酒店回复: We're absolutely thrilled you enjoyed your overnight stay at our historic 1185 inn! It's wonderful to hear we fully met your expectations and that our staff made your visit so pleasant. Your kind words are greatly appreciated, and we hope to welcome you back again soon!
3.0分
其他
原文
翻译提供方：Google
工作人员很友好。房间维护得不太好，地毯上也看起来很脏，也许只是因为它需要翻新。
其余的一切都很好。
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酒店回复: Dear Michela,Thank you for your feedback and for highlighting both the positive and constructive aspects of your stay. We're delighted to hear that you found our team friendly — providing warm and welcoming service is very important to us.We appreciate your comments regarding the room and the carpet. Please accept our apologies for any discomfort this may have caused. Your feedback has been shared with our housekeeping and maintenance teams for review, as we are committed to ensuring a clean and comfortable environment for all our guests.We're glad to know that the rest of your stay met your expectations, and we hope to have the opportunity to welcome you back and provide an even better experience next time.Warm regards,The Olde Bell Team
5.0分
其他
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My go to place when I need to stay overnight in the area. Much better than staying at a hotel chain. This is an authentic English pub at its best. Had a great chat with the locals over a pint who are friendly. The breakfast was amazing. I would recommend thoroughly.
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酒店回复: Thank you for your wonderful review and for choosing us as your preferred overnight accommodation in the area. We are delighted to hear that you found our authentic English pub experience to be exceptional and a refreshing alternative to traditional hotel chains.It's fantastic to know you enjoyed engaging with our friendly locals over a pint and that our breakfast exceeded your expectations. Your thorough recommendation is greatly appreciated. We look forward to welcoming you back on your next visit.
2.0分
其他
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We have stayed on numerous occasions but this overnight stay caused us some concern as to the upkeep of the rooms which has declined each visit. Room 15 was allocated and noticed straight away that the window did not shut properly which we reported to reception and the guy attended the room stating he could cover the gap with tape if needed as unfortunately no other rooms were available due to a Wedding. We declined and thought it should be OK as although 29TH November, it was mild and no wind. We left the room and went about our day until we returned later at about 7.30pm. Noticed that there was only one bedside light, then the toilet was in a bad state of cleanliness, the room generally was in a poor state of repair with stains on the carpet, small TV with wires dangling down the wall. Then had a shower and saw a mould on the base and around the window, generally looking like it needed a good clean. More worrying was the temperature went from OK to hot then back to normal!. r
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酒店回复: Thank you for taking the time to provide us with your feedback regarding your recent stay in Room 15. We sincerely regret to hear that your experience fell short of your expectations and our usual standards, especially given your history as a returning guest.We are very concerned to learn about the issues you encountered, including the window not closing properly, the condition of the toilet, the general state of repair with carpet stains and TV wiring, the missing bedside light, and the mould in the shower area, as well as the inconsistent water temperature. Please accept our sincerest apologies for these significant shortcomings.We have immediately launched a full investigation into your comments with our maintenance and housekeeping teams to address each point thoroughly. This is certainly not the experience we wish for our guests, and we are committed to ensuring these issues are rectified promptly.We would appreciate the opportunity to discuss this further with you directly. Please contact us at your earliest convenience so we can understand more and work towards restoring your confidence in our establishment.Sincerely,
5.0分
其他
Characterful, well-furnished, air-conditioned room. Comfortable bed and spotless bathroom. Efficient and welcoming staff.
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酒店回复: Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay and found your room to be characterful, well-furnished, and comfortably air-conditioned. It's especially rewarding to know that our comfortable beds and spotless bathrooms contributed to your positive experience. We are also very proud of our efficient and welcoming staff, and your kind words affirm their dedication. We look forward to welcoming you back again soon.
5.0分
情侣出游
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Pleasant pub hotel, with our room part of a barn conversion just across the road (40 seconds walk away). The room was generously sized and very clean, with a large warm radiator . Large bathroom andlovley shower. Allgreat.
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酒店回复: Thank you very much for taking the time to share such a wonderful review of your recent stay with us. We are delighted to hear that you found our pub hotel pleasant and thoroughly enjoyed your room in the barn conversion.It's particularly gratifying to know that you appreciated the generous size and cleanliness of your accommodation, as well as the comfort provided by the warm radiator, large bathroom, and lovely shower. We strive to offer a comfortable and enjoyable experience for all our guests.We look forward to welcoming you back again soon.
5.0分
商务出差
As usual all staff from bar to reception breakfast waiters etc seem to take pride in the work and guests. Room clean, spacious and very large.
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酒店回复: Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that our team, from bar staff to reception and breakfast waiters, consistently demonstrated their pride in their work and dedication to our guests.It is equally pleasing to know that you found your room to be clean, spacious, and very large, contributing to a comfortable experience. Your kind words serve as a great encouragement to our entire staff. We are committed to providing exceptional service and a superior environment for all our visitors, and we look forward to welcoming you back again soon.
5.0分
商务出差
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hotel, staff and rooms clean, charming and a great place to stay. Dom and the bar team excellent, the locals welcoming and the room warm, quiet and big. Only very small issue is pressure for the shower in my room was on the low side but it was hot and plenty of water.
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酒店回复: Dear Guest,Thank you for taking the time to share such wonderful feedback about your recent stay with us. We are delighted to hear that you found our hotel, staff, and rooms clean, charming, and a great place to stay.It's particularly pleasing to know that Dom and our bar team provided excellent service, and that you felt welcomed by the locals. We're also glad your room was warm, quiet, and spacious.We have noted your comment regarding the low shower pressure in your room. Please accept our apologies for this minor inconvenience. We appreciate you bringing it to our attention and will certainly investigate to ensure our guest experience remains exceptional.We look forward to welcoming you back again soon.Sincerely,
真是个意外惊喜，这家酒店完全超出了我们的预期！地理位置优越，周围景色宜人。它巧妙地避开了主干道的喧嚣。房间干净整洁，宽敞舒适，我们抵达时一切都已准备就绪。办理入住时，工作人员非常友善和乐于助人。床也很舒服，拥有美好住宿所需的一切。
阴沉、破旧，真是现在英国的一个缩影。让人心生怨气、破败不堪，毫无魅力可言。我们因为实在受不了这个地方的负能量而提前离开了。
很高兴能在这里过夜，参观这家建于1185年的旅馆/住宿。它完全符合我的预期。工作人员非常友好热情。
工作人员很友好。房间维护得不太好，地毯上也看起来很脏，也许只是因为它需要翻新。
其余的一切都很好。
My go to place when I need to stay overnight in the area. Much better than staying at a hotel chain. This is an authentic English pub at its best. Had a great chat with the locals over a pint who are friendly. The breakfast was amazing. I would recommend thoroughly.
We have stayed on numerous occasions but this overnight stay caused us some concern as to the upkeep of the rooms which has declined each visit. Room 15 was allocated and noticed straight away that the window did not shut properly which we reported to reception and the guy attended the room stating he could cover the gap with tape if needed as unfortunately no other rooms were available due to a Wedding. We declined and thought it should be OK as although 29TH November, it was mild and no wind. We left the room and went about our day until we returned later at about 7.30pm. Noticed that there was only one bedside light, then the toilet was in a bad state of cleanliness, the room generally was in a poor state of repair with stains on the carpet, small TV with wires dangling down the wall. Then had a shower and saw a mould on the base and around the window, generally looking like it needed a good clean. More worrying was the temperature went from OK to hot then back to normal!. r
Characterful, well-furnished, air-conditioned room. Comfortable bed and spotless bathroom. Efficient and welcoming staff.
Pleasant pub hotel, with our room part of a barn conversion just across the road (40 seconds walk away). The room was generously sized and very clean, with a large warm radiator . Large bathroom andlovley shower. Allgreat.
As usual all staff from bar to reception breakfast waiters etc seem to take pride in the work and guests. Room clean, spacious and very large.
hotel, staff and rooms clean, charming and a great place to stay. Dom and the bar team excellent, the locals welcoming and the room warm, quiet and big. Only very small issue is pressure for the shower in my room was on the low side but it was hot and plenty of water.