Staff was very helpful and polite. Hotel didn’t have any jam but was offered alternatives. No issues, great service
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酒店回复: Thank you very much for your kind review.We’re delighted to hear that you found our staff helpful and polite, and that you enjoyed the service at breakfast. We’re always happy to offer alternatives if something is unavailable, and it’s great to know this was appreciated.We look forward to welcoming you back again soon.
4.0分
商务出差
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The room was a generous size & the bed was comfortable. There was loads of hot water. The meal I ordered in the bar/restaurant was excellent as was the staff.
The bathroom was warm.
However, the central heating panel in the bedroom was not on or working so the room was very cold especially during winter. The hotel is very worn & badly needs renovations in the room. This is a pity as it could be such a draw card for the area.
Please upgrade this lovely old building - I would love to come back.
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酒店回复: Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the room size, comfortable bed, and that the meal and staff in our restaurant met your expectations.We are very sorry to hear about the issues with the heating and understand how uncomfortable a cold room can be, especially in winter. We appreciate your comments regarding the condition of the hotel. Please be assured that we are working on improvements room by room to enhance the experience while maintaining the character of this lovely old building.We hope to welcome you back in the future and provide an even more comfortable stay. Your feedback is invaluable in helping us make these improvements.
1.0分
商务出差
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Unfortunately, following a late arrival and a welcoming check in, the room and bathroom were unbelievably tired, unclean and uncomfortable. After a restless sleep on creaking bed and thin mattress, daylight showed the bathroom to have last been cleaned goodness knows when. Mould/hair/soap scum/flaking paint, heavy dust in a bathroom that hasn’t seen any attention for years. This was not purely the result of poor housekeeping, but a pretty obvious lack of management, training and care. As I checked out, the couple ahead were also complaining about the cleanliness. I cannot recall a time after using a bathroom that I felt dirtier after I had used it. It goes without saying that I would never return.
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to read about your experience and that we fell so far short of your expectations — and of the standards we strive to maintain. Please accept my sincere apologies for the condition of your room and bathroom, and for the discomfort you experienced during your stay.Cleanliness and comfort are top priorities for us, and it’s clear from your comments that we did not deliver on either. I will be reviewing your feedback personally with our housekeeping and maintenance teams to ensure that this situation is addressed immediately and that additional training and inspections are carried out to prevent this from happening again.We truly regret that this was your impression of our property. Your experience is not typical of the standards we aim to uphold, and your feedback will help us make the necessary improvements.
2.0分
商务出差
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Room was very old and tired. Carpet very stained and bathroom wasn’t very clean. Shower was also very old, with no water pressure at all. The mattress was very thin. Walls were very thin so I could hear everything. I was staying here for work so I couldn’t move hotels. I wouldn’t stay here again. Staff were friendly and kind though. And there is loads of parking spaces.
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酒店回复: We’re very sorry your stay didn’t meet expectations and appreciate your honest feedback. Your comments have been shared with our team so we can make improvements. Thank you for highlighting our friendly staff and parking facilities.
4.0分
其他
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Good value for money , would stay again
Clean comfortable room , friendly staff ,beautiful location. Food was good but menus need updating ?, price on room breakfast menu not same once in restaurant. Also didn't have a lot of the things on menu in the evening.
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酒店回复: Thank you for your kind words about the room, staff, and location—we’re glad you enjoyed those aspects of your stay.We’re sorry for the limited menu options during your visit. We recently experienced some issues with our supplier which affected availability, and we’re working hard to resolve this as quickly as possible.Regarding the difference in pricing between the room breakfast menu and the restaurant, we appreciate you bringing this to our attention and will review it to ensure clarity for our guests.Thank you again for your feedback; it helps us improve, and we hope to welcome you back soon with a fully refreshed menu.
4.0分
情侣出游
Breakfast was N/A . staff friendly and helpful, room was spacious and clean, plenty of parking.
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酒店回复: We’re so glad you enjoyed your stay and appreciated our friendly staff and spacious rooms. Hope to see you again soon!
设施有点旧了，但还算干净。早餐还行，不过没有麦片或开胃菜。
一家非常不错的酒店，坐落在欣德海德的池塘边，酒吧的酒水也很齐全。
便宜，但是太便宜了
友好而乐于助人的员工。
你认为你来到的那座建筑是一个谎言，你认为它很快就会倒塌。
走廊闻起来非常潮湿，住户洗澡时水会从天花板流下来
好的
Staff was very helpful and polite. Hotel didn’t have any jam but was offered alternatives. No issues, great service
The room was a generous size & the bed was comfortable. There was loads of hot water. The meal I ordered in the bar/restaurant was excellent as was the staff.
The bathroom was warm.
However, the central heating panel in the bedroom was not on or working so the room was very cold especially during winter. The hotel is very worn & badly needs renovations in the room. This is a pity as it could be such a draw card for the area.
Please upgrade this lovely old building - I would love to come back.
Unfortunately, following a late arrival and a welcoming check in, the room and bathroom were unbelievably tired, unclean and uncomfortable. After a restless sleep on creaking bed and thin mattress, daylight showed the bathroom to have last been cleaned goodness knows when. Mould/hair/soap scum/flaking paint, heavy dust in a bathroom that hasn’t seen any attention for years. This was not purely the result of poor housekeeping, but a pretty obvious lack of management, training and care. As I checked out, the couple ahead were also complaining about the cleanliness. I cannot recall a time after using a bathroom that I felt dirtier after I had used it. It goes without saying that I would never return.
Room was very old and tired. Carpet very stained and bathroom wasn’t very clean. Shower was also very old, with no water pressure at all. The mattress was very thin. Walls were very thin so I could hear everything. I was staying here for work so I couldn’t move hotels. I wouldn’t stay here again. Staff were friendly and kind though. And there is loads of parking spaces.
Good value for money , would stay again
Clean comfortable room , friendly staff ,beautiful location. Food was good but menus need updating ?, price on room breakfast menu not same once in restaurant. Also didn't have a lot of the things on menu in the evening.
Breakfast was N/A . staff friendly and helpful, room was spacious and clean, plenty of parking.