酒店回复: Thank you for your excellent comment! We are very happy to know that you found the hotel in good condition. We look forward to welcoming you again soon for another great stay!
4.0分
家庭亲子
原文
翻译提供方：Google
改善早餐
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酒店回复: Thank you for sharing your feedback! We appreciate your suggestion regarding breakfast and will review ways to improve our offerings. We hope to welcome you back soon for an even better experience.
2.0分
家庭亲子
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Reserved room with 2 queens. I received a call at 3pm on day of check-in and stated that a room with 2 queens was not available, but offered a room with a King and pull our sofa. Upon arrival, at about 5pm, I was told there was another change and the only thing that could be provided was a king with fold up beds. I needed bedding for four people to sleep. I made the reservation 3 weeks in advance. Getting a call the afternoon that I was supposed to check-in is not satisfactory. In fact, it's very unsatisfactory. A sofa bed or two fold up beds are not equivalent to a queen bed. But I was informed so late, I had no other choice. There were no other options available at that point.
The staff was kind and did their best so I can't fault them at all. I blame the management for putting the staff in that situation. I will not be booking with hotel again.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your room reservation. We understand how frustrating it must have been to receive last-minute changes, especially after booking well in advance. While we’re glad our staff provided kind service, we regret that we fell short of meeting your expectations. Your comments have been shared with our management team to prevent this from happening in the future. We truly appreciate your honesty and hope you’ll consider giving us another chance to provide the experience you deserve.
3.0分
家庭亲子
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Cleanliness was not upto the mark. The remote of the tv was sticky. The room had a crack and cold air came through that all night. The sofa bed was extremely bad quality. It was not an upgrade from 2 queen to 1 king. I did not have a chance to decline the upgrade as they weee sold out.
Overall the experience was not very good.
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay, including the cleanliness concerns, the condition of the TV remote, and the discomfort caused by the sofa bed and room draft. We understand how important a clean and comfortable environment is, and we’re truly sorry we fell short of your expectations.Your comments have been shared with our housekeeping and maintenance teams to ensure these matters are addressed promptly. Regarding the room upgrade, we regret that availability limited your options and appreciate your understanding.We value your input and hope you’ll give us another opportunity to provide you with the quality experience you deserve. Please feel free to reach out to us directly if you’d like to discuss this further.
5.0分
情侣出游
Hotel is very clean and nice
Surprised by the little bar inside lobby
Very friendly staff would stay here again
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear you had an amazing stay. Your kind words mean a lot to our team, and we can’t wait to welcome you back for another great experience soon!
3.0分
其他
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I wanted to share my experience during my recent stay. The TV wasn't working, and I asked for the WiFi code so my daughter could watch shows online. Unfortunately, I was told the code couldn’t be provided, and instead, I was offered a free item from the market, which didn’t help.
I believe providing the WiFi code would have been a better solution.
5.0分
其他
I always pick LaQuinta
My favorite place
When I go visit family
Staff is amazing
Thank you
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酒店回复: Hello Emilia,Thank you so much for leaving us such a kind review~ It is very much appreciated.
赞赞赞，经济实惠，好用
优点：位置好，床也很舒服。酒店里人不多，很清静。
有待改进：床上发现有之前客人留下的头发。另外，没办法延迟一小时退房。
设施：新
卫生：好
环境：一般
服务：正常
酒店状况良好。
改善早餐
Reserved room with 2 queens. I received a call at 3pm on day of check-in and stated that a room with 2 queens was not available, but offered a room with a King and pull our sofa. Upon arrival, at about 5pm, I was told there was another change and the only thing that could be provided was a king with fold up beds. I needed bedding for four people to sleep. I made the reservation 3 weeks in advance. Getting a call the afternoon that I was supposed to check-in is not satisfactory. In fact, it's very unsatisfactory. A sofa bed or two fold up beds are not equivalent to a queen bed. But I was informed so late, I had no other choice. There were no other options available at that point.
The staff was kind and did their best so I can't fault them at all. I blame the management for putting the staff in that situation. I will not be booking with hotel again.
Cleanliness was not upto the mark. The remote of the tv was sticky. The room had a crack and cold air came through that all night. The sofa bed was extremely bad quality. It was not an upgrade from 2 queen to 1 king. I did not have a chance to decline the upgrade as they weee sold out.
Overall the experience was not very good.
Hotel is very clean and nice
Surprised by the little bar inside lobby
Very friendly staff would stay here again
I wanted to share my experience during my recent stay. The TV wasn't working, and I asked for the WiFi code so my daughter could watch shows online. Unfortunately, I was told the code couldn’t be provided, and instead, I was offered a free item from the market, which didn’t help.
I believe providing the WiFi code would have been a better solution.
I always pick LaQuinta
My favorite place
When I go visit family
Staff is amazing
Thank you