酒店回复: Dear Tadashi,Thank you so much for your kind words and wonderful feedback! We’re delighted to hear that you enjoyed your 15-night stay and found our team’s service and the spacious, clean room to your satisfaction.Providing a clean and comfortable experience is our top priority, and it means a lot to know we made your stay enjoyable. We truly appreciate your support and can’t wait to welcome you back the next time you visit! Thank you!Warm regards,
酒店回复: Dear Mary,Thank you for taking the time to complete a review of your recent stay. We are so pleased to hear that you had a wonderful stay with us, despite housekeeping knocking on your door before your late departure. I will be sure to make a note on your file to ensure this does not happen again.We look forward to welcoming you back in the future.Regards,Quest Scarborough
酒店回复: Dear Mike,Thank you so much for the 5 starts rating and kind feedback. We are so pleased you had a great experience with us and thank you for sharing your view. We hope to see you again in the future. Best Wishes,Quest Scarborough Team
4.0分
朋友出游
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翻译提供方：Google
厨房很大而且很容易使用。
4.0分
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Service at reception was friendly and helpful. The room provided spacious and clean though light on milk. Location of building in the heart of Scarborough which makes for easy access to the beach, shops and bus. Being on a major intersection did make our room a bit noisy. Otherwise would recommend staying here.
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酒店回复: Dear Paul,Thank you for taking the time to share your feedback and for your kind words about our friendly front desk team and the cleanliness of your room. We're so pleased to hear you enjoyed our convenient location in the heart of Scarborough, with easy access to the beach, shops, and public transport.While we're sorry to hear that noise from the intersection affected your stay, we’d like to note that Quest Scarborough is known as one of the quietest properties in the area, and we’re always happy to assist with room preferences to help ensure a more peaceful experience next time.We truly appreciate your recommendation and look forward to welcoming you back on your next visit!Kind regards,Tea N.Quest Scarborough
2.0分
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The property is split over a busy road, with the pool and lobby being separate from the apartments. The road noise was oppressive all day, rendering the balcony unusable. The room had a mouldy smell and didn’t have all the features as advertised. Overall we were disappointed.
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酒店回复: Dear Luke,Thank you for your feedback, and we’re truly sorry to hear that your stay did not meet expectations. We sincerely apologise for the issues you experienced, including the road noise, room condition, and missing amenities.Your comments are important to us, and we’ll be taking your feedback into account as we continue to review and improve our guest experience. We understand your disappointment and regret that we weren’t able to provide the standard you were expecting.Thank you again for sharing your thoughts.Kind regards,Tea N.Quest Scarborough
4.0分
情侣出游
The staff were nice, they gave us a complimentary bottle of wine as it was my wife’s birthday.
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酒店回复: Dear James,Thank you for taking the time to leave us a review.We’re so pleased to hear that you found our team welcoming, We're delighted that you were able to celebrate your wife’s birthday with us! We hope the complimentary bottle of wine added a special touch to the occasion.We truly appreciate your feedback and hope to welcome you both back again soon for another memorable stay.Kind regards,Tea N.Quest Scarborough
5.0分
其他
Great stay, close to beach and shops and bars, would stay again, view down to Fremantle and over to Rotness Island were amazing
5.0分
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The staff is helpful and friendly. The place is clean and tidy and is walkable to the beach and all restaurants, coffee shops, and supermarkets. Highly recommended.
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酒店回复: Dear Erika,Thank you so much for your glowing 10/10 review! We’re thrilled to hear you enjoyed your stay and truly appreciate your kind words about our helpful and friendly team, they’ll be so happy to hear your feedback.It’s great to know you found everything clean, tidy, and perfectly located. We’re proud to be just a short stroll from Scarborough Beach, great restaurants, cafés, and shops. And we’re so glad that added to your experience.Thank you again for the high recommendation. We’d love to welcome you back anytime!!
豪华房，但其实并不豪华。
前台人员态度差，房间无人打扫，百叶窗关不上，沐浴露一天就用完了，没有洗衣粉，靠垫、餐椅和家具上满是污渍，大楼和Quest大楼完全分开，而且房间和大楼一直散发着怪味。房间狭小，不会再住。
我在那里住了 15 晚，工作人员非常友好且乐于助人。房间宽敞、干净、很棒。如果我再来这里还会住在这里。
房间完美无瑕，入住和退房服务非常好。就每晚的成本而言，设施非常令人印象深刻。我的烦恼是延迟退房，但在我确认的退房时间之前就有人不断地敲我的门。我必须离开我的“放松浴”并打开门！
非常舒服，只是对茶和咖啡的供应感到失望，只有 2 杯小牛奶，根本不够一杯，更不用说两杯了！下班后经理非常乐于助人，提供优质的客户服务！总的来说很开心！😊🙏
厨房很大而且很容易使用。
Service at reception was friendly and helpful. The room provided spacious and clean though light on milk. Location of building in the heart of Scarborough which makes for easy access to the beach, shops and bus. Being on a major intersection did make our room a bit noisy. Otherwise would recommend staying here.
The property is split over a busy road, with the pool and lobby being separate from the apartments. The road noise was oppressive all day, rendering the balcony unusable. The room had a mouldy smell and didn’t have all the features as advertised. Overall we were disappointed.
The staff were nice, they gave us a complimentary bottle of wine as it was my wife’s birthday.
Great stay, close to beach and shops and bars, would stay again, view down to Fremantle and over to Rotness Island were amazing
The staff is helpful and friendly. The place is clean and tidy and is walkable to the beach and all restaurants, coffee shops, and supermarkets. Highly recommended.