward to welcoming you back again in the future.Kind regards,
我们来这边是看望我儿子，他是个厨师，当时正在附近工作。这家酒店位置非常好，环境优美，员工也非常乐于助人，入住手续办理得很顺利。我们非常推荐！
我真的很想喜欢这家酒店，但遗憾的是问题太多了。而且这些问题不只发生在我们身上，我们还听到其他客人也在抱怨。
我和朋友在这里住了两天。
优点：房间大小适中，舒适。
前台工作人员专业友好。
健身房虽小但够用。
酒店毗邻池塘。
缺点：卫生状况！！！到处都是灰尘和污渍，床头柜上甚至还有用过的隐形眼镜和头发。
餐饮：绝对是体验中最糟糕的部分。我们每次在那里用餐都出了问题！早餐食物里有头发。午餐食物里有塑料。饭菜不是冷的，就是味道很差。
我们本想在退房时正式投诉，但当时有人正在投诉水疗中心太冷，所以我们只好作罢。可以肯定地说，我们不会再来了。
很棒的酒店，提供英式早餐。房间很安静，如果愿意，可以打开窗户。服务很棒，友好而细心的团队把我们照顾得无微不至。水疗中心也很棒
On arrival greeted by a friendly receptionist.
Went to room. All looked clean and well presented. Unpacked and found 3 seperate holes in the bedding that looked to be ciggarette holes. 1 in each duvet cover and 1 in a pillowcase.
Went to the bar to meet friends. 1 drink bottled cider given straight away the other was a basic cocktail that took at least 15 minutes with other peoples drinks being served in between.
Bar staff then disappeared leaving people stood waiting for some time.
Following morning went into the shower to find part of the hand held section hanging off the wall.
For the money spent it was disappointing.
Only stayed for one night but staff were very helpful, rooms comfortable and breakfast good.
For a hotel rated four stars, several aspects of the stay were disappointing. Most rooms do not have fridges, despite there being a clear allocated space for one. This gives the impression that the hotel has either cut corners or overlooked a basic guest need.
The spare pillows stored in the cupboard were also concerning, as they had a noticeable odour of sweat. Not everyone is comfortable with soft pillows, and the firmer alternatives provided were not clean.
When I enquired about the on-site EV charger, staff were unable to confirm the cost per kWh. It is surprising that a facility would advertise such a service without knowing this basic information. After checking myself, I discovered it costs 79p/kWh for what is only a slow charger, which is unreasonable and ridiculous for a slow charger.
Additionally, the in-room television did not provide HD output, which is a small but noticeable shortcoming for a modern hotel.
Overall, despite being in a beautiful scenic location, I would personally not be staying here again. For a price of around £100 per night, more is expected.
P.S. Don’t look under the bed, especially if you have asthma, it’s not hoovered so full of dust.
For a spa hotel the beds were not good.
My double was 2 single mattresses so had a ridge down the middle of the bed. Pillows were small and not good support
Breakfast was good and staff very friendly throughout the stay.
Would stay again but request a room in the main building not the annex they were better last time I stayed.
Was welcomed by Akash prior to check in to help make my stay more comfortable. While walking in, was greeted well by all the staff members and check in was smooth and comfy.
Staff were kind and attentive making a nice presence in the hotel. Breakfast banquet was filling and dinner was full of flavour. The Chicken Thai Green curry and duck dish was amazing.
Room was spacious and clean and the views were great!
Thoroughly enjoyed my stay and would love to come back again!
Great stay
Got back to the hotel about 12-30 am. Several people there were from the same wedding we attended. Most of us were hungry and the barman went above and beyond making us sandwiches till gone 1-15 am. Lovely room and breakfast. Would definately stay there again
Lovely room clean and spacious
Lovely yummy breakfast
Very friendly helpful staff