酒店回复: Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed your stay and appreciated our rooms, environment, and staff. It’s an honour to welcome you back for a second time, and we look forward to hosting you again on your next visit.Kind Regards,SergejGuest Relation Team Member
酒店回复: Thank you for sharing your detailed feedback following your recent stay with us.We’re pleased to hear that you experienced good service and found our 24 hour front desk team helpful especially during those early hours. We're also glad you found the Pod system convenient,We do understand your concerns regarding the room size, aircraft noise, and the lack of a lift. While our location near the airport offers great travel convenience, it can come with challenges like occasional noise and longer walking distances when using the Pod. We also appreciate your point about accessibility for larger groups and will take this into account as we review our guest services and transportation guidance.Thank you again for your constructive feedback it helps us continue to improve. We hope to welcome you back again in the future.Kind Regards,SergejGuest Relation Team Member
酒店回复: Dear GabaZhao,Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you for pointing out the issues you faced during your stay.I am sorry to hear that you had issues with your bedroom, and I can assure you we are working hard to improve the standards of our rooms.Providing excellent value and satisfaction to our guests is always our top priority, and we regret that we fell short of your expectations on this occasion.Please rest assured that your feedback has been shared with our team, and we are taking steps to address any areas of concern to prevent similar situations in the future.I do hope that you give us another opportunity to showcase our hospitality. It would be our pleasure to welcome you back to our hotel.Yours sincerelySergejGuest Relation Team Member
房间干净整洁、设施齐全、环境不错，服务人员非常热情，已经是第二次入住了，下次还会选这里！
希思罗机场附近的好选择……强烈推荐……非常舒适，坐公交也很方便……完美！
房间可以，但是有点小，当然离机场太近，噪音难免。服务不错，前台总有接待员，就连凌晨四点都有人。虽然只有两层楼，但没有电梯🛗还是会带来不便。Pod是种新的通行公交工具，挺方便，但就是要多走点路，人多性价比不理想。
没有漱口杯，更不要说刷牙用品了，是英国酒店的通病！！
这家酒店不错，干净整洁，离希思罗机场T5航站楼很近。我的房间有点问题，抽屉上凸出的金属架把我弄伤了，真的很疼！
酒店建筑有点老旧，但服务很好。
Aviation 酒吧的景观很棒，不过酒水价格就有点不美丽了。一杯大杯啤酒要7.40英镑，这在我常去的酒吧只要3.90英镑。
酒店房间很干净，布置得很体面，但风格比较老派。
停车费有点贵，一晚18英镑。
请不要选择这家酒店，它非常糟糕。
首先肯定一下工作人员，服务态度和办事效率还是很好的。然后早餐中规中矩，风景还可以，能看见飞机起飞。
但是这家酒店非常糟糕，外部设施看起来都还可以，应该新近装修过。
但是客房的设施都非常非常陈旧，看起来起码有20年了，除了电视是新的，其他都非常陈旧。
然后屋子味道也很大，而且窗户是封死的。
我一开始住的那间，浴缸实在是太脏了，里面有不知道是什么的脏东西。
后来前台给我换了另一间，反正没有明显的脏的地方，但是我也没敢洗澡。全酒店没有提供站立洗浴的客房，都是很老的包浆浴缸。
另一个卫生问题来自洗手液，也是很莫名其妙，塑料瓶子的按压处有积累的脏东西，一看就是反复使用的洗手液瓶子，然后洗手液洗完手，手有一股莫名其妙的臭味！ 反正很恶心，gpt告诉我不要再用了，不正常肯定有问题。
总之强烈不推荐这家酒店！！！ 我总体很少给差评！！！
另外那个所谓的胶囊运输现在也被告知不能用了，需要坐公交去T5航站楼。打uber依然很贵不知道为什么（20多镑）
非常好，干净，去T5航站楼很方便，服务人员也很友好。
服务很好。
地理位置优越。
酒店很干净。房间大小合适，基本的生活用品也都有提供。位置很好，靠近机场，步行就能到麦当劳。
这家酒店干净整洁，虽然有些地方略显陈旧，但问题不大。员工们都非常棒，我很喜欢那些小细节，比如提供额外舒适度的小靠垫，这在同等价位的酒店里是不常见的。对我来说，主要问题是房间的隔音效果不足以阻挡飞机噪音。每隔大约20秒，你就能听到飞机起飞时的巨大轰鸣声。如果你需要早睡以便赶第二天的航班，这可不太理想。
能住到能俯瞰跑道的房间真是太棒了。房间隔音效果很好，所以我们可以尽情地看飞机降落，又完全听不到噪音。