酒店回复: Dear Michela,Thank you for your feedback and for highlighting both the positive and constructive aspects of your stay. We're delighted to hear that you found our team friendly — providing warm and welcoming service is very important to us.We appreciate your comments regarding the room and the carpet. Please accept our apologies for any discomfort this may have caused. Your feedback has been shared with our housekeeping and maintenance teams for review, as we are committed to ensuring a clean and comfortable environment for all our guests.We're glad to know that the rest of your stay met your expectations, and we hope to have the opportunity to welcome you back and provide an even better experience next time.Warm regards,The Olde Bell Team

酒店回复: Hi Gerhard Thank you for taking the time to review The Olde Bell Hotel. We are glad you had a great stay. We hope to see you again soon!

酒店回复: Thank you for your review. We appreciate this a lot. We are very glad you enjoyed your stay with us and loved the small walk down the river.

酒店回复: Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and that our team made a great impression. We truly appreciate your support and look forward to welcoming you back again soon!

酒店回复: Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed our excellent food and found breakfast awesome.We sincerely apologize for the initial discrepancy with your desserts not matching the menu display. We're very glad our team was able to swiftly correct this and that you ultimately found them wonderful. Your understanding and patience are greatly appreciated.We hope to welcome you back again soon for another fantastic experience!

酒店回复: Thank you for your review.we appreciate you taking time to create a review. We are glad you liked the property, and we hope to see you again soon.

酒店回复: Thank you for your wonderful feedback! We're delighted to hear you enjoyed our great breakfast, prime location, and the unique charm of our historic property. It's fantastic that you found your bed comfy and the room spacious, and we love the idea of it being a perfect spot for a family gathering.We appreciate your valuable suggestion regarding updates; please be assured that any enhancements would be carefully considered to maintain the character and charm you enjoyed. We hope to welcome you back soon, perhaps for that special occasion!

酒店回复: Dear yan,Thank you immensely for taking the time to share your valuable feedback regarding your recent experience with us. We are truly delighted to learn that you thoroughly enjoyed your evening meal and found our breakfast offerings to be very good, with an excellent choice available. Providing a diverse and high-quality culinary experience is something we strive for, and your positive comments affirm that our efforts are appreciated.We are particularly pleased to hear your commendation regarding the attentiveness of our staff. Our team is deeply committed to delivering exceptional service and ensuring every guest feels welcomed, comfortable, and well-cared for throughout their visit. Your kind words serve as a wonderful source of encouragement and motivation for each member of our staff, reinforcing their dedication to genuine hospitality.It is our constant endeavour to create a memorable and enjoyable stay for all our guests and knowing that we succeeded in making a positive impression on you, especially concerning our food and service, is incredibly rewarding.We sincerely appreciate you choosing us for your stay and hope to have the distinct pleasure of welcoming you back again in the near future for another equally enjoyable experience.Warm regards,Amy HarrisGuest Service Assistant